Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th we visited Country Nissan in ****** to look for a car. After looking at several cars, we liked the ***** ******** ******* because it had stitching on the interior. We weren't sure about the color of the vehicle being all black (everything black). We told them we needed to sleep on it to make a decision. They wanted a $500.00 deposit to hold the car until we made up our mind. We put a $500.00 deposit down on our Debit Card with the understanding we would get a refund if we decided against the purchase. We were also told that the vehicle came with a 6-year 100,000-mile warranty and then Joel changed it to a 7-year 100,000-mile warranty and that it only came in that color. All lies! I went on the internet and saw the ******** ******* came in other colors and that ***** Nissan in ******** had the car in a Pearl White/black. We called ***** that night and heard he had one left and went around 8:30 PM or so and drove through the lot at ***** Nissan in ********. We had an ahha moment when we saw the car we loved, the ******** ******* in Pearl White/Black. At 11:11 PM on the 30th, I answered an email from Frank M*********** from Country Nissan and told them that we decided against purchasing the car and wanted our refund back as soon as possible. We heard by email from our sales rep Joel G*********** the very next day, Joel G***************, Dec 1, 10:30?AM Ok you're deposit will be refunded, is there possibly anything I can do from my end to earn you're business today. Requested Vehicle Information for 2023 Nissan. I emailed Joel back and told him why we decided against the purchase from Country. My wife ******* and I made several calls back to Country Nissan never to get a true or for that matter any response other than our check is in the mail. That was some 2-3 weeks ago. I have all the emails I spoke about. We're tired of calling, tired of waiting and I will be calling the ****************************** today. I will also be making a complaint to the ** Attorney General today as well. Please, we are both 69 years old, don't have a lot of money and request help in getting our money back.

  Business Response

  Date: 02/06/2024

  He was refunded to his credit card on 1/5/24. We only process credit card refunds once a month or occasionally two times a month. His was processed shortly after his request. If he is not seeing it on his statement, please let me know and I can get him proof of the refund from our end.

  Customer Answer

  Date: 02/06/2024

  Yes we did recieve the refund. We were told several times that the refund was in the mail. This dealership is full of lies. That $500 was not there money, they had no right keeping it as long as they did. I would like this to be posted.

• Initial Complaint

  Date:11/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Country Nissan after calling them about an advertisement on the radio, tv, and website about matching up to 3000 of a down payment towards a new or used car. I said I was willing to put 4000 of my own money down and have them match up to 3000 as advertised. There was no asterisk or full terms listed anywhere. When you click on the link it just shows you inventory. When I get there look at the car and sit down to look at financing the number was no where close to what I had calculated on the calculator. I asked them about this and they stated to me that its up to 3,000 and this car did not qualify for it. It mentioned nothing on there website and if its new or used I imagine very little under a large price will qualify. Its deceptive to not honor there deal especially because the tv commercial says we will match up to 3,000 you put 3,000 down we will give you 3,000 towards your new car. On other specials there is fine print to read and states extra fees or what does or doesnt qualify. This advertisement does not have any fine print and gives no information on which vehicles if any qualify towards the complete down payment match. Because it is the same company that owns ******* and Nissan they agreed on the phone to honor the same discount and even mentioned inside the store that there is such offer. I have attached the commercial that states any vehicle qualifies and the website. I did not buy the car because of not matching the down payment per their advertisement I was not comfortable with the monthly payment.

  Customer Answer

  Date: 11/21/2023

  I did not purchase the vehicle because they would not match any amount of my down payment. For desired outcome I clicked store credit because it seemed like the best option if they were to match my down payment I would purchase the vehicle.

  Business Response

  Date: 11/27/2023

  The customer has been refunded and the complaint has been resolved between Country Nissan and the customer. 

  Thank you. 

  Business Response

  Date: 11/27/2023

  We responded to this complaint with the information for another file. I apologize. 

  We have tried to contact this customer numerous times and have been unable to get in touch. Please reach out to Chris, the General Manager at Country Nissan so we can help resolve the issue. 

   

  Thank you, 

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Country Nissan last summer, i told them there was somthing wrong. I have email proof. They kept ignoring me. I brought it up everytime i went in untill i got sick of being ignored. Then my fuel pump went out and cost me ******. The fuel pump was so corroded and rusted. If they would of looked at it when i brought it to their attention it wouldnt of happened. It cost me and my wife a day of work with out a car. Then they admitted it was their fault but wouldnt cover the bill. Instead they tried to say my car was gunna keep falling apart and wanted to sell me another one. It was worst experience of my life.

  Customer Answer

  Date: 08/11/2022

  I made a promise to pay that money down and i kept that promise. They made a promise to me with that vehicle and they did not keep that promise. So why should i have to keep mine? They caused my wife to miss a day of work and myself. All of which could of been avoided if they didn't ignore me. So i would like my down payment back. If that is not possible i understand. 

  Business Response

  Date: 08/24/2022

  We apologize for any inconvenience. We have resolved this by refunding the customer and also provided in a maintenance plan for any inconvenience. This should be resolved. Thank you for bringing the matter to our attention.

   

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************