Business Profile

Wholesale Small Appliances

SharkNinja

Headquarters

Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,057 total complaints in the last 3 years.
251 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about March 4, 2024 I purchased a Shark CarpertXpert shampoo cleaner on a 5 payment plan of $64.34. Unfortunately I inadvertently purchased two by mistake. When I realized what I had done I immediately called Shark, not three minutes later, to let them know my mistake and to cancel one of them. I was told that I couldn't cancel because it had already shipped. I don't know how it could have already shipped within 3 minutes but they said there was nothing I could do except return one of them after I received it. I received both carpet cleaners, called Shark, they sent a return label, and I sent it back. Over the next 3 or 4 weeks I called them periodically to find out about my refund. The item was received by them on March 11. I had previously been told it would take 5-10 days for the refund. On March 26th when I called them they said it was pending. When I told them that it has now been 15 days I was told that the return was in the warehouse and it would all depend on when they released it. I gave up on them and decided to do a dispute with my credit card company. After a few weeks I received a refund of one of the two current charges. When I asked the credit card company why the first charge wasn't refunded to me I was told it was because Shark told them I violated their return policy or something like that. I just want a refund of the first payment and to not have to pay for the final three.
Business Response
Date: 04/26/2024
Hello ***************************,
We are so sorry you have not received your refund from us. We completely understand your frustration on this issue. We are currently looking into this matter and will reach out to you soon.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/26/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I reject the answer only because I have heard for over a month that either its pending or they are looking in to it. When it actually gets resolved is when I will accept it.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 04/30/2024
Hello ***************************,
Thank you for contacting SharkNinja.
We have escalated the matter to have the installment plan cancelled and also to have the amount refunded. We are currently waiting on this to happen, once we receive response that we have completed this we will have one of our representatives reach out in regard to the refunded and canceled installment plan.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As I have stated previously, I will accept the response when things are actually resolved. All I have heard from the time I returned it is some version of the check is in the mail. When it is actually resolved is when Ill accept the answer.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Customer Answer
Date: 06/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I received an email about a complaint I filed with shark products. It said that the matter was closed. I appreciate that shark gave me a refund for the amounts previously charged. However, once again they charged me twice on June 4th, one for the product I bought and one for the product I returned. So while they say and you say everything is resolved, it really isnt. And from what I can tell from your last email I have no recourse.

************************;
Business Response
Date: 06/11/2024
Hello ***************************,
We are so sorry to hear that you have been charged again for your order. We are currently looking into why you were charged again, and we will reach out to you when we have more information. Rest assured this issue will be resolved.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
So its bad enough I get charged for the item I returned but then I get charged again 7 days later?

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 07/25/2024
Hello *****,
Thank you for contacting SharkNinja.
We are so sorry that you were charged for that order. We will have someone reach out to you soon to resolve this issue.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 07/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ninja coffee maker for around $200 leas than a year ago from SharkNinja. The item is defective and no longer working. Upon calling the customer service ***** I was told to video chat and prove the problem with the machine, which I did, I was then told id need to cut the power cord to my current device and throw it in the trash, which I also did. I was then charged $22 dollars shipping to get a replacement. Upon checking the order status I see nothing has been shipped, although I was charged, so I called back only to be told it would be 4 weeks to get a new unit. This is unacceptable. Im not sure why they would ask a paying customer to wait a month for an item. Its not my fault they dont have the same unit in stock, I was told they would send me a unit with similar specs but they now they are refusing. They have hung up on me multiple times when I call and ask to speak to a manager as well. Incredibly frustrating.
Business Response
Date: 04/25/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We want to thank you for speaking with us today and allowing us to resolve this issue with you.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to order a Robot vacuum for my Girlfriend in AZ. I live in ********. Because I live in ******** and ship to *******, the site flagged me and canceled my order. I have tried 3 times with different information, credit card, phone, email, etc. I even had my Girlfriend in ******* try to order it and I would send her the money. The site will not allow her to order either and canceled her order. The Company keeps telling me to buy from a retailer but that will cost me $150 more and they will not give me a way to get the $150 off thru a retailer such as Amazon.
Business Response
Date: 04/25/2024
Hello ******,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us so we can explain what has happened.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I called ***** back and spoke to him. I said that he does not know why I have been rejected. He stated they have an outside Company they utilize and they were unable to verify my information therefore there is nothing Shark can do and I will have to buy from a retailer. to correct a wrong but they hide behind a 3rd party. I feel they could reach out to the 3rd party and find out the issue and resolve it. They must have the ability /
I told him that I would have to pay $150 more at a retailer for the same product. I asked him if Shark can do something like a Promo code or something that I can use at a retailer to get the same price and he said there is nothing they can do. He said I am not able to purchase on their site and go to a retailer.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 04/25/2024
Hello ******,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We really do understand your frustration with the outcome of our conversation today. We have forwarded off your concern with this situation and we are hoping to get an answer soon. We have just emailed you letting you know we are trying.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/26/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as ********************** still has not done anything except say they are trying. There are a number of things they could do.
They could reach out to the 3rd party Company they use and find out why I have been rejected and have the issue fixed. At the very least I expect the issue to be fixed so I can purchase items on their site in the future. They could find a way to somehow input an order so I could purchase at the price from the site. They could somehow provide a gift card or promo code that I could use on Amazon to purchase the item at the same price rather than pay $150 more. They could send me a check for $150 and I would purchase it from a retailer.
Perhaps they can look at my suggestions and come up with a solution. There is an obvious problem with the process with the 3rd party as ***** told me this has happened before and unfortunately there is nothing they can do. How many people just walked away??
*********************

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Purchase: 09/21/2023 Purchase Price: $239.99 + Tax = $256.00 Purchased at Target online Order # *************** I purchased a set of Ninja Cookware online through Target.com. I did a lot of reading and research to get exactly what I needed. I chose the 12 piece Ninja NeverStick Signature Hard-Anodized Cookware Set-CW79012. One of the main reasons I chose it was because it came with non-venting lids, and there was a lid shown for every pot and pan in the set. The box pictured the stockpot and the *****" skillet sharing a lid. This is not actually correct though. The diameter of the stockpot/lid is only 8.75" so the lid is not interchangeable with the skillet. I have emailed Ninja multiple times, and they have still not resolved this issue. I asked them to send me a *****" lid for my skillet because that was one of the major selling points for me. They have continued to put me off. First they attempted to blame Target for incorrect information. I then provided them picture proof that it is printed on their box showing this, not Target making this claim. Then they decided I was just using wrong lid/skillet match-up, which was also incorrect. I'm attaching the email threads to show proof of the ongoing conversation with no resolution. It's been far too long.I first asked only for a lid. The request has been completely ignored. Finally, I told them to either send me a lid or refund my purchase price because I chose and purchased this set solely based on what was advertised and pictured on the box, and they have been putting me off for over 4 months now.
Business Response
Date: 04/25/2024
Hello Charity,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had encountered a technical issue with Ninja food blender system which i had called to report to the company. I was offered a free replacement of the item and asked to ship back the defective item. I used the courier label provided by customer service and shipped back the defective blender later realizing that the courier is not moving because an important paper for custom was not provided by Ninja customer service. I filled it myself and helped moving the shipment which was delayed but delivered recently to Ninja. I tried following up with Ninja many times to dispatch the replacement order but there is no traction to my request, escalated the issue but no one is calling back. This is not the kind the experience i was expecting from this company. Very disappointed.
Business Response
Date: 04/24/2024
Hi *****,
  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We attempted to reach you and left you a voice message at *********** regarding your order.  Your order is now preparing to ship so please keep an eye on your email for the tracking number from ***** for its arrival as it can take 3-5 business days. We do apologize for the delay.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I would appreciate a full refund as the order is delayed way more than i could imagine. I will purchase another item with the refund amount.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 04/25/2024
Hi *****,
It was a pleasure speaking with you and we will be in contact soon.
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So Ive been using the combi a few months now. So I went to take it out of the combi. I had mittens on and the pan was so hot. I had to drop it and in the meantime, my kitchen floor got burnt because of the issue. There is no way that this shouldve been that hot. In my hand, got a little burnt. The combi needs to be recalled. It also messed up my Bakers rack as well. Now my kitchen flooring has to be redone so Im asking for some compensation so I can get it fixed
Business Response
Date: 04/24/2024
Dear ****,
We are truly sorry for you experience this with your Ninja. It was a pleasure speaking with you today and we will be reaching out to you tomorrow morning regarding this matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the shark stratus vacuum cleaner with the extended warranty. And I had to have the base replaced, mind you my vacuum is blue, and when I got the new base it was maroon totally different color. I called and the first person was really rude and talking down to me and told me its a working base they only guarantee it works then she hung up on me. I called back spoke to a manager she apologized and resubmitted my order and said shell request in the order to send the blue one . Well I got the second shipment and it was maroon again so I called back and explained that I paid over 600 to have a good working vacuum not to have a missed matched pieced together vacuum and she pretty much told me oh well I should be happy with a working vacuum thats all they grantee I ask to speak to the manager she said no thats as far as I go and we got into and argument and she hung up
Business Response
Date: 04/23/2024
Hello ***********************,
Thank you for contacting SharkNinja.
We are so sorry to hear that you are having an issue with your unit and that you did not receive the correct color for your unit. We completely understand your frustration with this matter. We will have one of representative reach out to you so that we can resolve this issue.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a shark vacuum cleaner and within the first 30 days (not even 30 days) the floor nozzle quit working. I contacted them for them to tell me shark doesn't cover that part. What? That is an electrical component and it isn't covered? That is unacceptable. So they sent me the part "as a courtesy" but told me they won't again. Within a few months the clip that holds the tank on broke (just a cheap plastic piece) I get the same response, it isn't covered. By now I am furious. 2 parts ha e broke on this in just a handful of months. (By this point they should have just replaced the entire vacuum. But during all this time, since I got the new floor nozzle to date it sounds horrible. Today I decide to take the bottom cover off and clean under the roller good. Yep, it doesn't cone off because a s**** is stripped. I am really frustrated now. But wait there is more. The whole time I am using this vacuum the cord was damaged and the black coating was gone in 1 spot. I thought o ran it over while vacuuming but when I looked it is where it first wraps around tge cord holder, it doesn't reach the floor at all. So all this time the cord is getting damaged because I am wrapping it like they show to do. I am so over shark. I have been using them consistently buying all the new ones when they cone out for the ladt 14 years and this is the quality they have now. I'm done, I will be doing a review on ******* showing how poorly they are made now. I would rather buy a cheap dirt devil before another shark.Shark, do better, you had an amazing vacuum years ago, you let it go to your head and cut corners. I will no longer suggest any if your vacuums, I will do the opposite. Make good on it.
Business Response
Date: 04/22/2024
Hello ********,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We will be reaching out to you during the day on Apr/23/2024 to discuss this situation. We will also send an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Matrix 2 - 1 self emptying vacuum in December 19, 2023. Since then Ive received two additional robots (an AI model and what appears to be a standard vacuum) and have 2 mop attachments. All units have never worked right. Each time I speak to **************** all they want to do is send out more parts. Consistent problems with the units and some new problems along the way. The units wont pickup everything off the rug or carpet, they *** up and down while vacuuming, have to manually place the units in the room I want to mop because it wont work off the app or the vacuum gives an error, doesnt vacuum the whole room.
Business Response
Date: 04/22/2024
Hello *******,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We will be reaching out to you Apr/23/2024 during the day to discuss this situation with you. We will also send an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an OL701, and less than 2 months of using it it no longer functions so I tried to use the warranty. They said they would send me a replacement and instead sent me a different, cheaper model. They already made me cut the cord on camera so I feel very tricked. The difference in price is at least $70 and the missing functions are the ones I wanted from the device in the first place.
Business Response
Date: 04/19/2024
Dear ********,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are truly sorry that you received a different unit and rest assure, we will be reaching out to you today to get this matter rectified.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team

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Complaint statuses

Business Response

Complaint statuses

Business Response

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