Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

• 

  Winners Apparel (Canada)

  45610 Luckakuck Way Chilliwack, BC V2R 1A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details On March 28, I placed an online order with TJMaxx that came to a total of $106.56 which included $9.99 for shipping. I called **************** within an hour as I forgot to include the free shipping code. I was told to call back in one hour as the orders dont show up for an hour and was told they would credit me for the shipping. I then placed a second order which came to $42.50, including shipping. When I called back when I was told, another person person told me it was too late. I asked about my second order and wanted to merge the orders or cancel and make a new order, and it had not even been an hour, and she told me the orders were in progress and this could not be done. This is ridiculous as I was told to call back which I did. I just received the first order. It is now April 9, and the second order will not be received until April 13th. I am extremely unhappy. This will be 15 days for delivery when I receive that order and about 1/ for the first one. I am asking for TJMaxx to make this right as there is no way those orders were in progress so fast. I spent $106.56 and $42.40 for total shipping costs of $20.00, and I am requesting a refund of both shipping costs for $20.00. Its so wrong.Desired Outcome/Settlement Desired Settlement: Other (requires explanation) Billing adjustment; Refund

  Business Response

  Date: 05/11/2023

  Good day

  We regret any inconvenience this has caused.  We do show 2 refunds have been processed and per confirmation via phone call both have been received. 

  If you need anything further, please reach out.  We are happy to help!  

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a ordered for a Luxury Towel Warmer I received confirmation that it was shipped out on 4/6/2023 with a scheduled delivery date per the company 4/11/2023 I checked the tracking number that was provided to me which had a scheduled delivery date of 4/10/2023. After both of those dates came to pass I contacted the business inquiring about my order and spoke with a CSR by the name of ***** who was not only rude told me bottom line I just have to wait for my order. I asked for corporate number which she provided the wrong number and not a way to be able to reference the call besides her name today is 4/14/2023 and I still have not received my item or any updated information to when I should be expecting it. I would never place another order with TJ Maxx neither do I recommend anyone else to.

  Business Response

  Date: 04/23/2023

  Thank you for contacting TJX **************** regarding your recent order.

  We regret any inconvenience caused when the order was not received. Our records show a refund was processed on 4/16/23 in the amount of $96.00 and $10.99. The refunds should reflect on your original form of payment in **** business days depending on your financial institution. 

  Sincerely,

  *****
  TJX **************** 

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to TJ Maxx ******************** which i believe should be under the selected business. The person at the register asked me if i want to be a rewards member which would qualify me for a 10% discount and 5% in the future, i said yes and had to fill out some details including my SSN, at which point I asked the employee if that is gonna hit my credit and if it is for the credit card, where he told me that no, its just to make sure no one uses the discount twice. Turns out it was for a credit card, something I was signed up for, not only without my permission but after he specifically told me that this is not what its for. Strict action should be taken against such behavior and for misleading me.

  Business Response

  Date: 04/14/2023

  Dear *****,
  
  Thank you for contacting the Better Business Bureau regarding your experience in our *********, ** store.
  
  We were disappointed to learn about your receive visit to our store. As you may be aware, the *** Rewards Credit Card is administered through ******************** Upon learning of your experience, I contacted them to address your concerns. I was pleased to hear that you were able to personally speak with *************************, our Dedicated *** Specialist. It is my understanding that your application is pending review and if you do not respond with further information the application will be declined. This decline status will not show on your credit report.
  

  Please be assured that we have also discussed your comments and concerns with *****************************, our District Manager, for her review and attention.
  

  Again, thank you for taking the time to write and for bringing this to our attention. We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ Maxx Customer Service

• Initial Complaint

  Date:04/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, I placed an online order with TJMaxx that came to a total of $106.56 which included $9.99 for shipping. I called **************** within an hour as I forgot to include the free shipping code. I was told to call back in one hour as the orders dont show up for an hour and was told they would credit me for the shipping. I then placed a second order which came to $42.50, including shipping. When I called back when I was told, another person person told me it was too late. I asked about my second order and wanted to merge the orders or cancel and make a new order, and it had not even been an hour, and she told me the orders were in progress and this could not be done. This is ridiculous as I was told to call back which I did. I just received the first order. It is now April 9, and the second order will not be received until April 13th. I am extremely unhappy. This will be 15 days for delivery when I receive that order and about 1/ for the first one. I am asking for TJMaxx to make this right as there is no way those orders were in progress so fast. I spent $106.56 and $42.40 for total shipping costs of $20.00, and I am requesting a refund of both shipping costs for $20.00. Its so wrong.

  Business Response

  Date: 04/10/2023

  Dear ****,
  
  Thank you for contacting the Better Business Bureau regarding your online orders.
  
  We regret any inconvenience this may have caused. Please know, we are not able to combine orders once they have been placed. We have refunded the shipping costs on both orders. This should appear on the original form of payment in **** business days depending on your financial institution.
  
  If you have any questions or concerns, please dont hesitate to contact TJ Maxx eCommerce **************** at ************** and select 1. Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  
  Sincerely,
  
  *****
  TJ Maxx eCommerce ****************

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund back to my HomeGoods credit card. I dont want to purchase another piece of furniture from HomeGoods cause of experience I have with current piece of furniture (living room cabinet). The current piece of furniture I have purchased from HomeGoods is started breaking apart and cracks in wood. The cabinet I purchase ( living room cabinet) from HomeGoods I put my familys pictures on. Now I do not have any cabinet to put my familys pictures on I have dont have a cabinet no more! My familys pictures I have to put on floor!! I was told I will received my refund from store manager all I need to do is bring furniture back to the store and receipt and I will received my refund back to my TJX Credit Card. I brought back to the store but the manager I spoke with was not there. I left the cabinet at the store and the another manager who was working on Saturday 4/3/2022 treated my so bad. He told me hes going to put my cabinet outside on sidewalk cause I refused to take back a broken cabinet home. I was so upset and cried all the way home of the way the other store manager dealt with me so inhuman!

  Business Response

  Date: 04/08/2023

  Dear Valued Customer,
  
  Thank you for contacting HomeGoods **************** regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. If you would kindly e-mail us back and let us know what store you were in, it would assist us in following up on this matter. If you prefer, you can call our **************** Department at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  HomeGoods ****************
  
  **************** Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************* multi clover necklace that was marked as 14k solid gold and also priced as solid gold but was actually 14k over silver. I purchased this sometime between May and early July 2022 before my vacation at the Monrovia store. I paid the price of similar 14k gold items then went on vacation. I only buy solid gold and was told and also misled by the tag. I go to TJMaxx a lot and buy only solid gold but never doubted the store. I also have been in the look out for this same piece for a gift since then. I finally found one which was marked correctly and priced correctly at $59.99 at the Glendale store. I talked to the sales associate there and asked her if they have ever sold that as gold and priced between at $129.99 or $$159.99 as I recall paying. I am 100% certain because I only buy solid gold. She mentioned she hadnt and they have only had non-solid gold 14k over silver. I freaked out and she mentioned to me to go home and check the stamp. I did rush home completely scared and disgusted that I may have been duped and misled. I brought out a magnifying glass and low and behold it wasnt 14k solid gold. I was duped and misled and overcharged. I tried looking for the receipt but no longer have it. I did call the store to explain the situation but they said they cannot go back to their records to see. This is pretty disgusting pretty much counterfeit gold. I paid the $100 plus premium for 14k gold but was misled due to the mismatched item. The store manager also said it is the distribution center that puts the price tags on, but we all know that people can switch them or out the wrong ones if they happen to fall off. I am disgusted I was duped and they cant go back into their records to allow me to return this item. I paid for a solid gold item which was actually not gold and incorrectly priced and ***** I am down now $150-$160. I would never have bought a counterfeit dupe item.

  Business Response

  Date: 04/02/2023

  Dear **********,

  Thank You for contacting ** Maxx Customer Service.

  Our policy requires that we verify that all merchandise being returned to us is merchandise that was sold in our stores. To verify merchandise we require the ** Maxx tags or original receipt.
  
  If either can be found, please respond to the email we sent you with a picture of the item and a copy of the receipt or tag and we will be happy to reimburse you for the item with a gift card.

   

  Sincerely,

  *****

  ** Maxx Customer Service

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  Here is the receipt and picture of the item the business requested.  I would like them to process a refund. **********

   

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   

   

   

  Business Response

  Date: 04/11/2023

  Dear **********,
  

  We have not received any pictures of the item or the purchase receipt from you. An email was sent to you on 4/2/23 and again on 4/11/23 asking for this information. 
  

  If you have any questions, please call us toll free at ************ and reference your case number CS7601954. Our hours of operation are Mon - Fri, 9 AM-6 PM, EST.
  
  Sincerely,
  
  *****
  TJ Maxx Customer Service 

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lamp which broke by my own carelessness. I tried to reach out to Home Sense customer service and had no luck. I am trying to get a replacement shade of glass or asking for a courtesy to return the item or a gift card to buy a new one. The retail value is $27. If you search under my email you can see that I have made many purchases. Please extend this courtesy to me.

  Business Response

  Date: 04/02/2023

  Dear ******,
  
  Thank you for contacting HomeGoods ****************.
  
  We are sorry to hear your item has broken in your home.
  
  Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Other restrictions may apply.
  Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  
  All valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.
  To help make your returns quicker and easier, please keep your receipt.
  
  Sincerely,
  
  *****
  HomeGoods ****************

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint w

  I am not satisfied with the companies - it was an automated response with their refund policy - it also depicted a message of fraud being committed by me submitting this complaint.  For $27 (FRAUD - UNACCEPTABLE) I would like a verbal call by the company versus a generic email.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  I am not satisfied with the companies - it was an automated response with their refund policy - it also depicted a message of fraud being committed by me submitting this complaint.  For $27 (FRAUD - UNACCEPTABLE) I would like a verbal call by the company versus a generic email. My cell phone number is ************
  
  Regards,

  Kilolo

   

   

  Business Response

  Date: 04/11/2023

  Dear ******,
  

  It was a pleasure speaking with you via phone on 4/10/23 regarding our return policy. As stated in our policy, merchandise that is used, worn, or in unsellable condition will not be accepted for refund, merchandise credit or exchange. 
  

  We appreciate your inquiry.
  

  Sincerely,
  
  *****
  Homesense Customer Service

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 6 years of account with auto payments and credit increased twice, I lost my purse which caused me to stop all accounts for a few days, my payments was denied { Missed payment and full card balance was paid within 4 days} so TJmax closed my credit card without any notice and are destroying my credit score. I reached out to the company within days after I made full payment to CC which cleared as I told agent. Still refused to reinstate my CC. After 6 years of no missed payments. I HAVE PROOF!! Not one missed payment.

  Business Response

  Date: 03/25/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Asolo boots from Sierra.com on December 26, 2022. They are supposed to be waterproof for 2 years and they leaked on a hike two weeks ago. I sent them everything they requested, and they are stating that since they were worn, and that I have had them for over 40 days, they will not refund my money. Please help. Item order number is:E39743598 and case number is:CS7532224. I have emails I can provide when you ask. I can't figure out how to attach them here. Thank you very much.

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a lot from HomeGoods. Spend thousands. Place $200+ orders MONTHLY online. I ordered a lion sculpture. They threw in a box NO wrapping, didn't bother to put a shred of protection on it. Came to me smashed. I called the store because often times they have the same items in the store. The girl who answered got an attitude with me, snapped at me. I was HUNG up on. She told me they had one person on the floor and I basically was not important and then was hung up on again. I am in disbelief and shock. THIS is how you treat a customer? I Want TWO lions shipped to me, wrapped and a gift card. Or I will escalate this with the media. I am in absolute anger and disbelief I was treated this way AFTER the negligence of having an expensive item thrown in a box without being wrapped KNOWING it was going to break. I am disabled, and what this has done to me is tremendous. I better get compensated

  Business Response

  Date: 03/03/2025

  We reached out to the customer via email. We sent an apology letter with a $50.00 gift card.