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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,235 total complaints in the last 3 years.
    • 379 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my 1st delivery order with BS on 11/1/24;order was placed up by delivery driver and I never received my order; suspect theft. Want a full refund of the order to include redeemed rewards, delivery service + tip (that was automatically added), full amount of undelivered items. Cannot speak to US operator nor can I be provided with US based corporate HQ tel number (number indicated is a call center outside the **) that escalates my request. Operators have no control over the outcome.

      Business Response

      Date: 11/11/2024

      Please see attached. 

      We will contact the member to confirm the refund. 

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 1 year memberships with BJ's Wholesale club back on November 11/2023, under promo where I paid $20 for yearly membership and in addition I supposed to receive a $20 reward for future use after spending $69 within first 30 days of *************, on November ******* I purchased an office chair for $69.99 but never received a $20 reward, I contacted BJ's Wholesale customer service several times but it never resolved my ******** up till know I am still haven't received a promised $20 reward, I believe it's bait and switch tactics from BJ's Wholesale which is illegal in the state of *******

      Business Response

      Date: 11/06/2024

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on line for a ** 77 inch TV was to be delivered with in 3 to 5 days as of today should have been delivered. Called the customer service and they have no idea where the TV is they have already charged my credit card. On these phone calls I aske them to just cancel the order they refused to cancel my order. The order was placed on October 29 th what I want is to cancel the order and refund my credit card. I also sent a email to corporate and no answer.

      Business Response

      Date: 11/05/2024

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 11/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      'App and website saved payment methods not working and cannot even add another card. Tried contacting BJ's multiple times to let them know and each time they claim they are unaware of any problem, which is not true. Lines very long in store with other customers having the same issue. Instead of denying any problem exists, this company has a responsibility to let its customers know there is an ongoing issue.

      Business Response

      Date: 11/05/2024

      Reached out to member via email and are awaiting a response to resolve

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the membership on 9/28 with a promotion to get $50 rewards after spending $150. I spent $159 the same day before discounts and after taxes, in one transaction per BJ's terms but was denied the rewards. I was told it has to be before discounts and before taxes. With that I spent another $152 (over $150 before discounts and taxes) within 30 days on 10/27. However, it has been over a week and still no rewards credited to my account when terms say rewards will be added within 48 hours. Contacted BJ's on 10/30 via email but without any response yet. I am looking for membership refund or rewards added for BJ's false advertising of sign up promotion. Attached screenshots of the promotion and below is part of the terms. Terms: ******** qualifying membership and spend $150, before discounts and after taxes, in one transaction in-club or on ************************ within 30 days of membership enrollment, get a $50 reward added to the primary membership account within 48 hours of qualifying purchase to be used within 30 days from the date of the qualifying purchase.

      Business Response

      Date: 11/04/2024

      Please see attached.

      gave the member $50 in member satisfaction as a onetime courteous will be available first thing in the morning on 11/5/24

       

       

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order ******************* using BJs online ordering based on Tire size suggested for my VW ID-4 ********** drive car. Next day I notice size of tire listed on car sticker is different than what was suggested by Bjs online system that I have ordered. I wanted to cancel order . Online it do not let me cancel order even when order is still in Process status. As per instruction I went to ********** location that was listed on receipt /order for installation at *********** address **************************************. First they sent me from *********** to Service desk to cancel order. After standing in line at Service desk for more than 30 min, service desk told me they cannot cancel order as there is no option to cancel order. Unless tire gets deliver they cannot generate return . There no such information on web site (**************************) or on the receipt that cancelation is not possible. Receipt says for cancellation call or see local club. Information provided on receipt /website is inaccurate or employee including Front Manager ***** not trained to handle cancellation . This is basically wasting customer time to drive to local club and still not getting order cancellation. Staff is rude and even told me I do not have order on ************************** or shop at BJs. This is bad practice to take order online , give no prior information that order cannot be cancelled as well as free to use money they charge to customer.

      Business Response

      Date: 11/04/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $131.27 I Ordered an inflatable mattress off of Instacart from BJs wholesale club. 5 days after the purchase I brought the unopened item as well as the receipt of purchase to their store to return the item. They would not take the item as a refund as they said they dont do returns through that. There is no other way to receive the refund for this item other than through them.

      Business Response

      Date: 11/04/2024

      Reached out to member via email and are awaiting a response to resolve.    

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted BJs customer care in regards to a couple gifr cards that where issued to me, when I used the gift cards that were suppossed to be $25 each they only had $4 in each of them. I was contacted and asked if I could give them more information about them which I did and after I sent the information requested they never responded back. Also, when I have done some returns I was given less than what I paid even when I had my receipt.

      Business Response

      Date: 11/01/2024

      Reached out to member via email and are awaiting a response to resolve.        

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint regarding **** promotion at BJs.After being approached to switch to **** and get new iPhone 16s by your *** at BJs I said yes after being told by a *** named *** that my new phones would be free with the current promotion, my monthly bill would be lower and my husband and I would each get a &******** gift card upon sending in our IPhone 12 minis. After many phone calls with *** and trips back and forth to BJs and conversations with another *** I was assured I would be credited $1000 each for my phone and my husbands. *** ***eatedly said, dont worry. I got you. You will definitely get the $1000. Credits for the phones.On speaking to AT+T on the phone I was told that this is not the case. I will receive only $350 credit for each of the phones I sent in. I am livid that Ive been told I will not get what was promised to me. I never would have switched to ******* bought new phones if I knew this offer was not what was presented to **** plan to file a complaint with the attorney generals office.I am very angry about being misled this way by BJs and ****.I do not feel I should suffer do to your employees mis quote.

      Business Response

      Date: 10/31/2024

      We will reach out to the vendor and will update the member. 

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The local paper, the ************* Advance ran an article stating that BJ's will be opening in November of 2024 and a FOUNDING MEMBER membership will be available for a limited time through a link: ****************************************************************************************** As you can see, the advertisement is on BJ's website offering a red club card with the words "Founding Member" underneath it for $25.00 which I signed up for on October 10, 2024. Please be advised that I am legally physically handicapped and 100% of my shopping is done online. For me to go into a massive warehouse like BJ's takes a lot out of me and I inquired earlier about potentially having BJ's mail me a card via chat and the *** said it must be done in person. Today, 10/30/24 I visited the ******************************** and picked up two cards; one for myself and one for my dad. The card states ********* Card" and the words "Founding Member" is nowhere.I asked the lady why it was not there and she said she has never seen those words printed on a member card. I feel like I have been duped, cheated and am a victim of the old "Bait and Switch" con.I spoke with ***** via chat and he assured me I was a member and the only way to get the words printed on the card is to wait until the Staten Island store opens and get it there. I am sorry, this is not going to happen which is why I am reaching out to corporate to have this resolved via mail.Please MAIL me what was promised.

      Business Response

      Date: 10/31/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

      Customer Answer

      Date: 10/31/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Weve contacted the club, and a team member will be in touch with you shortly. ****** This is not a response. 

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 11/07/2024

      Please see attached.

      BJ's response stated, "Weve contacted the club, and a team member will be in touch with you shortly." However, the member rejected this response by saying "this is not a response". In reality, the club did reach out within one business day. The member was seeking the Founding Member membership card, which is available at the new club. The Club Manager promptly responded to the Better Business Bureau report filed on 10/30/24, reaching out and speaking with the member on 10/31/24. Please see the attached document confirming that the Founding Member card was mailed to the member.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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