Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bose Corporation has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1911 Leesburg Grove City, PA 16127

• 

  Bose

  2200 Petaluma Blvd N Ste 530 Petaluma, CA 94952

• 

  Bose Factory Store

  3825 State St., Ste. E-142 Santa Barbara, CA 93105

• 

  Bose Store

  1001 N Arney Rd Ste 602 Woodburn, OR 97071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Bose QuietComfort Headphones in the colour Sandstone on December 3rd. During the entire checkout process, the delivery date was indicated as December 10th. The next day, on December 4th, I received a confirmation of shipping email from Bose, which again indicated a delivery date of the 10th, and a tracking number from **** However, upon checking the number provided in the *** system, it indicates "Currently, we are not able to provide the tracking details. We cant locate shipments if we havent received information from the shipper yet, or if the package information is older than 120 days." I waited a few days after this before contacting Bose. Between this email and today, I have contacted Bose at least 5 times via their website chat and at least 5 times via the phone, requesting supervisors and escalations. None of the agents have been able to help, merely repeating the information I can see myself, and talking from a script from what seems to be an outsourced call centre - that it 'shipped' but is not in ***'s system. There have been multiple instances where they told me a higher level of support or internal team or supervisor would call me or email me back, but this never occurs. The delivery date has now come and gone, the tracking still is not updated in *** system. I need my headphones as promised, so I require them to be re-shipped, as they clearly were not the first time.

  Customer Answer

  Date: 12/22/2024

  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Bose ultra open ear buds and had problems connecting to Bose app via blue tooth.Called tech support and they sent me a return label so they can send me a replacement or identify the problem. They received my package on 11/7/2024. **** tracking 1Z4019RY9099215609). I have called them several times and I seem to get the same answer, they are waiting for the evaluation of other team members. I called 12/10/2024 and stated this is no way a consumer who has purchased **** products for 30 years should be treated. They have either lot my item or not qualify to help me. Over 1 month and no communication from **** about my product.

  Customer Answer

  Date: 12/22/2024

  I have received a call from Bose, and they wanted me to provide all the information I supplied them several times.

   They continue to ask me to be patient. I have been waiting since 11/7/2024. They also have not provided me with any information 

  of the where abouts of the product I sent them. No cooperation. I have contacted Bose at least 4 times and the results are the same.

  The customer service on my last call was terrible. I was asked to hold, and they would get back to me. 38 minutes later I decided to hang up.

  Business Response

  Date: 01/03/2025

  This letter is in response to Complaint No. ********, dated 12/11/2024, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to providing high-quality products and excellent service, maintaining a strong reputation for customer satisfaction. The case was reviewed by the Global Escalation Manager, who reached out to address the concerns raised.
  After thorough evaluation, the item received was confirmed to be a non-Bose product, which has limited the ability to resolve this matter to the customers satisfaction. Ensuring the authenticity and integrity of the service process is a top priority, and this situation is taken seriously.
  This matter is now considered closed, but Bose remains available to address any additional questions or concerns. For further assistance, Bose Customer Support can be reached at **************.
  Thank you for bringing this matter to attention, and Bose remains dedicated to improving processes and delivering exceptional customer experiences.

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Talked to customer service 3 weeks ago and the denied me a replacement stating it was a knockoff. They said they would be returning my item back to me but, I have not received it yet,
  This is all from 11/7/2023. I believe it is lost. Need product returned so I can send back to seller. 

  Business Response

  Date: 01/10/2025

  1/10/2025

  This letter is in response to Complaint/Rejection ********, dated 12/11/2024, which was submitted to the Better Business Bureau and Bose Corporation.
  At Bose, we are committed to delivering exceptional products and service to our customers and value the trust they place in our brand.
  Regarding the customers concerns, we have reviewed the details of the case thoroughly. We received the product in question and, upon evaluation, have determined it will be returned to the customer as it does not meet the criteria for service under Boses policies.
  To ensure the best experience, we encourage customers to purchase **** products directly through our official website or from authorized resellers. This is the only way to guarantee the authenticity of Bose products and enjoy the full benefits of warranty coverage and support.
  We hope this information is helpful and that the customer considers these recommendations in the future. At this time, Bose considers this matter closed.
  Should the customer have additional questions or require further clarification, they are welcome to contact us at **************.

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My complaint has not been resolved. I have still not received my BOSE open earbuds back to me.

  It is 1/23/2025 and no word from Bose. I fear my earbuds are lost and that they will replace them

  with an inferior open earbud. There is no reason to treat me this way. I have been buying Bose products

  for many years.

  
  

  Business Response

  Date: 02/03/2025

  2/3/2025
  
  This letter is in response to Complaint/Rejection No. ********, dated 12/11/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. The matter is resolve. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product from ******** on November 28, delivery date was 12/03. ****'s chosen delivery carrier *** delivered the product to a different apartment complex. We have tried to work with Bose but they keep asking for more time to resolve the issue. We just want our refund. They have the proof *** delivered to the wrong property since the driver posted a picture of placing the product in a amazon locker. Our property does not have a amazon locker. We have a smart package room which is essentially a locked room with shelves to pick up our packages. We have been on phone with bose on 12/03, they asked for 72 hours, called again 72 hours later, they asked for another 72 hours, called today 12/10, asked for another 48 hours.

  Business Response

  Date: 01/03/2025

  1/3/2025
  
  This letter is in response to Complaint No. ********, dated 12/10/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with them. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should they have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of QuietComfort Headphones on December 3, 2024. I paid $34.95 for express shipping as I am moving on December 18th. My email said delivery as early as December 6th. December 4th, I got an email saying my order had been dispatched and was given a *** tracking number. Today, December 9th that tracking number still hasnt been put into ***s system. I have talked to many agents since I received the email and was told that express shipping only starts when my order reaches the Canadian border which could take ***** business days. Now, this was a complete shock considering none of this information is clearly listed on their website otherwise I never would have ordered from them directly. As someone who has worked many years in retail, I find it fraudulent that paying for a higher shipping value I dont actually have access to see where my product is. I was told someone from their logistics team would get back to me but I still have yet to receive a call. I can see from a quick ****** search that many people have experienced the same issue (mostly Canadians). Oh and not to mention one agent told me that Express shipping doesnt exist anymore and that they dont know why its on the website. Another agent told me my order was already cleared through customs and to be patient that *** will update soon. That was 2 days ago and still nothing. I am worried that I will move on the 18th and my order will be delivered after I am gone and Im out $341.

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/08/2024 $184.80 Bose Sleepbuds II, earplugs for **************** offered to send replacement which is no longer supported by the app for ***** product owners. The app was discontinued. The sleepbuds dont function without an app.The company offered to send another replacement but will not provide a working app for ***** owners. The company offered a different product from their website, which does not provide the same functionality as the originally purchased item.

  Business Response

  Date: 12/16/2024

  12/16/2024
  
  This letter is in response to Complaint No. ********, dated 12/6/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This letter is in response to Complaint No. ********, dated 12/6/2024, which was submitted to the Better Business Bureau and Bose Corporation.
  I confirm that I was contacted by Bose's Global Escalation Director and offered a refund under the condition that I return the Bose Sleepbuds II.
  The return was shipped on 12/11/2024, and delivered to Bose's facility in ******, **, on 12/16/2024, as confirmed by *** tracking.
  As of today, I am awaiting confirmation from Bose regarding the receipt of the product, the issuance of a credit, and the mailing of a refund check. According to the Bose return confirmation, the refund will take approximately 15 to 30 business days.
  Once I receive the check, I will accept the business response and proceed to close the case.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **** *******

   

   

  Business Response

  Date: 01/10/2025

  1/10/2025
  
  This letter is in response to Complaint/Rejection No. ********,dated 12/6/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** provided False information on the terms related to the refund on the transaction related to cards. Information provided to me was that refund would reflect in 2-3 business days. **** has failed to provide me a refund for the product they have already received 8 business days ago. 10 days in total. BOSE CR's have been modifying terms and policies of the refund as per their interest.

  Customer Answer

  Date: 12/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:12/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order B001978659 which arrived with the Bose subwoofer box and no packaging whatsoever. The box was empty and the Purolator delivery courier told me they couldnt do anything and for me to contact Bose directly. Contacted support over a week now and no help whatsoever. Pictures of the flimsy packaging, with 1 small piece of tape holding a subwoofer in a box is unacceptable in this day and age but Bose warehouse team shipped it out this way. Case number with pictures is ********.

  Business Response

  Date: 12/23/2024

  12/23/2024
  
  This letter is in response to Complaint No. ********,dated 12/4/2024, which was submitted to the Better Business Bureau and Bose Corporation.
  **** is dedicated to providing exceptional products and service to its customers and takes pride in its reputation for customer satisfaction. In this case, we thoroughly investigated the customers claim, including contacting the carrier. Based on the carrier's investigation and the evidence provided, it has been determined that this was a successful delivery.
  Furthermore, we do not find merit in the claim of receiving an empty box. Given the information obtained during our review, **** considers this matter resolved and closed.
  We encourage the customer to contact Bose at ************** should he have any further questions or concerns.
  We hope the customer will continue to enjoy and purchase Bose products in the future.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Bose headphones and was advised that my order would be shipped and delivered on 11/29/2024.I waited and did not receive my order.After checking the website to find out where my order was, a return was placed on my order without my knowledge.I contacted support and was provided with case number ******** and was told to wait 1 to 3 business days.I contacted support again because I received no feedback and found out my case was escalated to the wrong department.The customer service agent advised that I will need to wait another 1 - 3 business days to find out what happened to my order. I checked my bank account thinking that since a return was somehow put on my account, maybe Bose refunded me, but that did not happen.

  Business Response

  Date: 12/16/2024

  12/16/2024
  
  This letter is in response to Complaint No. ********, dated 12/3/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a Bose Wave unit for repair (paid $104), received by Bose 10/16/24.Since then, I have been told the repair would take 2 weeks, then 4 weeks, then 7 weeks, then 8 weeks. Still have not received the unit back. Spoke to a supervisor on 11/15 and was PROMISED I would receive the unit within 2 weeks, which was Nov. 29. Still have not received notice that repair has even been initiated. Latest call was made today, 12/3, with no estimated date for repair provided yet.

  Business Response

  Date: 12/11/2024

  12/11/2024
  
  This letter is in response to Complaint No. ********, dated 12/2/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased BOSE COMPANION 5 several years ago.Was working perfectly fine and sound was crystal clear, as exyfir this type of price tag.Plugged into work Mac Book Pri, which fried upon inserting 3.5 mm sound jack.Mac Book Pro replaced.Inserted same 3.5 mm jack into sound plug.Mac BOOK pro shutted down, BOSE sound pod and whole system no longer working.BOSE answer was that I could buy and revolve system for $199 was the Bose Companion 5 was no longer manufactured and the parts to fix it : repair it were no longer available.Seeking full refund of the unit since unable to repair / fix it.Deplorable behavior and customer service.

  Customer Answer

  Date: 12/10/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 12/11/2024

  This letter is in response to Complaint No. ********, dated 11/29/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact our customer by both phone and email. We have not been able to reach the customer at this time but will continue to make every effort to reach him. We encourage the customer to contact Bose, at **************,should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ********