Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************; I am a 72 year old disabled man. Due to my mobility issues, I travel outside with a private home health care aide. I do not go outside much but recently, the day before Easter, I made a special trip out to purchase some fresh flowers for my wife for the holiday. My wife was a professional florist for many years and enjoys flowers very much so I wanted to purchase something special for her for the holiday. I was searching for a flower shop locally and found Pretty Flowers close to our home. My aide and I went inside and found an arrangement that was very pretty and paid $50.00 for it. Unfortunately, the arrangement was dead the next morning. Our home is rather cool around seventy degrees due to my wifes breathing difficulties; plant had water, etc. We decided it was just one of those things that happened and shopped a second time a week or so later at the same shop. This time we again purchased a $50.00 arrangement, sure that it would be fine, and the salespeson told me and my aide to " water the flowers as soon as we got home and add flower food"/ she said there was not much water in the arrangement due to us traveling with the flowers. When I got home I added a spray of water and placed the arrangement in a cool setting, not cold, and thought they were lovely. The next day the flowers were comletely dead. I called the shop to inquire what was going on and they asked me to send photos of the dead arrangement. I did so, and was told they would reimburse me. I suggested a plant vs cut flowers. The were to be ordered and delivered. Almost two weeks go by and no delivery of plant. My poor wife had to deal with a very disrespectful owner who kept saying they ordered the plant but could not guarantee its freshness. Finally, it was decided that they would send the ****** check to reimburse me for my loss. The check never arrived, but a woman showed up today from the shop and dropped off a check for *****, half of what was owed to me. Please help!

  Customer Answer

  Date: 05/12/2024

  I have not heard from the business in response to my complaint.---I have not heard anything back from this company. I did communicate with them initially without any benefit. The daughter can be reached at ************ . She promises that she would send a replacement plant for the hundred dollars spent on dead flowers; she never sent the plant. After two weeks i contacted her again and she said she would send a one hundred dollar check; she never sent the check. Two weeks later I contacted her again and she sent a store employee to our home with a check for fiffty eight dollars; no explanation for the balance. This is a corrupt company where they target the elderly and disabled and sell them dead flowers. All the reviews on their website are fake;; many in the community, particularly at the senior center say that they also have been victimied by this company. They really should be held accountable.

  so, no I have tried to work with them but they do not keep their word or follow through. Cant you cite them for fraud? please advise. thank you

  Business Response

  Date: 05/21/2024

  Complaint repose: 
  Complaint number: 21648186
  On April 10th I received a call from ******************** expressing her concern and disappointment that her flowers had died 2 days after purchase date. Since ******************** was not the person who came into the store to purchase the flowers, she asked if I could tell her the total he had payed for the flowers. I informed her, that I would have to investigate further in order for me to locate sale as I needed date and time. Once the sale was located, I was able to provide ******************** with the information, arrangement cost $50. ******************** kept asking why her husband and aid were told the arrangement had no water, to which I told her that was very strange as the arrangement are made in an oasis that required water but would further investigate as I was not present and not up to our standards. I reviewed cameras and was able to hear the interaction between the sales person, who informed them the arrangement had water but could add more water if *****
  ed. I informed ******************** of my findings who then asked if I was telling her, that her husband and the Aid was lying. I then told ******************** that I was in no way referring to them as liars but informing her of my findings as she had requested for me to look into this matter, but since I was not present I could not testify for what was said. I then apologized for any misinformation that *** have been provided. I then told ******************** that my goal was to make her happy and resolve the issue with the flowers, as this was completely unacceptable and not up to our standards and was the first time it had occurred to us in 2 years of business. I asked ******************** if she would like a replacement of the flowers  or a refund of the money. I did tell ******************** that because it was paid in cash, they would need to come into the store to receive the cash back. 
  
  ******************** asked if I could replace it with a Schaffera plant, which I informed her this was possible however since we do not carry nor sale this item it had to be a special order from our distributors. I also informed ******************** that because we did not work with the product nor sale the product, I could not guarantee quality but would work to find her the best quality Schaffera plant. 
  
  On April 14th: ******************** sent me a message requesting an update as the plant had not arrived. I informed ******************** that we had ordered the plant and were currently waiting as it was not in stock with our distributors. 
  
  On April 25th: ******************** sent me a message that it was unacceptable that we had taken advantage of a elderly person and would report us. I informed ******************** that we never took advantage of her nor her husband as I've been doing everything possible to get the plant in stock and took her complaint very seriously from the beginning which is why we were offering compensation or replacement of product. But that i unfortunately could not control distributors and their time frames. She asked why I did no
  t go to a local nursery to purchase this plant, to which I explained that because we did not work with them directly I would be neglecting quality because I was not familiar with their product and my goal was to ensure she was happy with the product. After seeing how upset ******************** was I told her the best option here was for me to reimburse money as i should had done from a beginning but I was trying to go above and beyond and unfortunately was not counting on distributors to take longer than expected. She asked for the check to be made to ******************** and provided the home address, I personally delivered the check to which ******************** did not appreciate as she was questioning why I was at her door and did not mail the check. I explained we did not want her to continue waiting and wanted to ensure she received her check. 
  
  I have also attached text message screenshots. It is a very unfortunate situation, but we had every intention to make this right and ensure ******************** was happy.

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  Dear BBB

  we are not accepting this decision as the amount of the check was for ***** not the ****** that was owed; 2 $50.00 dollar purchased were made days apart. So we are still owed fifty dollars . Secondly, although not significant but dishonest is that the writre of this response is not the one who came to our home. My wife spoke with this woman who did not have an accent. The woman who showed up was very confused and had a heavy accent. All we are seeking is the balance of our money owed. thank you ******************

   

  Business Response

  Date: 06/12/2024

  Complaint response: 
  Complaint number: 21648186
  Customer did make a purchase of a flower arrangement days prior to the second purchase. Customer came a few days after to make a second purchase as he was very satisfied with his first purchase. It was never brought up to our attention that customer had any issues with his first purchase.  Should this had been brought up at that day we would had gladly offered proper compensation, but we were under the impression that he was satisfied with his purchase as he came a second time and did not inform the store of his dissatisfaction. Due to this we cannot offer compensation for the second arrangement as it was never returned nor brought up to the store attention until a week later after they were upset with the second purchase. The store provided the customer proper compensation for the second arrangement as it was brought up the store's attention, and it was visible that something had happened to the arrangement and it was store responsibility to make the situation right. As for the first arrangement, customer never communicated to the store during their second purchase of their dissatisfaction with the first purchase, should this had been communicated we would had taken proper actions.