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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 457 total complaints in the last 3 years.
    • 187 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel I was wrongful terminated, racially discriminated shown favoritism against me, and hindrance. due to something I was approved to do so by the manager and other associates still do to this day. I was verbally terminated over the phone on September 26th 2024. As of October 3rd I spoke with someone from HR my last check was submitted incorrect such as a $0.00 take home and I'm short $23.27. they stated that I was not terminated and to call the manager to fix my pay. I still haven't seen/ or signed a termination letter. As I was over looked for 2 key carrier position with bazaar reasoning for which I didn't get the position. In November of 2023. I had a meet with the store manager on how I can become a key carrier. And the the position would be available in march. At the end of the meeting he stated ( OFF THE RECORD IT DO REQUIRE A LITTLE A** KISSING) the key 1st was given away in January to someone else. I have more details on how myself and other have been treated. Please call me for further dails

      Business Response

      Date: 10/21/2024

      Dear ********,

      Thank you for contacting TJ Maxx Customer Service.

      We recommend that you contact our ************************** directly, by phone, at ************** during Mon- Fri, 10:00-5PM, EST.

      We appreciate your inquiry.
       
      Sincerely,

      Grace
      TJ Maxx Customer Service

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to discuss the incident that occurred on September 2nd, 2024. I have called and left voicemails to discuss the incident further and I have been unable to reach a representative from Marshalls. The incident occurred at the Marshalls located in ******** on Monday evening 9/02/2024.(***************************************************)I was shopping and went to the dressing room to try on a few clothing items. Upon trying on a denim jumpsuit, I was sliced up my thigh by a security tag that was unfastened hiding in the pocket of the garment. The needle of the security tag broke skin and caused bleeding. This negligence is unacceptable and I would like to speak with someone to pursue legal action. I dont want this to happen to someone else at this location or other locations within the Marshalls Franchise.

      Business Response

      Date: 10/17/2024

      Dear *****,

      Thank you for contacting Marshalls Customer Service.

      We are always concerned to hear a customer may have hurt themselves in one of our stores and would like to assure you these matters are not taken lightly. 

      We have contacted the Store Manager to file a claim with our insurance carrier, ******, on your behalf.

      We appreciate you taking the time to write and for letting us know. You are a valued T.J.Maxx shopper and we hope to have the chance to better serve you in the future. 

      Sincerely,

      Grace
      Marshalls Customer Service


      Customer Answer

      Date: 10/17/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

       

      I have been  in touch with the insurance at ****** and the only thing the representative said is that they will be more proactive in monitoring theft in store that causes sensor tags to be placed in clothing. This is negligence and it does nothing to address my concerns. The sensors being used have pointy needles and caused bleeding. I do not want this to happen to anyone else and my situation being ignored is not going to solve the problem. This is a corporate issue that needs to be addressed properly.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 10/22/2024

      Dear *****,

      Thank you for contacting Marshalls ***************** We apologize for your injuring and delay. Here is your claim number# **********.

      An insurance adjuster from ****** will be contacting you within ***** hours.

      Sincerely,

      Grace
      Marshalls Customer Service


    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 14 of 2024. The order was paid by credit card. It is Now October 15 still have not received my order. We sent an email out to Marshalls on July 8 asking what the status of our order was they responded that they were working on my order still. I just called up Marshalls today to ask about my order why I havent received it. I was told theres nothing they could do because its been 60 days since the order was placed, they cannot give me a refund. The reason I called them is not because I want to refund its because I want the product that we paid for and got built for already and they said theres nothing they could do order the product again and pay for it I asked supervisor I was told that they were all in a meeting and I just dont know what else to do. Im very frustrated. Ive spent my whole day so far trying to contact somebody in corporate and cannot get anywhere with this problem like I said I was charged never received the order , and they are telling me that does nothing that could be done. Theyre basically going to keep my money but not give me what I paid for.

      Business Response

      Date: 10/17/2024

      Dear Salvatore,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. A refund has been issued in the amount of $89.97 to reimburse you for order #29730034320. Your refund confirmation number is RET07886227.

      Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service

      Customer Answer

      Date: 10/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22424946. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 



      Regards,



      Salvatore Collemi

    • Initial Complaint

      Date:10/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've placed three orders with the TJX Companies. - Oct. 9 order (#***********) with Marshalls - Received shipping notification on Oct. 11 (TRK#1LSCXZ775565966)- Oct. 8 order (#**********) with TJ Maxx - No shipping notification - Oct. 2 order (#**********) with TJ Maxx - Received shipping notification on Oct. 6 (TRK#1LSCXZ700906403)The tracking numbers provided for OnTrac, 1LSCXZ725526793, do NOT exist. I have tried contacting ****** and they have no record of such a number even being created. I have contacted Marshalls and TJMaxx several times via phone and chat to get the correct tracking ***************** continuously told to just wait it out. It is now well past the 48 hrs that a tracking number might take to update and the tracking number is still a phantom number. The TJX Companies still has my money and is clearly not planning to issue a refund or ship the order. I want my money back for ALL of the aforementioned orders.

      Business Response

      Date: 10/16/2024

      Dear ********,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused with the tracking on your order. A refund has been issued to reimburse you for the lost packages.

      Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution.

      We appreciate you reaching out and are happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service


    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I want a member from Marshalls corporate team to contact me and resolve my complaint! Im a very consistent Marshalls/TJ Maxx customer. I go **** near multiple times per week and spending hundreds of dollars each visit. Just a few weeks ago, I spent approximately $1500 on a YSL bag and jewelry at TJ Maxxin one visit!!! A few weeks ago, I purchased a suitcase, clothing items, and some household and was denied a return for reasons the store employee at ********************************** could not explain. Extremely rude, misleading, and disrespectful. Also, I think they were lying about who the manager was when I asked.I proceeded to ask if the district manager could contact me and assist, so provided my phone number and name. I was told that they would.Its been a number of weeks and no ones bothered to reach out although Ive contacted the store several times.I even went to another locationthat is out of the way for meand they denied the return because it is now past the return date. Even after I explained the situation the refused.This is absolutely ludicrous and will result in me taking the company to small claims court and abandoning both TJ Maxx/Marshalls completely! I mean just look at how much I spend on merchandise and rarely return things! How can a company feel comfortable treating someone like this?I want a return/refund to be processed or else Im going to courtI 100% mean this!!! A member from CORPORATE needs to contact me via email.

      Business Response

      Date: 10/15/2024

      Dear ********,

      Thank you for contacting Marshalls *****************

      We are sorry to hear that your return was denied by our store. We have forwarded your information to our District Manager, Milarys ****** regarding your comments and concerns. 

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      Marshalls ****************

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Hi, can this case be reopened?! TJX contacted me outside the BBB platform offering to help, but then stopped responding.

       

       

      Business Response

      Date: 11/05/2024

      Dear ********,

      Thank you for contacting Marshalls *****************

      We are sorry to hear that your return has been denied by our store. We have reached out to our District Manager Milarys ****** to assist us with your return.


      Sincerely,

      Grace
      Marshalls ****************

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a runway item on 21SEP at TJMAXX ******************************. It was a gift so I removed the tag but the recipient did not want it. Went to return it on 11OCT at TJMAXX *****, ** (close to home) and the manager was incredibly rude and disrespectful. She implied I was committing fraud and told me to try another store and she was not accepting the return. I am still well within the ************************************************************* and I kept the red security tag on as I was told the only thing i removed was the price tag and even then I still brought it to be scanned. Attached are images of the original receipt, the picture of the item at the store BEFORE i decided to purchase with time stamp, location and visible tag, picture of the item itself now along with its tag, box, dust bag. I need to return this **** please connect with one of your stores to complete the return. I feel incredibly insulted and demand an apology.

      Customer Answer

      Date: 10/23/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5th at 14:07 hours I went to the ******** THE SHOPS @ ******** ****************************************** When I checked out I handed the cashier a gift card for $50 that my son gifted me for my birthday and payed the rest with my TJ max credit card. When I arrived home I noticed on my Receipt that my $50 gift card had not been subtracted from my total . I went on 10/6 to inform them and the manager was very rude and did not believe me. I believe an employee kept my gift card and I would like a refund of my $50. And to be contacted by the business I will attach a picture of my receipt at the bottom for any information the business need or you can contact me at ********** or **********

      Business Response

      Date: 10/14/2024

      Dear *****,

      Thank you for contacting Marshalls **************** regarding your purchase and transaction in our **********, ** store.

      We are sorry to hear about your gift card inquiry. Please be assured that we have sent your comments and concerns to ******** *****, our Store Manager, for her review and attention.

      Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

      We hope we have the opportunity to better serve you in the future.

      Sincerely,

      Grace
      Marshalls ****************

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an error on my credit report. After reviewing my report, I found an account that does not belong to me. As a victim of identity theft, I have taken steps to report this issue and have filed a complaint with *****************. I have enclosed copies of the complaint for your reference.The account in question is as follows:Creditor Name: SYNCB/TJX COS DC Account Opening Date: March 9, 2021 Account Number: ************ Balance: $635 I request that this account be investigated and removed from my credit report, as it was opened fraudulently without my authorization.Please update me on the status of your investigation and provide a corrected copy of my credit report once the errors have been resolved. If you require any further information, please do not hesitate to contact me.Thank you for your prompt attention to this matter.

      Business Response

      Date: 10/09/2024

      Dear *****,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased around December 2023, paid roughly $1400.I am reaching out to request assistance with an issue regarding a laptop I purchased in good faith that is locked by a ************************ (***) system imposed by a company based in *****************. Although the laptop was not purchased directly from the company, it appears that the device was previously owned by one of their former employees and is still under the companys control through the *** lock.After purchasing the laptop, I discovered that it is unusable due to the *** lock, which restricts access to the device. Despite numerous attempts to contact the company and explain the situation, they have refused to remove the lock or assist me in any meaningful ****** no point during the sale was I informed that the device would be subject to such restrictions. This was a private transaction, and I believe that the *** lock and the companys refusal to unlock the device violate my rights as a consumer. I now have a laptop that I cannot use for its intended purpose, and the seller has not been able to assist me.

      Business Response

      Date: 10/08/2024

      Dear ****,

      Thank you for contacting ************************* Unfortunately, you would have to reach out to the person whom you purchased the laptop from and work with them regarding this issue. 


      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 10/08/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The laptop is managed by TJX companies not the person I bought it from so it would not make a difference if i went back to the person purchased, he must of been a TJX employee. I bought this laptop out of good faith and under consumer law you should not stop me from using the product to full potential.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Adel

       

       

      Business Response

      Date: 10/17/2024

      Dear ****,

      Thank you for contacting ************************* We do apologize for this issue, however unfortunately, since the purchase was made between you and the employee, you would have to reach out to them regarding this issue with the laptop.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:10/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of boots from Marshalls 9/20/24 they were in stock 6 days later 9/26/24 I received an email from Marshalls advising me that my order was canceled and I would receive a gift card BY MAIL I ordered the boots online and would like a refund because I would like to purchase the boots from another site. I was informed by a Marshalls agent (********) VIA chat on 9/26/24 that I would not be able to receive a refund online only by a gift card that I would need to wait for in the mail. I really would like a full refund so that I could purchase the boots I orders that according to Marshalls they don't have. I only purchased the gift card because Marshalls had the boots I wanted on sale and expected the boots

      Business Response

      Date: 10/08/2024

      Dear *******,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have confirmed that the item was cancelled due to an inventory error. The refund was issued in the form of a gift card that was sent by physical mail. The gift card was received 10/01/24 and has been used towards a new order.

      We appreciate you reaching out. We're happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service


    The TJX Companies, Inc. is NOT a BBB Accredited Business.

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