Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJ's Wholesale Club, Inc.

  300 Route 17 E Rutherford, NJ 07073-2102

• 

  BJ's Wholesale Club, Inc.

  4000 NEsconset Hwy East SEtauket, NY 11733-3306

• 

  Bj's Wholesale Club

  70 Cluff Rd Salem, NH 03079-3324

• 

  B J's Wholesale Warehouse

  344 Reidville Dr Waterbury, CT 06705-2638

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a patio heater that had a damaged part, and I wrote to BJs customer service to seek a replacement part. I initially emailed in March 12 and was asked for more information on March 15. I replied the same day and did not receive a response until March 19 again asking for more information that said they would send a replacement part. I replied on March 22. On March 24 I received an email telling me to return the item to the store. I was unable to do this both because I had Covid and because I discarded the original packaging because I thought I was being sent a replacement part. The store would not accept a return without the box, so I have an unusable patio heater. I wrote back asking for the part, and received a response that I should go to the store. This is unacceptable.

  

  Business Response

  Date: 04/03/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple occasions but the last one occurred on 4/1/2023. I went to self check out and scanned my bjs card to start scanning my items. An employee comes over to me and says this area is only for 20 items or less. I advise her I had less than 20 items. She looks down at my cart and says are you sure?. I said, yes, im sure. I counted. You do this to me every single time I come to self check out. I make sure I count them because of you. Another employee could tell that I was bothered by this other employee and told her shes fine, let her ring up her items. The entire time I checked out, she stood next to me and watched me. At the end she walks closer to me and says do you have a problem? She literally harasses me every time I go to self check out. I always have less than 20 items. It has been reported to management on multiple occasions and nothing has been done to fix the issue. This is a problem. I should not be harassed in a store I pay to be a member of. On one occasion I had a couple of cases of drinks, she came over and told me that the weights could not support the drinks and that I could not check out there. I advised her I was going to scan them all with the hand scanner and not use the weights. She still continues to stand there and watch me that time too.

  

  Business Response

  Date: 04/02/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2rooms through booking.com for 7/29-7/31 at the ******************** Inn. We checked in at about 10:30 p.m. Once we got our key and went to the room, I went to shower my son an as soon as I turned the water on there was cockroaches scurrying around and a Palmetto bug flying around. I dressed my son and packed up. I went right away to speak with the lady at the front desk. I asked to speak to a supervisor but she told me that there was no supervisor there at that time and that she was getting ready to leave. I explained to her what happened and told her that we booked somewhere else because I cannot sleep in a place full of roaches and young kids. I felt like I was at the ***** Motel. She told me that I can hand over the keys. I asked her if she can provide me with some sort of documents saying that I have checked out and will not be using the rooms. She told me that there is nothing she can give me and that when the housekeeper cleans the room, they will report that no one was there. It just didnt sit right with me and I was adamant about her to provide documents that I will not be staying in the room and she continued to tell me that when I call booking to explain that booking will call them to confirm we did not stay in the room and then they will refund the money. By about 11:30 pm I called and booked two rooms at the Hilton. I have attached copies of the receipt showing that we stayed there. The next day I called booking and explain the situation and they told me they would get back to me in about 2-3 business days with an answer. Three days later they told me that they will not issue me a refund. After I received that email is when I called my BJs credit card company to dispute the charge. This has been going on for far too long. I am simply just asking for the money back from the ***** infested hotel that I couldnt and didnt stay in with 4 kids. This is still on going.

  

  Business Response

  Date: 04/01/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I ordered an ***** for ****** plus tax from BJs wholesale online around February 6th, 2023. When we received the confirmation it had an incorrect delivery address. We called to change it and was told that there was no way to change the delivery address. So we cancelled the order, being told that once the ** was back from the warehouse our funds would be credited back to our account. This would take about **** days. Since the sale was still going on we decided to try and order the ** again making sure the address was correct around February 12th, 2023. Again, was told that the refund from the first order was still processing. When we received confirmation that ** was at warehouse but that our refund from first order still had not been completed I called to cancel the 2nd order. I received a VM from ****** at **** stating that this order was canceled as of February 20th, 2023 (voicemail left at 11:36 am). We have made several calls and given several case numbers from BJs stating give us 3-5 business days to resolve it. It has been weeks will still no refund on either **. Case Number originally was ******* and then *******. We keep getting told give us 3-5 business days, this is a process. I want my refund on both orders.

  

  Business Response

  Date: 03/29/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* And *******************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed 188 and change to bs and they pulled 788 and change. My bank stopped the payment and since then ive been trying to get bjs to take the correct payment from me. I made unlimited calls and they just keep adding a late fee and sending me a new bill. I have tied to pay what I owe but no one helps me

  

  Business Response

  Date: 03/28/2023

  Reached out to member via phone and are awaiting a response to resolve.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2022 , I *****************, closed out the ** member card the Bronx's BJ store at ********************************* ** ***** issued me when I learned that it was a credit card and paid it in full. (You can see confirmation below) Then, on January 2023 they said that since I did not use it, they charged me $2. Since then, they have been charging $2 plus a late charge of $40, monthly. Now, they are asking me to pay over $145. In the attached document you can see that I have explained in writing, over and over again, that the account was closed on August 18, 2022, I have not used the card since I closed it. They just keep on harassing me, demanding payment they created.Secure ********************************** Sent: Tuesday, December 27, 2022, 5:49 AM (ET)To: You Subject: Re: Account Status Message ID: ********* I'm with ********************** which handles your Mastercard account. Thank you for taking the time to provide your feedback. Please accept our apologies for any inconvenience you've experienced.I certainly understand your concern. Our records indicate that your account was closed on 08/18/2022- just as you requested. Your account does not have available credit for this reason. No additional transactions can be placed on the account._____Then, although as you read above, account was closed, in January 2023 I received a bill from them. I emailed for an explanation and this is what they said: ******************* Sent: Wednesday, January 25, 2023, 3:50 AM (ET)To: You Subject: Re: Late Fees or Finance Charges Message ID: ********* I'm with ********************** which handles your Mastercard account. Thank you for taking the time to provide your feedback.Please accept our apologies for any inconvenience you've experienced.After a quick review I can see that a minimum payment of $2.00 was due on your account for the month of October. The complete correspondence is attached.

  

  Business Response

  Date: 03/23/2023

  Reached out to member via email and are awaiting a response to resolve.. 

  Customer Answer

  Date: 04/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this location upon entering the door attendant told me my dog was not allowed. I have brought my dog on many occasions and never been stopped. She started yelling and getting hostile with me. I told her I had paperwork and she stated you should of said that. I was quiet and she was yelling. I asked for a manager which was worse. She ended up walking away after I requested her name. Finally a manager assisted me. He stated it was against their policy to even stop me.

  

  Business Response

  Date: 03/23/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BJs charged my credit card $118.80on Jan 3rd, this is not a purchase I made. I've been trying to work with them since then to get this resolved, they can't tell me what the charge is for and haven't refunded my money. This is a fraudulent charge and in over 3 months they have done nothing to correct it.

  

  Business Response

  Date: 03/22/2023

  Reached out to member via email and are awaiting a response to resolve.
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for a credit card that I have never used or approved. I have complained to 5 different people about this issue. The bill is now ***** with 2 late charges totaling ******. I want this bill zeroed out, I have never used it and don't want it. Last 4 numbers: ****

  

  Business Response

  Date: 03/22/2023

  Reached out to member via phone and are awaiting a response to resolve.

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress with white glove delivery online through BJs wholesale. The delivery process was unacceptable as well as BJs customer service. The delivery drivers ripped off my baby gate while moving the mattress. This removed 6+ inches of plaster from my wall and caused the baby gate on the stairs to be unusable. I immediately called BJs who said I would have a response in ***** hours. 3 days later I called again with the same response. This happened again over a week later calling a 3rd time. I also emailed twice, but have yet to hear a response. I have been trying for 4 weeks now and BJs keeps brushing me off and not giving me an answer. This affects my childs safety and I let that be known which they said they would prioritize, obviously not. We choose this company based off the delivery option. That was a mistake. While delivery mistakes happen, the lack of help from BJs is inexcusable. The delivery men also left a mess and scuffed up our walls/ceiling. I ended up fixing the wall myself due to not being able to wait any longer for a resolution as this was a large safety issue with not being able to block off the stairs and also the exposed metal mess. The delivery men told me something came loose. I did not inspect until after they left. I would have never signed the documents if so.

  

  Business Response

  Date: 03/21/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 03/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************