Business Profile

Clothing

Talbots

Headquarters

Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

98 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding order #*********, when I made the purchase from the Talbots website, the item I purchased was not listed as Final Sale. However in checking my completed order, Talbots now shows the item as Final Sale, and is telling me via an email I just received that I wont be able to return this item despite being told yesterday by customer service that I could. This is a deceptive and dishonest business practice. I only ask that I be permitted a return with a full credit to my card.
Business Response
Date: 05/31/2025
An email was sent to this customer today with a response to her most recent email:
I apologize for any confusion on your order. The Final Sale notice appears once you select a size and add it to your shopping bag. We want you to be happy with any purchase you make and we are happy to help make an exception for a return. I have noted the order and your profile to accept the return of the jackets on this order. Please give us a call at our **************** line : ************ and we will be able to send you a return label to your email.
Once again I do apologize for the confusion on this order and the website. We are truly sorry to hear you did not receive our very best in customer service and we regret the disappointment you felt. Please accept our sincerest apologies for the inconvenience and we look forward to serving you better in the future.
Initial Complaint
Date:05/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 4/16/25-Order No. WFV68254, Having not received the order I contacted them with the information they gave me below. I sent them an email and never heard back. Need Assistance? Talk to us. We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at ********************* This email was sent by ?onlineclearancestore?
Business Response
Date: 05/20/2025
The provided order number is not a Talbots order number format that is used by our company. Unfortunately it appears the customer may have placed an order with a fraudulent website. Regrettably, we have been made aware of fraudulent advertising activities appearing on ******** and Instagram. In recent instances, deceptive pop-up websites and advertisements claiming unreal discounts, such as 90% off Outlet Prices have emerged. These sites mimic the appearance of ************************. Our legal team is following up on all reports to shut down these misleading platforms. For this customer we would suggest you to reach out to your financial institution to dispute the charge.

To ensure the safety of your sensitive information, please shop directly on our website at ******************************************;
If you are unsure about an advertisement seen online, please feel free to reach out to us by phone ***************), chat, or email.
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase online from Talbots Outlet Store on 4/16/2025. The ad was on ********. I received an email confirmation for Order # DFP7739 in the amount of $51.57 from onlineclearancestore. When I had not received my merchandise and the website was turned off, I emailed the listed contact; ******************** I have not gotten a response. At this point, I would like a full refund. It feels as though this is not a legitimate website ?
Business Response
Date: 05/01/2025
I am so sorry to disappoint but we are unable to assist you. You did not place an order through Talbots. Contact your credit card company and report the charge as fraudulent and dispute the charge. I would request a new account number as well for your protection.
Our fraud team works diligently to shut down these websites, but they disappear quickly. Always go directly to **************************** to make a purchase even when you see an ad on ********. Use that same approach when purchasing anything from a ******** ad - go to the official website instead of clicking the ad link.
***** *******

Customer Answer
Date: 05/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** ******
Initial Complaint
Date:04/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 22, 2025 my wife assisted my disabled mother to place a Talbots order for 7 items at about $800 via the website. On April 23 my wife received an email from Talbots stating sorry but all 7 items were out of stock. I called Talbots customer service and talked to a very unhelpful representative. I asked her what happened with this order and she said all of the items were in stock. I told her that we wanted all seven items and she wanted me to give her each individual item number. I said just order all seven items that you are looking at on your screen. I asked for a supervisor numerous times but no one was available according to her. I confirmed both the shipping and billing address and she made me spell them over three times. I had to spell my wife's name to he even though she was looking at all the information on the screen. Terrible customer service from ******************** on an order issue that was there mistake. This is a Talbots' issue and I don't see how they stay in business. I want this issue raised to executive management and not to be covered up by **. This issue has wasted hours of our time and Talbots is doesn't care about our inconvenience.
Business Response
Date: 04/25/2025
We apologize for the difficulty in resolving your issue when you spoke with customer service,unfortunately at the time the order was placed we were unable to verify payment information linked to the card that was used. Due to the order being cancelled,the method of payment was never charged and no funds redeemed. In checking the customer profile, it does appear an order placed through the store was able to be processed.
Initial Complaint
Date:04/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive shopped Talbots for years with no problems until 2024 *************. I would advise you not to use Talbot Credit Card if you value your credit score. Due to the paperless policy I called what I thought was Talbots in November 2024 to pay my bill. They were so rude I was not able to get help with my statement so I could pay the bill. Waited a couple days and tried again. They took my payment in full & waived late because it was due to not offering costumer service. I went to the local store, explained this to the manager who help me zero out my account which had a $16.40 credit and I asked that my account be closed. Four months later - February 23, 2025 my credit monitoring sent an alert that i had a delinquent account. January 6th Comenity put $5.54 interest on my account, February they added $22.62 interest and on February 23 they reported $28 to ************* causing my credit to go from 822 to 674 - a 148 point drop. Long story short they waived their so called interest charges on my paid account and still refuse to correct my credit standing and there is no Talbots customer service, all their numbers go to the worthless bank. Ive reported to our Attorney General but Comenity stands firm they will not correct the error. ******.
Business Response
Date: 04/18/2025
Talbots Credit Card is owned and serviced by *************. This complaint involves the customer's credit card so should be filed against ************* and not Talbots. We will, however, forward the concern on the customer's behalf. We will follow up with Ms. ******* when we receive a response. We apologize for any inconvenience involved.
Initial Complaint
Date:04/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online back in February. I received a notice from the *********** that it was delivered. When I went to my PO Box, they were unable to locate the package. I went back a couple more times thinking the package would show up. I also made several attempts with the **************** team at ******************** about not receiving the package, and that it was lost. I received an email from customer service stating they will credit my account. It has been more than a month, and I have not received a credit. I also received an email from the *********** stating the package was being returned to the sender because it was never picked up. I only want a credit of $284 back to my account, and ******************** has failed to provide the level of service.
Business Response
Date: 04/05/2025
Please confirm with customer the order number, billing name and billing address. The billing name and address on order 241202IE20072 does not match the contact name and address Ms. ******** provided. Due to privacy regulations, we can only share credit card information with the card owner. Thank you.
Customer Answer
Date: 04/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ********
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** ordered is still being sold online for higher price than I had ordered, and Talbots claims it was sold out.I ordered a green size small coat from Talbots on Feb. 13th at 70 percent it was to be ***** dollars when the coat did not come, I contacted them via phone and was given another date. Still no coat and in the meantime that coat was online at a higher price and still available in my size.I contacted them again upset and they gave me a March 20th date and then I got a notice the coat was sold out and my thought was they did not want to give this coat to me at the 70 percent off as advertised. This morning, I went online and again this coat is available in size small at a higher price.Just the day before yesterday they said it was sold out. In the midst of all this there is a outlet store in ******* crossing for Talbots and this same coat was being sold for ***** unfortunately not in my size. So that is why I ordered it online . I am very upset because they did not fullfill my oder at the price that had been given when i ordered the coat and basically did not tell the truth about the coat still being available.
Business Response
Date: 03/18/2025
Thank you for bringing this issue to our attention and we apologize for Ms. ********* disappointment. Upon review of the order 250213IE29752, it placed on February 13th and appears that the Boucle Mockneck Coat was only available in store locations for fulfillment. The order did pass through several stores for fulfillment before it was finally canceled since no store at that time could fulfill it. While we strive to keep our inventory counts current, inventory among stores can change due to store purchases and other orders being fulfilled. Although we are not able to confirm the reason, we were in the process of transferring inventory among stores so that could be a contributing factor. Since the item is still available in the desired color and size we will be happy to honor the original $75.00 pricing. A notation will be added on Ms. ********* customer profile that we will honor the price. She may call ************** and place the order with special pricing or she may pay today's price and then either call, email or chat for the difference to be credited to her.
Customer Answer
Date: 03/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

This morning again the coat was online in size small for sale. I have taken pictures to prove this
iThey supposedly ordered another one for me but I have yet to receive it or heard anything,
This is terrible customer service service and I am very upset and want to report it to the Attorney general for the state of ************

Regards,

***** LaSella

Business Response
Date: 03/28/2025
Our apologies once again to Ms. ************** We certainly understand her frustration with the fulfillment of this order. The Boucle coat in the selected size no longer appears on our website, however we were successful in contacting a store directly and have shipped the coat at our expense from our ********************** store to Ms. ************** The unfilled order 250318TD00834 has been canceled. Thank you.
Customer Answer
Date: 04/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** *******
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 24, 2024, I purchased a $300 Talbots e-gift card for my mother as a Christmas gift. In early February 2025, she attempted to use the gift card at our local Talbots store but the gift card did not work. The store manager advised her to try using it ********* mother successfully made an online purchase for $76.05 on February 15, 2025. However, when she returned to the store during the last week of February, she was again unable to use the gift card. Subsequently, on February 26, 2025, she attempted another online purchase and received the message, "The card number has been reserved (gift card has been authorized already)."I immediately contacted Talbots customer service. The initial representative stated a merchandise credit had been issued and to check my email, but I received no such email. Upon a second call, I spoke with *******, who confirmed that no merchandise credit was visible in the system. After consulting with his manager, he explained the gift card likely experienced a "glitch" during my mother's in-store visit and stated it would take several days to "unlock" the card.I request the immediate resolution of this issue with the issuance of a new gift card with the full remaining balance or a refund.
Business Response
Date: 03/06/2025
Our apologies to Mr. ***** for the difficulties experienced while attempting to redeem the E-gift card. We were experiencing an issue with the balance of E-gift cards transferring to the recipient's profile. That issue has since been resolved. The balance which should have been added to the recipient, Ms. ********** profile as a digital merchandise credit was $223.95. We have added that amount plus a token credit for our mistake to total $250.00. The $250.00 credit can be redeemed online, in the store or by calling our catalog department. Again, we are so very sorry for the bad experience.
Customer Answer
Date: 03/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******** *****
Initial Complaint
Date:02/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Isle Fronds tote bag in order #******IE67442 on April 28, 2024. I have used the bag a total of three times (I rotate my totes often). It was $97.30. I am a good customer and often purchase items for myself and my mother. I have never asked for a return like this from them, and customer service's only answer was that you had 60 days. I find Talbots' inability to stand by the quality of its products misleading in terms of its own statements regarding the value of its products. I had a pair of boots from Talbots that fell apart after a few wears, but I let it go, as I had worn them. But shoes and a purse are entirely different things, and I expect Talbots' quality to withstand more than three uses. Their **************** had no intention of helping me, and that is also misleading. They present themselves as customer-forward, but my experience tells me they are no longer that type of store. My request is simple - I want my money back. I'll happily send this useless item back to them.
Business Response
Date: 02/16/2025
I apologize for the experience you have had with a defective bag.
I processed the return credit for the bag. The price paid was $84.41 so a return credit of $84.41 has been processed to your credit card ending in # ****. You should see it post to your card in the next 3-14 days.
There is no need to return the bag. We do not want to inconvenience you in any way.
Thank you for being a loyal Talbots customer. I hope you will give us another opportunity to provide better customer service.
***** *******
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Talbots charge card customer since 2002 & have always paid my ******************** credit card invoice in full. I paid by ************ check #**** my full balance (Talbots November, 2024 statement) of $360.23. When I received the next Talbots statement, I was shocked there was no reference to that payment; instead I was credited only $104.50. After three unhelpful calls to their so-called customer service number, I wrote letters including my personal ************ statement showing that Talbots bank (ComenityBank in ****) did in fact cash my check on 12/26/24. I have spent at least 10hours attempting to obtain proper credit for my payment and have received only 3 'form letters'. The last one stated I must have a copy of my cancelled check. My bank verified that Talbots "digitized" my check which means there is no actual cancelled check! Shouldn't my bank statement plus documents from Trustco uploaded in the attachment be adequate? Meanwhile, I am being charged interest monthly for an alleged underpayment of my bill!
Business Response
Date: 02/13/2025
The Talbots credit card is issued and managed by *************/***************. We have no way to research or resolve the complaint. I will send the information to the escalation team at *************** for research and follow up with Ms. ******* but for the fastest resolution I suggest Ms. ******* file a BBB complaint against them.
Customer Answer
Date: 02/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.I have contacted the bank used by Talbots sending several documents showing that Comenity Bank/Talbots cashed my check in full response. Yet I have received only form letters continuing to state I did not pay the amount in question with no explanation as to why my bank statement and related documents are insufficient proof of full payment. Please provide a specific individual/department whom I may contact for a full explanation as to why my bank's documents are insufficient to show I made full payment of the amount in question.

FAQ
w
Regards,
*****

Business Response
Date: 02/16/2025
The information provided was sent to the escalation team at ***************/Comenity Bank. They will follow up with you. We do not have access to their systems to determine what is needed by them to trace the payment.
In this situation they usually need the electronic transmittal form if the check was submitted electronically or the front and back copy of the cancelled check if the payment was mailed but they will let you know what they need to be able to trace the payment.

Customer Answer
Date: 02/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

Talbots chooses what company or bank to use as their billing party. Therefore, Talbots needs to take responsibility for Comenity's review of customer responses to Comenity's billing mistakes with specific references to the documents and explanations a customer has provided. A form letter stating Comenity disagrees with no reference to the specific supportive documents I have provided is inadequate. To date, ************* has not responded to me with an explanation that references the actual proof of payment I have provided.

Regards,
*****

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