Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Country Nissan customer and currently have 2 leased cars with them. On March 2025, I negotiated a new lease deal for a customer I brought in with one of the employees named Jason. The lease deal was finalized and I was promised a $150 referral bonus for negotiating and bringing new business to Country Nissan. I have yet to receive this check and have called both Jason and Country Nissan and they have evaded my calls and texts. When Jason has answered, his reply is that the main office has yet to cut the check. I am looking for this amount to now be $350 for the time that I've had to wait and the trouble I've been put through.

  Business Response

  Date: 07/01/2025

  Country Nissan has not conducted any official business with the individual who filed this complaint.  He was not part of any transaction  .

  Customer Answer

  Date: 07/02/2025

  Complaint: ********
  
  
  
  I am rejecting this response because I called Country Nissan on Friday June 27 @ 9:10am and spoke to Jason and he had me speak to a person named Nate who assured me that the GM approved of the $150 check and of the referral. He confirmed that it would be mailed out that same day. I have yet to receive the check and it seems I just keep getting the run around as I have for the past 3 months. The customer who I referred is ***** ********* who leased a 2025 Nissan Rougue at the end of March 2025. 
  

  Business Response

  Date: 07/02/2025

  Check was issued and mailed.  Copy of the $150 referral check provided.

  Customer Answer

  Date: 07/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter.
  
  
  
  Sincerely,
  ********* ***

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car 6 months ago and within 2 weeks I had problems with the tire pressure sensor being on. I went to them to fix the problem. They fixed it but the problem came back on within a day or so. I went to them 5 times to fix it, and every time the problem comes back on. The last time they found that the passenger rear tire rim was broken causing leakage to the Tire pressure sensor system. After they replaced the rim the tire pressure sensor hasn't been back on, which seems to me, that was the problem all along. Then within a week the steering wheel would shake at 65+ miles/hour (which hadn't happened before). I took it to them and they told me that I don't have warranty anymore because the car is now at a 100000 miles. They told me that they would fix it for a discount price of $1560.97. I'm upset about this because I feel that I purchased a car that had problems with it from the date of purchase.

  Business Response

  Date: 04/11/2025

  Thank you for reaching out regarding the open complaint submitted by Mr. **** *******.
  Mr. ******* visited our service department with concerns about a noise and a noticeable play in the steering wheel. Upon inspection, our technicians diagnosed the issue as a damaged control arm, most likely caused by impact from a pothole or other road hazard. This type of damage is not uncommon in *********** and falls outside the scope of manufacturer defects or warranty coverage.
  Additionally, Mr. ******* had a concern regarding the TPMS (Tire Pressure Monitoring System) light, which was resolved at no cost to him during his visit.
  It is important to note that during a subsequent visit, Mr. ******* entered our showroom and began shouting and using inappropriate language toward our staff. Despite the aggressive behavior, we remained committed to providing excellent customer service. We pulled his vehicle up immediately and, as a gesture of goodwill, waived the diagnostic fee that was originally due.

  We understand that car repairs can be frustrating, and we strive to ensure every customer receives courteous and professional service. We hope this clarifies the situation, and we remain open to resolving any outstanding concerns Mr. ******* may have in a respectful manner.

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded my 3 month old Nissan that I purchased at Country Nissan. Went to Country afterwards in November to cancel *****insurance and tire insurance. Carla the owner took all my information and had me sign cancelation paperwork. She said they only process checks once a month so I would receive my refund in January. Nothing. Have been in contact with them this week and now being told I have to call Nissan. Reminded them of my conversation with the owner. Same response..

  Business Response

  Date: 02/11/2025

  The cancellation check sent out in November for Road Hazard cancellation. ************* legally has to go back to the lender, he will need to follow up with the lender. 

  Thank you

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So much to say, so little space. Horrible customer service and no communication! June 1st I put a down payment on a car, Monday June 3rd I went to pick up the car. 4 hours! I was told it would only be 2 at the most. During that 4 hour time they washed the car. Once home from work and had a chance to look the car over good I noticed some spots where the paint had peeled when they washed it that were not there when I put the deposit down ( I took pictures of the car before I left that Saturday) they knew about this and tried to put paint on those spots to cover it up, never said a word to me. I sent the sales person a message first thing the next morning and he said they would take a look when I brought it in for the inspection. I was told it was 100% a factory paint issue and they would get the claim started with Nissan. The day I picked up the car I also paid the rest of the money that I was putting down and paid the $600 for the extended 100k mile warranty I purchased from them. Since then I have been getting the run around about the paint issue and the warranty. I was given an appointment for a Saturday morning to have the body shop look at the car and take pictures, only to find out after I went there the shop isn't open on Saturdays. Messages going days or a week with no response when checking in on the warranty and paint issue. Tues 9/10/24 was sent a message a week after mine saying they were going to get the car to the shop to be fixed Wednesday and asked when I could drop it off. I let them know and asked to clarify if it was 9/11/24 and what exactly was being fixed with the paint. He said it should only take a couple days and next wed(9/18/24) and they were fixing it correctly. Another message sent to try to iron out details and again on 9/16 and 9/17, no response. Called and transferred to body shop, spoke with a person who emailed to see if there is an approval. He got no response. Needless to say another false appt and still no warranty paperwork!

  Customer Answer

  Date: 09/18/2024

  The car is a 2021 Nissan Altima SV, approx  32,700 miles at time of purchase. Monetary compensation I understand I cannot ask for. In regards to the warranty, I would still like them to either produce all the paperwork for and associated with the warranty (7yr/100,000mile) (certification of the car/and all warranty paperwork) or a refund of the $600 that I paid for it on the day I picked up the car. And i would like the paint issue fixed correctly and acceptable to me ( matching paint from new to old if spot painting so it does not look like the car has polka dots) or the car completely repainted so this is not an issue in the future, whether that be approved through the Nissan claim or covered by Country Nissan. 

  Business Response

  Date: 10/02/2024

  We will be in touch with the customer today. We are waiting for a loaner to become available to be able to schedule their appointment since the customer stated they need a loaner. 

  Customer Answer

  Date: 10/05/2024

  Complaint: ********
  
  I am rejecting this response because:

  I have not heard anything from the business! I gave them 2 full days!!! No email or phone calls. Last response to from the business was on 9/10/24. Prior to this complaint. I have sent 3 emails since the last communication from them..again no response! If they don't have a loaner they could have communicated that and not tried to make a false appointment (for the second time) and lie to just appease me like they did with this response. Plus there was no response in regard to the warranty issue either! 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/15/2024

  ***** ****** has been in touch with the customer. We took care of the paint claim and the customer stated being satisfied. We apologize for the delay in getting this handled, we were waiting for the claim to be approved. Thank you

  Customer Answer

  Date: 11/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck on July 5 2024 and at the time of purchase was told it would only take a day for the registration to go through as I live out of state. After a day went by I texted the sales consultant I was working with and he said there's delays. Three weeks went by of being told there's delays and I was given the reason that the title was not in the previous owners name. I was then told that someone would bring a dealer plate to me so I can legally drive the vehicle. Over a week went by and two promised dates coming and going no one ever appeared with a plate. I have been driving it unregistered for four weeks now as I have no other means of transportation.

  Business Response

  Date: 08/14/2024

  Customer is resolved. Thank you and we apologize for any inconvenience

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $35 for a MA state inspection. That was never performed. Over the last 6+ weeks I have made several attempts to get the money back. I am told ok but they have not refunded me the $35

  Business Response

  Date: 07/12/2024

  We apologize for any inconvenience, we were part of a national DMS shut down which prohibits us from processing refunds. Our system is back up and the customers check will go out today. We apologize again!

  Business Response

  Date: 07/12/2024

  It was verified that the check to the customer was put in the mail on 7/5/2024, if it is not received in the next couple days, please contact the dealership and we will be happy to void the check and cut a new one. We would also like to make sure the customer knows they have the option to pick up the check instead of having us mail it.

  Thank you, 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since to agreeing to the terms of the trade-in and sales of the newer vehicle the contact has only been in one direction and then was by me. I have virtually have not heard from Country Nissan, after many emails, phone calls and other modes of contact Country Nissan would randomly contact me over the two weeks. I had to raise (and ask) the question about delivery schedule, body shop appointment, the issue of only being given one FOB and no keys. I still do not have an answer about the additional FOB and keys nor about the body shop appointment. It is extremely frustrating that Country Nissan has this lack of professionalism and is not being the driving force to to treat, contact and resolve these issues and concerns as a respected customer and person. It seems as if once I signed the paperwork to except the deal I was considered unimportant and they had the sale and it was time to move on to the next sale. I am happy with the new vehicle and glad I purchased it just not from Country Nissan.

  Business Response

  Date: 07/10/2024

  We have been in communication with the customer and the issue is resolved. 

  Thank you

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21888873
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/11/2024

  Two of the three issues have been resolved but still waiting on the third (keys). They said that the keys would be available when I picked up the truck from the auto body work. When I picked up the truck they said that the keys had been sent in the mail - I have not seen them. As in the past the dealings with Country Nissan has been painfully frustrating and practically non existent from their end, as witness from their lack of response to the BBB. Hopefully all these issues will be resolved soon but Country Nissan continues to be very unprofessional and a poor customer service company. The reviews on their website are all favorable but I can not believe that I am the only one that is or will be extremely happy after the dealings with Country Nissan is over and never to deal with them again.

  Business Response

  Date: 07/12/2024

  the customer picked up his vehicle yesterday and his other key. Customer stated he is satisfied. We apologize for any inconveniences. 

  Thank you 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21888873
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/15/2024

  I, the customer have not picked up everything (keys) and did not say that I was ok with everything. When all the continuing and lingering issues have been resolved (all three issues were/are very simple and could have easily been resolved before the vehicle was delivered) then I will be ok with everything. This has gone on way too long and continue to get the run-around. This is one customer that we be so happy when all issues are resolved and I can put Country Nissan forever behind me.

  Business Response

  Date: 07/24/2024

  The customer emailed us that they were satisfied and have everything that they are owed. We apologize for any inconvenience. 

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024, I entered into a Purchase Agreement with Country Nissan in ******, ** for the purchase of a 2022 Nissan Murano. As part of the purchase, I traded my vehicle and provided a check for the remaining balance of the purchase price for the vehicle. They handed me a thumb drive the day I completed the transaction (4/15/24) but my transaction documents were not on the thumb drive. I have since been requesting my transaction documents to no avail. I paid $600+ mandatory document processing fee as part of the transaction. It took Nissan 4 days to get the necessary paperwork to my insurance company in order for my car to be registered. In the meantime, I could not legally drive the car. I had to beg them for a copy of my Purchase Agreement that was supposed to be on the thumb drive. I was on my way out to the dealership (approximately an hour away from my house) when I kept calling and finally someone picked up and sent me just the P&S Agreement via email. My last attempt at receiving a copy of my transaction documents was last evening (4/29) when I spoke with the Sales Manager ******. He promised I would receive the documents within the hour at 4:30 p.m. I sent an email to him last night at 7:00 p.m. asking for the documents again. It is now April 30, 2024 and I still do not have my transaction documents. The treatment I received after they obtained the money from me was to kick me to the curb. They treat you like a friend while they are trying to make the deal. As soon as you make the purchase, customer service is out the window.

  Business Response

  Date: 04/30/2024

  The customer has her paperwork in hand and was refunded the fee she referenced. We apologize for the inconvenience and used this as a coaching moment to better train our staff. We appreciate the customer bringing this to our attention. 

   

  Customer Answer

  Date: 05/03/2024

  I have not received the refund.  I have been told to pick up a check on Tuesday of next week which is AFTER my response is due to BBB.   I have explained this to ***** (the sales manager) and asked that I be provided the check before Tuesday.  He said he would try to speed the process up.  After that I asked if he could mail the check to me (I cannot drive the hour out to Nissan on Tuesday of next week).  He has not responded to my email asking for the check to be mailed to me and he has not advised whether or not he has been able to speed the process up.  When they said I had received my documents - I had not.  I had to have them dig further in order to obtain a copy of my 7 year - 100,000 mile warranty.  At this point, I do not have my refund and ***** has not confirmed that he will mail the check to me.  He has not even bothered to respond to my email.  I also do not know how much they intend on refunding me.  I believe I paid $695 as a document processing fee.

  Customer Answer

  Date: 05/06/2024

   
  Complaint: ********
  
  I am rejecting this response because: I have NOT received the refund Nissan purports to have already given me. I have attempted to resolve this with ***** the sales manager at Nissan on April 30th and May 2nd last week after seeing their response. *****'s only response is he would try to speed things up, but he has not responded as to whether or not he would mail the check to me.  See attached email.  I told him my response was due before he wanted to "give" me a check.  At the time Nissan responded, they indicated they had provided me with all of my documents.  That was not the case.  I had to again ask for my 7 year/100,000 mile warranty document. 

  At this point final resolution would be for Nissan to respond with an indication that they will be mailing me a check in the amount of $695 for refund my document processing fees. Their response did not state an amount and I have advised them that I cannot (and I should not have to) drive an hour out to ******, ** to pick up a check.  Alternatively, they can ***** me or direct deposit the amount into my account. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/06/2024

  ***** had emailed the customer confirming the address, they have not replied. If they would prefer to pick up the check, please ask them to coordinate with *****. 

  Customer Answer

  Date: 05/07/2024

   
  Complaint: ********
  
  I am rejecting this response because:  I rejected the initial response (on 5/6) because I had not received the refund Nissan reported I had received and the sales manager, *****, refused to answer whether or not he would mail it to me. 

  Now they are making up another lie reporting that I did not respond when ***** tried to confirm my address.  This is a total fabrication on their part/laughable and insulting when it was ***** who did not respond to me (the customer) when I asked him to confirm he would send me the check and I provided him with my address when I asked him to mail me the check.  He never sent me an email asking to confirm my address.  After seeing their outrageous response, I doubled checked my emails (including spam) to make sure I didn't miss an email from him asking to confirm my address.

  After I rejected their response on 5/6/24, later that afternoon I finally received a response from ***** to MY MULTIPLE emails to him whereine he finally indicated they were sending me the check.  He then responded to a my follow up email asking for the amount of the check.  I have attached my email correspondence with *****.  If I had an employee working for me that treated customers the way this guy has, I know what I would do with him.

  After I receive the check, I will consider this matter closed; however, I will never recommend their establishment as a dealership.  

  Sincerely,

  *********************

  Business Response

  Date: 05/09/2024

  BBB spoke directly with the business on 5/7, they stated a check would be hand delivered to the consumers home same day. 

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22nd I went to Country Nissan to look at/sign for a 2021 ****** *****. I filled out the insurance paperwork with the salesperson and waited to meet the business manager. I signed paperwork and was told the car would be delivered the following week. When the car was delivered it had dealer plates on it and was not inspected. I was told that was because there was an issue with the title and they were working on it. On January 1st I signed the loan paperwork. It was not until January 25th that the title came in. It's my understanding that ************* title law requires all motor vehicles to be titled within 10 days of purchase. That was January 1st. I have been driving the vehicle on dealer plates since then. I have never had a car dealership not have a title ready within the legal time frame. It has been nothing but excuses from the auto dealership. The paperwork I signed on January 1st stated that my first payment was due January 28th, however, I have emails from the sales folks stating due to the issue that would be bumped back. Yet, today when the title is finally ready, they have no new paperwork for me to sign? I want new paperwork with a correct first payment date. I will never do business with this car dealership again. I was told the owner just fired a bunch of people including the sales manager that handled my loan plus my original salesperson.

  Business Response

  Date: 02/07/2024

  The owner spoke with **** and resolved the issue. They have been in contact and we are working to ensure the customer is satisfied.

  Thank you

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 12/13/23 I went to look at cars at Country Nissan. That evening and the next day I received text messages and phone calls asking if I was going to purchase the 2022 Nissan ****** that I test drove. I told them I was interested in that car, yes, but havent made up my mind. They said that other people were interested as well so they needed to know. When I test drive the car I told the salesperson that it vibrated and he assured me that it was the lane assist. I also pointed out that the lights for the washer fluid and oil were on and he said that they just forgot to reset them. He reassured me again that the car was serviced and ready to be sold. I went ahead and financed the car putting 4k as down payment. I told him the lights were still on so he had me come back to reset them. I decided to. Heck the oil myself and when I did it was very dirty. I took the dirty napkin back and showed it to the assistant mgr of service and she agreed that it was dirty and needed change. Then the manager of service came to me and apologized and admitted the car was not serviced so that it could be sold. He then said it will be and I waited a couple of hours. Seems all they did was the oil change and the washer fluid. I brought the car back on 12/29/23 after driving it for 2 weeks and the vibrating still going on. I drove the service manager in the car to show him the vibrating and he said he didnt think he could fix it. They then tell me the car is adjusting to my driving which that makes no sense to me. The car still vibrates, the high beams work randomly, the driver seat motor is loud, the breaks make a whirring noise if I break hard. I took the car back and told them I was not comfortable buying this car with these issues and asked for my options. Chris, the GM didnt want to give me options and tells me to hang on to the car and have his professional Nissan guy, Kyle, take a look. I am bringing the car back 1/3/23 around 2.

  Customer Answer

  Date: 01/19/2024

  I brought the car back week of the 8th and they had it for 2 days.  They now changed the rotors and brakes and had a rim sent out for repair and the vibrating continues.  The acting GM (Chris resigned) said he would have Chris M***********, the service manager reach out to me and am waiting on that as of 1/19/24.  Frank is the acting GM.

  Business Response

  Date: 02/07/2024

  Chris M***********, our service manager, is working directly with ********************** on resolving the concerns he has for his vehicle. He has an appointment to visit our service department tomorrow on 2/7/2024. 

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  They have tried to fix the vibrating and to a certain extent they have.  It does it very little now but I am tired of driving the car to them.  I will contact Country Nissan if the vibrating gets worse.
  
  Sincerely,
  
  *********************************