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Business Profile

Graphic Designer

Exonaute LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Look at trustpilot for real reviews from actual customers. 99% tell a story very similar to the one I'm going to tell you here. This company is a fraud.BUYER BEWARE - THEY ARE CROOKS. They sent me a band that would not latch and actually had scratches on the latch mechanism telling me that this was returned from somebody else who had the same issues. It is poorly machined and guaranteed to fall off your wrist just normal every day where. When that happens, you're gonna lose your $900 watch and your $300 watchband and of course they won't take responsibility for any of it.I've been waiting 4 weeks for a response. Nothing. They take your

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25th I purchased a $242.50 watch band from exonaute.com. I received the watch band 2 week later. The watch band was faulty and the clasp mechanism would not shut, rendering the band useless. I contacted their support email, The replied, provided a **** Return label, and informed me to ship back watchband. The said the would inspect it, and either send replacement or refund. It was Returned **** with tracking proof of return. Once this was confirmed by trackin no#, I waited a few days in hopes of hearing of my replacement/return status. They did nto answer me back. I wait few more days, and sent another email inquiry, still no reply. I email the same contact email multiple times for 2 weeks with no reply. So at this point I had to question if they woudl ever refund my money or give me. replace on my tranaction. finally I called my credit card company, and they credited back my money. So. my complaint is that I gave them back thier item, and they did not honor my return, nor try to giive me back my money for faulty item. they never once replied to my emails, and Ironically still send me spam ads. I tried to post my reivew of bad tranaction, and they are hiding that too, Not sure what can be done, but this is bad business practice on their part, would liek to know what happened. sad part is all Ireally wanted was my replacement watchband as it was a nice item.

    Customer Answer

    Date: 07/23/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a watch band and case for $285 plus shipping, order #**** on 13 May 24. Received it on or about 2 Jun 24 and noticed immediately the band clasp did not work. I contacted the company who eventually got back to me and sent me a return address label and said they would send a working band. I sent it back on 13 Jun and they received it on 17 Jun. *** **********************. I have contacted them via email (15+ times, ********* instagram message and their company website. They have blocked me on social media and refuse to acknowledge my communication. I have initiated a complaint through my cc company but they state the business refuses to get involved and it may take another month.

    Customer Answer

    Date: 07/19/2024

    I have not heard from the business in response to my complaint.

     

    they have ignored and blocked me 

Exonaute LLC is NOT a BBB Accredited Business.

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