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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Bose 11/22/24 including 2 green refurbished headphones Order number F003359682 Customer number ******* Customer PO: ********** I retuned them and received an email dec 4/24 from Bose documenting that the headphones were received by Bose and that a credit card refund was expected in 3-5 business days The return tracking number was 1Z4019RY9099695814 A single *** label and tracking number were given to me for the 2 products returned The headphones were never opened and returned in the original packaging I have called 12/14,12/24 and 12/28 without a resolution I have a ticket/ case number ******** I am repeatedly told that I erred by sending the 2 products in one box with only one tracking number and that Bose is waiting for the warehouse to process this

      Business Response

      Date: 01/10/2025

      1/10/2025

      This letter is in response to Complaint No. ********, dated 12/28/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned the product and have not received the refund

      Business Response

      Date: 01/10/2025

      1/10/2025

      This letter is in response to Complaint No. ********, dated 12/27/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 01/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ********

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones - Black from bestbuy. I have had issues with static and connection being dropped multiple times as well as the multi point not working. I have tried to exchange it 3 times now trying to find a way to fix this issue but eventually the issues come back with the static and multipoint not working and audio just stops playing all together. Bose recommended me to turn off multi point and this does help but occasional static is still there. I am disappointed that turning off multi point is the only solution they can offer me when im paying 200 dollars for the features they advertise but doesnt work. **** has not offered fix for multi point despite numerous reddit threads of customers having the same issue. I would bose to either upgrade me to the qc ultras or offer me a full refund of 200 dollars for the defective product they are selling

      Business Response

      Date: 01/07/2025

      1/7/2025

      This letter is in response to Complaint No. ********, dated 12/26/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer. Per the customers request, we will be communicating by email. The customer is aware a resolution via email may take longer, however we are committed to working with the customer for a satisfactory resolution. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 01/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *******

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Headphones - Black from bestbuy. I have had issues with static and connection being dropped multiple times as well as the multi point not working. I have tried to exchange it 3 times now trying to find a way to fix this issue but eventually the issues come back with the static and multipoint not working and audio just stops playing all together. Bose recommended me to turn off multi point and this does help but occasional static is still there. I am disappointed that turning off multi point is the only solution they can offer me when im paying 200 dollars for the features they advertise but doesnt work. **** has not offered fix for multi point despite numerous reddit threads of customers having the same issue. I would bose to either upgrade me to the qc ultras or offer me a full refund of 200 dollars for the defective product they are selling

      Business Response

      Date: 01/13/2025

      1/13/2025

      This letter is in response to Complaint No. ********, dated 12/28/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with then. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should they have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:12/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought Bose quiet comfort earbuds on August 19th 2024 for $267.05. They got delivered August 21st and had a 90 day return policy. I used them until September 15th and decided to return them since they were uncomfortable. *** lost the package and they were delivered back to my house a long time after. After a lot of back and forth with Bose I finally was able to return them November 4th and they received them November 13th. It is now December 25th and they still have not returned my money. I have contacted them SEVERAL times and have several escalated cases with them but they always have me waiting from 24 hours to 10 days for each one.

      Customer Answer

      Date: 01/05/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ****** Bohada

    • Initial Complaint

      Date:12/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4, 2024, I purchased three Bose QuietComfort Ultra Headphones under order number B002152618. The order was shipped in a single package with tracking 1Z061R620265896089. Upon receiving the package on December 9, I found only two headphones inside instead of three.I promptly contacted Bose customer service, and on December 19, an agent confirmed the missing headphone and issued a replacement order B002271818. However, the next day, the replacement order was cancelled. **** customer service informed me that the cancellation occurred because *** had declined their claim.When I followed up with ******** clarified that **** had filed an incorrect type of claim. Instead of submitting a "damaged package" claim (which would apply to a missing item in a received package), Bose filed a "missing package" claim. Since I confirmed receiving the package, *** was correct in declining this type of claim.Despite this misunderstanding, I believe Bose remains responsible for resolving this issue, as the error lies in how Bose handled the claim with ***not with my actions as a customer. However, **** customer service has consistently stated that they cannot help me further because of the declined *** claim and that I need to work with *** directly.This response is both frustrating and unacceptable. ****, as the seller and shipper, holds the responsibility for ensuring customers receive their complete orders, regardless of ***s decision.Resolution Requested:I request that Bose honor the resolution previously provided and send the missing headphone or issue an equivalent refund. This matter should be resolved internally, as the error lies in Boses handling of the *** claim.If a replacement is issued, please send it to the following address:***** WangZeJing ************************************************************************************************* Phone Number: ?************?I hope this matter can be resolved promptly and restore my trust in Bose.Sincerely,Zejing ****

      Customer Answer

      Date: 01/04/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/10/2025

      1/10/2025

      This letter is in response to Complaint No. ********, dated 12/5/2024, which was submitted to the Better Business Bureau and Bose Corporation.
      **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer. Based on our investigation, we have identified patterns of activity that do not align with Bose's policies and practices, which have led us to conclude that no further action can be taken regarding this matter. We now consider this matter closed.
      We encourage the customer to contact Bose at ************** should they have any further questions or concerns.

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 13, 2024, I placed an order for a Bose Quiet Comfort headphones, according to them the order was shipped by *** but with a wrong or error in the address (cause by them). The order was returned to Bose. During this process, using the provided tracking number, I gave follow up to require an order replacement or refund but that never happened. They argued that this was a process and have to be completed. Today, December 19, 2024, I havent received my refund to the credit card. Their Customer Support and actions are extrely poor.

      Customer Answer

      Date: 12/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *****

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint about Bose Corporation due to repeated failures and inadequate remedies for their QuietComfort (QC) and QuietComfort Ultra Earbuds. Over the last few years, *** spent approximately $1,200 on multiple Bose products, specifically earbuds. Despite multiple warranty replacements, I continue to receive defective pairs that exhibit the same persistent issues:Crackling or distorted audio Single-ear connectivity (one bud randomly fails)Firmware glitches causing constant restarts or failure to update Key Timeline:November 12, 2023: Paid $213.04 to upgrade from older QC Earbuds (2020) to new QuietComfort Ultra Earbuds. These still had the same defects.February 15, 2024: Bose replaced them again, no chargebut the issues persisted.October 14, 2024: Another replacement was arranged. Upon receipt, the same technical and connectivity problems reappeared.December 16, 2024: I contacted Bose support requesting a refund or reliable earbuds. They refused a refund, citing a final replacement policy, and denied further assistance despite my repeated documentation of the defects.I rely on these headphones for private work calls and exercise, so being forced to wait weeks during each return process has severely disrupted my daily life. ***** refusal to provide a full refund or a truly functional alternative product appears unfair, especially given the repeated warranty claims and consistent defects.Resolution Sought:Full refund for the $213.04 upgrade fee and to accept the return of the current headphones.Acknowledgment of the products widespread issues and a reliable fix, or discontinuation of these defective models.A fair and consistent returns policy when products fail repeatedly.I am asking the BBB to help mediate a resolution. **** markets these earbuds as premium, yet repeated failures and dismissive warranty approaches are not acceptable. Thank you for your assistance in resolving this matter.

      Business Response

      Date: 01/03/2025

      1/3/2025

      This letter is in response to Complaint No. ********, dated 12/16/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has made several attempts to contact the customer by both phone and email. Regrettably, we have not made contact with the customer. We encourage the customer to contact Bose, at *************, or feel comfortable responding to our email, so that we can be sure this is successfully resolved.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** approved the replacement of malfunctioning earbuds (Service Number:B001879995). I returned them via the *** number Bose provided. *** damaged and discarded the shipment. Bose has taken zero action to address after 6 attempts to resolve.

      Business Response

      Date: 01/03/2025

      1/3/2025

      This letter is in response to Complaint No. ********, dated 12/12/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer but never received a preferred call back time. However, we did take care of the issue and feel that the matter is resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 01/09/2025

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *******

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought Bose home speaker and took home and speaker was making cracking sound. i contacted BOSE and they made a claim for me to get repirs done, i got repaired unit and still same problem. i have sent many emails to **** and not resuoluiton, it is now over my one year period from pruschase - as per design and not suporoting me. now **** wont provide resoultion or new unit. they want me to pay a fee to get it fixed and alslo tell me if it doesnt get reslvoed i only get a 30% off omy next purschae. no resoultion what so ever!

      Business Response

      Date: 01/03/2025

      1/3/2025

      This letter is in response to Complaint No. ********, dated 12/12/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 01/06/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *****

    Bose Corporation is NOT a BBB Accredited Business.

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