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Business Profile

Optical Equipment

Hilco Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from hilco that was not ordered. They apologized for their mistake and sent me a *** return label. I returned the item immediately. The next month I was billed $57.50 for said item. I called their office and explained the situation. Again they said sorry and dont worry its taken care of. This was 12/6/23. Since then, i have gotten a monthly invoice billing me this amount. I have called multiple times. Talked to specialist, manger, and billing department. On my last call, i was told that they have NO file on me pertaining to this return, and that my account manager is no longer there. All i want is for them to credit my account and send me a statement of $0 balance.

    Customer Answer

    Date: 03/17/2024

    I have not heard from the business in response to my complaint.

    please try Hilco Vision again 

    Thank you

    Business Response

    Date: 03/21/2024

    We are sorry for any inconveniences and troubles you have experienced. A credit in the amount of $57.50 has been placed on your account as of today. If you find if this matter is not resolved, please contact us at *************************************************************************** will see that the matter gets addressed ASAP.

    Customer Answer

    Date: 03/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/9/2022 i ordered 2 pr ************************* sunglasses from HILCO Vision, see credit card purchase attached, which have a one year warranty. ******* of 2023, I called ,explained, and received the refund approval for $152.68, since the lenses fell out of both pair; I then returned them using the packing slip and shipping label provided; see email dated April 11, 2023 attached. See also Proof of Delivery on April 18, 2023 using the tracking provided by **** Since that time, i have called 4 times, receiving promises of the supervisor's follow up; i have never heard back from HILCO once from those, and have not received my refund as of 7-9-2023. Note: I separately purchased [by a new credit card transaction on 4-9-2023] two additonal pairs that are just fine to date.

    Customer Answer

    Date: 07/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

Hilco Vision is NOT a BBB Accredited Business.

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