Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still have not heard anything about my defective suitcase I purchased from store #****. Been in contact with store manager who apologized after being spoken to another guest about my sexuality and assured it would get refunded and customer service would be sending me something. Now 2 months later, nothing after being told she couldn't find my receipt yet I have a copy in my statement proving so.

  Business Response

  Date: 06/13/2023

  Dear ****,
  
  Thank you for contacting Marshalls ****************.
  
  We see you have spoken with the District Manager and she has resolved this issue.
  
  We appreciate you reaching out and are considering this matter closed.
  
  We hope to see you in one of our stores again soon.
  
  Sincerely,
  
  *****
  Marshalls ****************

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stepped on a security tag pin, the pin went right through my shoe and into the foot. When I asked how this even happened I was told it happens, security pins come off of clothes sometimes, I asked if the floors get swept and told and night. This also happened to a staff member as well. Something needs to be done. This easily couldve happened to me toddler that was with me

  Business Response

  Date: 06/04/2023

  Dear Valued Customer,
  
  Thank you for contacting TJ ********************* regarding your visit to one of our stores.
  
  We will have a Representative from our ******** **************** team contact you ************************.
  
  You are a valued TJ Maxx customer, and we appreciate you reaching out.
  
  Sincerely,
  
  *********************** ****************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of earrings that I thought were diamonds as the box and salesperson said they were and discovered they are cubic zirconia. I paid almost $500 for the earrings at TJ Maxx located at **********************************************************************.

  Business Response

  Date: 06/01/2023

  Dear *****,
  Thank you for contacting TJ *********************.
  
  We are sorry you are unhappy with your recent purchase.
  
  Please reach out to your local Store Manager, they may be able to make this return possible. Also, following is a copy of our jewelry return policy:
  The T.J. Maxx jewelry return policy, which is stated at the jewelry counter, does require the item be returned within 30 days accompanied by the receipt and tags still attached to the item.
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 06/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to work here and I left due to harassment to me. I couldnt work there anymore

  Business Response

  Date: 06/01/2023

  Dear ********,
  Thank you for contacting Corporate ****************.
  
  We appreciate your feedback and have passed your comments on to the appropriate people.
  
  Sincerely,
  
  *********************** ****************

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went HomeGoods to buy a pot for our garden. I saw the $19.99 price tag; of course, I believed I was getting a bargain. My husband and I were waiting in line and he saw that there was another tag for $29.99. I believed I would be charged the lower price, otherwise, it would be misleading. I brought to the attention of the clerk that there were two tickets. She informed me the higher price was the correct price and that should would need her manager's approval. The manager, however, needed the operational manager's approval. The operational manager told me the $29.99 was the correct price. I asked as a consumer how would a customer know. Her response was the customers come in and change price tags. I was skeptical because it did not look like neither price tag had been tampered with. I was upset because it was the $19.99 price that attracted me and that the garden pot is perfect for our yard. As a result, I reluctantly paid $29.99. The operational manager said it is because of customers slapping tickets on merchandise is the reason why prices go up. After leaving the store, it weighed on my mind about the two prices and I think that the manager was inferring that I put the price label on the pot. My issue is if there are two prices indicated on an item and the label is misleading, correct info or not, would I be entitled to the lower price. My position is I believe the price was misleading and that I was entitled to the lower price since I personally had nothing to do with the price tags on the merchandise. Was I entitled to the lower price, if so, I think I should receive a $10.00 refund.

  Business Response

  Date: 06/01/2023

  Dear *****,
  
  Thank you for contacting TJ Maxx Customer Service.
  
  Customer courtesy and convenience are very important to us, and we apologize if you feel our price verification/ticket check procedures were not handled properly. It is our policy to sell merchandise for the correct price at all times. If a pricing error is detected, a manager or associate will be called to verify the price of the merchandise. Please note that a price check will be done if the ticketed price appears too high, or too low. In order for us to remain consistent in our stores, we must stand behind this policy and hope you understand our position.
  
  Please be assured that we have discussed your comments and concerns with the Store Manager for her review and attention.
  
  Also, as a one time exception to this policy and customer courtesy, we are sending you a gift card for $10.00. This will be sent via a separate email in 1-2 business days.
  
  You are a valued TJ Maxx customer, and we hope to see you in one of our stores again soon.
  
  Sincerely,
  
  *****
  TJ Maxx Customer Service
  

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second compliment regarding a extremely rude, disrespectful, unprofessional employee of TJ Maxx. I spoke with a DM the first time which assured me that I would not have any further issues at his store. Several months later I went back to the store and the same employee yelled at me and walked away from me while I was trying on gold jewelry from behind the counter. I requested to speak to the manager 5 times and she completely ignored me. I called the store myself and asked for a manger to speak with me. After explaining to the manager how I was treated he assured me that the DM and or Store Manager would call me. After waiting several days and no call I called **************** and requested for someone above the DM to give me a call. Its obvious that the DM has zero control over how his employees treats customers. I received 2 voicemails several days later. I returned his call and left a message. I tried calling back 3 times and no answer. I am completely appalled at how TJ MAXX allows its employees to yell and disrespect customers. I would like to again be contacted by someone above the DM.

  Business Response

  Date: 05/28/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. If you would kindly e-mail us back and let us know what store you were in, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

  Customer Answer

  Date: 05/31/2023

  Apparently you did not read my response. I have already called customer service case# *******. The DM was made aware of this regarding a previous complaint and yet theres no resolution. As a matter of fact the employees behavior is even worse. TJ MAXX condoned this employees behavior the first time which is why she continues to display this same awful behavior. I find it completely useless speaking again with the District Manager which is why I requested to speak with someone else. 
  store location: ************ ********

   

  Business Response

  Date: 06/06/2023

  Thank you for reaching back out to us.

  We see you have had an additional conversation with our District Manager on Friday 6/2 and we are considering this matter closed.

  We appreciate you bringing this to our attention.

  Sincerely,

  *****

  TJX Customer Service

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 2 rings from ***************** store on May 13, 2023. The beads on one ring were crushed the following day, the second ring, part of the gold lifted up. Both rings were 14K gold. I tried to return both rings today only be given excuse after excuse. While I have purchased jewelry from this store many times before, I was told as long as I kept the receipt and the tags, I would be able to return any piece of jewelry. Now, the first time I tried to return the jewelry, I was told by the Manager, ****, I can't return it because the tags weren't attached . Another clerk said the items were old and not showing up in there system. I asked did the policy change with regards to returning jewelry. **** said no which means when I was told I could return jewelry just as long as I kept the **************** I was lied to. I asked for the district manager, **** gave me his name but said she didn't have a number for him and I could call and leave a message. Basically TJ Maxx is selling old jewelry. They claim they can't locate jewelry in their system that was purchased from this store 10 days ago. **** would not issue a refund and kept laughing as if this situation was funny. So I am expected to keep damaged jewelry, that did not last 5 days. I paid $259.99 for a ring that TJ Maxx does not have in their system. If the store is selling merchandise and unwilling to accept returns, then that piece of jewelry, it's descriptions should be in their inventory system 10 days after purchase and the customer should not have to bear thr expense of TJ Maxx's poor inventory record keeping. The total paid for both rings was $312.68. **** from the ** office claimed they have to check with loss prevention but loss prevention was not available. So, I don't know what will be outcome of TJ Maxx selling jewelry so old that there is no proper record keeping & unbeknownst to the customer that there they can't return the jewelry. Deceptive practices at best.

  Business Response

  Date: 05/28/2023

  Dear *******,
  Thank you for contacting TJ *********************.
  
  We are sorry to hear the store was unable to accept your return.
  
  Our T.J. Maxx jewelry return policy, which is stated at the jewelry counter, does require the item be returned within 30 days accompanied by the receipt and tags still attached to the item.
  
  We have passed your comments on to the District Manager, ****, for his review. He will be back in touch with you within ***** business hours.
  
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/23 I used a virtual gift card created in the specific dollar amount of $154.76 to complete a purchase with your company, Sierra.com. The order number is E40166410. Since opening a BBB complaint directly with your subsidiary Sierra on 5/4/23, they have yet to resolve the issue. I received an order confirmation on 5/2/23 at 3:34 pm. I checked the status on 5/4/23 and saw a series of zeros on the order summary. I then immediately contacted customer support via chat. Sadly they could not give a concise explanation as to what happened to the order and after back and forth, settled on not being able to verify my bank info. I then told them that I used a gift card and that a bank account wasnt used. I was then told I could not reinstate my order. I then asked for supervisor at which time the representative said I would get a gift card in the mail and then abruptly ended the chat. I then called your company directly. The representative researched and could not see the reason the order was canceled nor could she see the gift card or any credit in the system. She also stated that I requested that my account be closed. That was false. I made no such request. She then apologized and reactivated my account. I had no idea my account was pending closure! Once reactivated, she attempted to reorder my items, but all are now listed at a higher price. She then proceeded to help me order 3 items that still had a lower price and said that I would have a credit balance that I can only use with your store. Given the experience, I asked for a cash refund, as I had no intention of purchasing from your store again. The representative said that she could not refund me and that the remaining credit would have to remain with your store and that I must call them to place an order. I told her that they have not only cancelled my order without cause, but I am now being forced to inconveniently order alternative items I dont truly want via phone with a company I no longer trust.

  Business Response

  Date: 06/01/2023

  Good day,
  We regret any inconvenience this has caused. We're happy to place a refund back to your credit card. We have left a voice message and sent you an email. We will need to verify the gift card number you received in order to do this. Please reach out to customer service at your earliest convenience. We're happy to help!

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below

  I responded to Sierras email and informed them that I did not want a refund as a FiRST and FINAL remedy to the issue they caused.  As a remedy, I would like Sierra to honor my initial order.  I believe TJMaxx as a parent company, has the ability to adjust my order cost around currently stocked items. 
  My order was cancelled without cause and I have been deeply inconvenienced.  
  Again, please honor my initial order as requested.

  Regards,

  ***********************

   

   

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was in Marshalls to return merchandise I purchased with my Marshalls credit card. I had the receipt, and the merchandise was in the original packing. When I first purchased this 2 weeks ago, I purchased 2 of same product but different prints in the frame. When I checked out, the cashier assumed they were the same and did not scan each frame separate. When I returned the item today, the manager refused to accept the item to place back on my credit card and replied she would not because the skew scan numbers did not match. How is it that would be my issue and I am being penalized for the stores error? I do not want a gift card; I would like the original payment back on my card.The manager was hostile and rude and made it very clear she would only issue a gift card which I do not want.This is the 2nd time this manager has been rude and hostile to me, and I would like this addressed. The first time was 2 weeks ago when she ruined my check because her cashier did not know how to enter a check payment and her attitude then is the same as now. If I have been shopping at this store for 20 years, why is she the only one I can never have a good experience with? TJ Maxx and Homegoods have never given me this negative, bullying action and harassment. I am sad to have to report this, but I am not happy and would like the credit back on my card.

  Business Response

  Date: 05/20/2023

  Dear ****,
  
  Thank you for contacting Marshalls **************** regarding your experience in one of our stores.
  
  We were sorry to hear that the store was unable to accept your return. If you would kindly respond to the e-mail we sent you via Marshalls with a copy of your full receipt (top and bottom) as well as a picture of the item with the Marshalls tag, it would assist ** in following up on this matter. If you prefer, you can call our **************** Department at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  Marshalls ****************
  
  **************** Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 8, 2023, fraud charges were on my ****** card, One (1) for ***** and one (1) for ******. They issued me a new ****** card, but on Feb 16, 2023, they transferred the ***** and the ****** to my new card. They will not remove these charges now. It is May 2023 and charges are still on my card and I am forced to pay them! I have called them each month and they will not help me. I also am forced to close my TJ Max ****** card!

  Business Response

  Date: 05/14/2023

  Dear Valued Customer,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I still have heard nothing at all from the company in regards to this issue!

  
  Regards,

  ******

   

   

  Business Response

  Date: 05/20/2023

  Thank You for getting back to us,

  We see a Manager, ***, at ******************* tried to contact you regarding this issue.

  However, he was unsuccessful. If you would like to reach back to him, at the number he provided on your voicemail, he will be happy to assist you.

  You can also reach him toll free at **************.

  Sincerely,
  
  *****
  Corporate Customer Service