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Business Profile

Bridal Shops

Penny Jane Bridal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered a bridesmaid dress on February 4th, 2024. I received my dress on the week of the 17th of June, 2024. When I received my dress It did not fit, it was about two sizes too small. The bride and I reached out to the owner of this company in hopes of getting a resolution. We originally reached a consensus to go to the boutique so I could get my dress measurements remeasured. I took time off work on June 20th to go to the boutique, the employee Elena took my measurements and found that they were the same from February. So despite my measurements being the same I still was left with a dress that did not fit properly. The dress did not zip up unless I wasn't wearing any undergarments, the pockets were completely wide open, my b****** were spilling out the top of the dress, as well as it being too tight on my hips where you could not see the detailing of the pleats in the dress. Deryn (the owner) was not present at the re-measurement due to an injury. Our exchange was through email back and forth where the only options she provided me with was to "possibly" acquire more fabric for the dress for alterations, or try to "let out" the dress to "give me the relief I need".During this exchange I asked the owner if we could order the same dress in two sizes up. Her response was that the fastest she could get a new dress was in 5 weeks, so that "would not work." When I questioned why this timeline would not work, despite the wedding being 6 weeks away - communication stopped as she said she felt uncomfortable moving forward on an email chain, and told me to call her cell phone. I did not call because I did not feel comfortable not having documentation of our conversation. As a plus size woman, I was forced to pay for a dress that did not fit; I feel cheated. In the end I was never helped by this business and they did not provide me with any real solution. The bride and I found another boutique that expedited the dress to us on time for the wedding.

Penny Jane Bridal is NOT a BBB Accredited Business.

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