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Business Profile

Skin Care

Coastal Glow Skin Clinic, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pack of face masks for my skin condition that is medical. After 2 weeks I heard no update and received nothing so I reached out to the company and was told they are going to *** to check. I never heard anything back and its been almost 3 weeks I want a refund please this is ridiculous.

    Business Response

    Date: 11/19/2024

    Customers order is out for delivery as of November 19th, 2024 - Delivery was delayed due to UPS.

    Tracking number via UPS: 1ZJ69D540309864356

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on October 23rd, 2024 worth $135.38. I even bought route package protection on this product. I have emailed the business 3 times and called the phone number listed on ****** 3 times. The phone call goes straight to voicemail and no one ever answers my emails. On the shop app, it shows my package is partially delivered but has no tracking number. I am concerned that I have been scammed and I will never receive my package.

    Business Response

    Date: 11/20/2024

    Customer received (2) deliveries for the (2) items she ordered - both were delivered in/at her mailbox per **** tracking details as outlined in the screenshots and documents attached. 

    Customer Answer

    Date: 11/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* ****

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my order was originally placed on july 19. i ordered plated eye serum. i didnt use immediately, but when i did discovered it was defective. i reached out to the company on september 9, included photos. they said they would replace with an intense serum if i returned the defective item, which i did. they confirmed receipt of defective item and said they were going to ship other item on sept. 28. i have still not received product or refund, so i continued to reach out via email and instagram until someone responded and when i did get a response the person was incredibly rude, went off on me and basically said they werent dealing with it anymore and to contact manufacturer directly. this is absolutely unacceptable and unprofessional. i have ordered thousands of dollars of product from this company and this is the first time i have ran into a defective item. i was simply following up to what they promised and their treatment was cruel and monstrous. i deserve an apology and either what they promised or a refund.

    Business Response

    Date: 11/22/2024

    Customer received order for free. 

    Customer Answer

    Date: 12/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** Joodte

Coastal Glow Skin Clinic, LLC is NOT a BBB Accredited Business.

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