Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting unwanted calls, same as the last person complaining on BBB.I have blocked, attempted to have them remove me, and am still receiving their phone calls.I'm less than 30 years old with NO disability claims or anything as well.

  

  Business Response

  Date: 09/28/2022

  Dear **************-

   

     We are sorry for this inconvenience. I can not locate you in our system but we are going to add your number to our DNC list. This can take 24-48hrs to take effect.

   

  Thank you-

  **********; 

  Customer Answer

  Date: 09/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls at least twice a day 7 days a week. I have blocked them every time and every time they call back with another number.

  

  Business Response

  Date: 09/28/2022

  Dear ********************-

   

      We are sorry for this inconvenience. I was not able to locate you in our system, but we are going to add your number to our DNC list. This can take ***** hrs to take effect.

   

   

  Thank you-

  Laura 

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability opened a SSDI application without my wife's consent or knowledge. She is now trying to collect NORMAL Social Security benefits and cannot due to Citizens Disability. She was very sick at the time this happened and wound up being on a ventilator for 5 months. Now that she has recovered she only wants to be able to apply for her normal benefits. She retired 3 years ago and has a pension. She has been taken advantage of by *****************************. She hasno recollection of ever talking to Citizens Disability and she was duped into providing them her SS# obviously.

  

  Business Response

  Date: 09/27/2022

  Dear *********************-

     We are sorry for this inconvenience. We have closed out your account. We have done nothing with her file or called SSA on her behalf. If you have something you could provide to show why Citizens Disability is on file at SSA please contact me at ***************************************.

   

   

  Sincerely-

  ***********************;

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This caller ID keeps showing up on all the phones on my business account phone lines all 5 of them. I am sick and tired of me and my employees getting phone calls from this scammer. I do not want any phone calls, text messages or emails from this place.....NONE.I have repeatedly told these people to put my numbers on their DNC list but they ignore that request in violation of FCC rules and Regulations. Further they are already violating FCC rules by calling my numbers that are already registered on the National DNC registry with the ****These people are grossly violating the law by even making the call in the first place they need to be fined by the ****

  

  Business Response

  Date: 09/22/2022

  Dear **********************-

    Thank you for reaching out to us regarding this matter. We are also very sorry for the inconvenience. We have added your number to our DNC list this can take 24-48hrs to take effect.

   

   

  Thank you 

  **********; 

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several unwanted calls from this organization. I have blocked their number and asked them to remove me from their call list - has not helped.

  

  Business Response

  Date: 09/16/2022

  Dear Mr. ******-

     We are sorry for this inconvenience. We have checked our system and could not locate you, but we are going to add your number to our DNC list this will take 24-48hrs to take effect.

   

   

  Thank you-

  **********;

  Customer Answer

  Date: 09/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get several phone calls everyday from this company from different phone numbers. I blocked the calls but they keep calling. I do not have or want their services.

  

  Business Response

  Date: 09/13/2022

  Dear **************-

     We are very sorry for this inconvenience. We have added your number to our DNC list, this may take 24-48hrs to take effect.

   

   

  Thank you-

  **********;

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited calls from this company. Will block the number and receive calls again from a new number. I have never contacted them or do not want them to contact me again.

  

  Business Response

  Date: 09/07/2022

  Dear ****************-

   

    We are very sorry for this inconvenience. We have added your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Thank you-

  **********;

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who these people are, but I'm on the do not call list, however, I'm receiving dozens of calls from these people everyday now. I'm not disabled. I've not filed any disability claim. I block calls yet, I get a call every 15 to 30 minutes or so for the last 4 days. I've told a couple of the callers to take me off any call list, yet, they STILL CALL and CALL and CALL. They have rendered my phone almost not functional, as I have to turn ringer off for any peace, and I miss real calls that are important.

  

  Business Response

  Date: 08/29/2022

  Dear ****************-

   

     We are very sorry for this inconvenience. We have added your number to our DNC list it can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 08/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I'm still receiving texts from this business.  Yes, they seem to have stopped the calls as the response promises, but not the texts.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/31/2022

  Dear ****************-

   

     We are sorry for this inconvenience. We have checked all our systems, I would need to see a copy of the text to make sure it was us. Again our apologies

   

   

  Sincerely-

  Laura 

   

   

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous phone calls even after I tell them to remove my number, they just keep calling

  

  Business Response

  Date: 08/29/2022

  Dear ****************-

   

      We are very sorry for this inconvenience. I am not locating you in our system, but I am still going to add your number to our DNC list which take up to 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous phone calls, when I don't need disability. Please remove my name from the call list.

  

  Business Response

  Date: 08/26/2022

  Dear ********************-

   

      We are sorry for this inconvenience.  I have located a file for you that has you phone number on it so we have added this to our DNC list. This takes 24-48hrs to take effect.

   

   

  Sincerely-

  Laura  

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************