Complaints

This profile includes complaints for Southcoast Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Southcoast Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Southcoast Federal Credit Union

  271 Union Street New Bedford, MA 02740

• 

  Southcoast Federal Credit Union

  101 Page Street New Bedford, MA 02740

• 

  Southcoast Federal Credit Union

  43 High Street Wareham, MA 02571

• 

  Southcoast Federal Credit Union

  1743 Acushnet Ave New Bedford, MA 02746

• 

  Southcoast Federal Credit Union

  363 Highland Avenue Fall River, MA 02720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a **** account at ********************** that has a zero balance for years. I received a letter stating they were going to close the account if I did not use it within a certain period of time. I called to let them know I did not have the card I may have destroyed the card because it expired . I called the credit card company to let them know I would like to replace the card . The woman I spoke with filed a lost card and said they would send a replacement.. I never received the replacement card. They sent me a bill with a replacement fee of 15 dollars. I called the credit card company a 2nd time to let them now I did not receive the card. She filed another lost card report and assured another card would be issued. It never arrived. The credit card company sent another bill with late fees assessed. the credit card issuer informed me that I would have to call member services at the credit union. the credit union employee informed me that I could not be found in their system. the bottom line is Southcoast FCU reported the account delinquent which impacted my credit scare and my husband's credit score. My score went from 730sto 680 and my husband's 830 to 730. I have mailed ***** dollars which includes late fees for replacement cards that were not replaced. More importantly the cards are somewhere.

  Business Response

  Date: 07/31/2024

  While we do not respond directly to our member complaints on a ******** such as this, I will note that our policy is to review the issue and address directly to the member.  If fees etc. were found to be erroneous, the credit union re-imburses them; if credit facilities are involved, we update **** situations at the local site and then update through the **oscar ******** directly to each bureau.  Changes to these ********s typically take on cycle and our normal reporting period, barring holidays/weekends is on or about the 6th of each month.

  This action having been initiated in the month of July, would see these rectifications take place sometime between the initiation date and the reporting date of the cycle.

  This is exactly the process that is being followed in this particular case.