Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2022, I wrote to the BBB to complain about incessant phone calls I was receiving from Citizens' Disability. Citizens replied on August 15, 2022, saying that I would be placed on their DNC list. Although the calls stopped for a week or so, they have restarted. I am once again getting 3 to 4 calls daily. PLEASE MAKE THESE CALLS STOP IMMEDIATELY.

  

  Business Response

  Date: 08/26/2022

  Dear Ms. Zarnon-

   

     We have checked our system and we did add your number that was on file to the *** list on 8/15/2022. Per our records we have not called since 8/12/2022.  It could be another organization that is calling. One of our attorneys called you today and left you his call back number should you have further questions or concerns you can call him.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want them calling me they do it and I block numbers but don't do no good

  

  Business Response

  Date: 08/25/2022

  Dear ****************-

    We are very sorry for this inconvenience this has caused. I am not seeing you in our system, but we are going to add your number to our DNC list. This can take 24-48hrs to take effect.

   

  Sincerely-

  **********; 

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled for social security disability in January 2022. I did all the leg work. I submitted all requested documents and went and had documents filled out by my doctors. I never contacted citizens disability. I never approved them to work on my case. I even called and told social security that I didnt approve them after I Recieved a letter from social security saying that citizens disability says they represent me. This letter was Recieved in July 2022 after I already did everything myself. When my disability was approved this month August 2022 there was 25% of backpay withheld to pay them. Their services were never requested or approved. Any contact attempts in the past were ignored and never responded to. I want my money that they fraudulently stole from me. They owe my $2009.00 thank you

  

  Business Response

  Date: 08/29/2022

  Dear **********-

   

    We are very sorry for this inconvenience and confusion. I know that you spoke with one of Attorneys last week we will be sending check back to SSA this week and they are the ones that need to return it. 

   

    Again sorry for all of this.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive calls from Citizens Disability LLC constantly throughout the day--maybe 6-8 calls per day--most of the time right after another. I block them and they call on another number. They do not leave messages. This has been going on for over a month.

  

  Business Response

  Date: 08/22/2022

  Dear ******************-

     We are very sorry for this inconvenience. We are adding your number to our DNC list this should take 24-48hrs to take effect.

   

   

  Sincerely-

  **********; 

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been getting these calls for months and I have never before had contact with them nor will I ever. I have no reason to get these calls. Do not need disability ss

  

  Business Response

  Date: 08/15/2022

  Dear **************-

   

    We are sorry for any inconvenience that this has caused. I am not locating you in our system, but we are going to add you to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 or 4 weeks, I am receiving multiple daily calls from Citizens Disability. I have never contacted them for any information. Although I keep blocking their numbers, they keep generating new ones, some without an area code. I am fed up with the barrage of calls from them.

  

  Business Response

  Date: 08/15/2022

  Dear Ms. Zarnon-

   

     We are very sorry for this inconvenience that this has caused. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  Laura 

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant phone calls every day from them from multiple numbers. I have no business with them nor do I want any. I do not want them to have my email or address also, please I just received another phone call, what's the deal with this business?

  

  Business Response

  Date: 08/11/2022

  Dear ****************-

   

     We are sorry for this inconvenience this has caused. We will be putting your number to our DNC list, this can take ***** hrs to take effect.

   

  Sincerely-

  Laura  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me non stop for weeks on end and keep telling me that they are recording me and they will get me lots of money from the government. I did not ask nor do i wish them to contact me and they don't listen.

  

  Business Response

  Date: 08/11/2022

  Dear **************-

     We apologize for this inconvenience. We will make sure to add your number to our DNC list, this can take ***** hrs to take effect.

   

  Sincerely-

  Laura  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous phone calls, when I don't need disability. At least *************************************************************** I will contact a lawyer.

  

  Business Response

  Date: 08/09/2022

  Dear ************-

   

       We are very sorry for this inconvenience. We are adding your number to our DNC list, this can take ***** hrs to take effect.

   

   

  Sincerely-

  Laura   

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me every single day from a different number each time I tell them to stop calling me I have not applied for any disability I have not indicated them to them anything of my health issues I don't know the company I never dealt with them I want them to stop calling me from different numbers put me on their DNC list. I have started grouping the numbers together that they call from (i hate i deleted most of them) They have even called for my son and this is my cell phone number it's not a house number but they refuse to stop calling me is there some financial actions I can take against them because they are really stressing me out.. if they don't have the information of my address that I listed with you all please don't give them my address

  

  Business Response

  Date: 08/09/2022

  Dear ***********************-

   

        We are sorry for this inconvenience. I am not locating you in our system. But since I have your phone # here I will have you added to our DNC list. This could take 24-48hrs to take effect.

   

   

  Sincerely-

  Laura