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Business Profile

Social Security Services

Citizens Disability, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Citizens Disability, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 253 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non stop daily calls from Citizens Disabilities in *******, ********. Efforts to. Lock this caller to no avail.

      Business Response

      Date: 08/05/2022

      Dear ******************-

       We are sorry for this inconvenience. We have added your number to our DNC list, this can take 24-48hrs to take effect.

       

       

      Sincerely-

      Laura  

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All day and evening robocalls from multiple numbers. I've asked as well as flat out told them to take me off of their call lists but they continue to spam call different people and different numbers. I keep blocking them and they keep using new ones. This is ridiculous and basically harassment at this point. Social Security literally tells you they won't call you and won't make robocalls yet these people are lying and saying they represent social security.

      Business Response

      Date: 08/01/2022

      Dear **************-

         We apologize for this inconvenience. We are adding your number to our DNC list this should take 24-48hrs to take effect.

       

       

      Sincerely-

      Laura 

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Too many soliciting calls. I did not file for benefits nor am I looking as of yet. I've told them on several occasions to remove me from their list. Please place me on DNC

      Business Response

      Date: 08/01/2022

      Dear **********************-

       

          We are very sorry for this inconvenience. We have added your number to our DNC list, this should take 24-48hrs to take effect.

       

       

      Sincerely-

      Laura  

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited calls from Citizen Disability. They call every day 2-3 times! I am on the do not call list and even blocked them but they just call back using a different #. I have even picked up the phone and asked them to STOP calling me to non avail

      Business Response

      Date: 07/29/2022

      Dear *****************************-

          We apologize for this inconvenience. We have added your number to our DNC list. This will take ***** hrs to take effect.

       

      Sincerely-

      Laura 

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has called me CONSTANTLY over the last 2 weeks or so. Always from a different number, spoofed based on my area code. I have never done business with them and I have no idea how they got my number. They need to stop.

      Business Response

      Date: 07/28/2022

      Dear **************-

           We are sorry for this inconvenience. We have added your number to our DNC list. This takes 24-48hrs to take effect.

       

      Sincerely-

      Laura 

        

      Customer Answer

      Date: 07/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,


      *******************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CALLERS MADE CLAIMS THAT THEY COULD INCREASE MY EXISTING SSDI BENEFITS. SINCE SSDI IS A MEDICAL CLAIM BASED ON SALARY AND WORK HISTORY, THE SUGGESTION OF INCREASING SAID BENEFITS MONETARILY IS FALSE AND MISLEADING. SUCH FALSE ADVERTISING IS MISLEADING AND A WASTE OF CONSUMERS TIME. IT COULD CAUSE UNDUE STRESS AND DURESS. SUCH PHONE CALLS SHOULD BE REGULATED AND PROPERLY MONITORED BY THE COMPANY. THE FOLLOWING ARE NOTATIONS ON DESCRIPTION OF WHAT TRANSPIRED DURING OUR 20 MINUTE PHONE CALL:CALLED 07/25/2022 CLAIMING TO BE ABLE TO INCREASE YOUR SSDI BENEFITS TRANSFERRED TO AN AGENT AFTER I AGREED TO HEAR THEIR ASSESSMENT SUBSEQUENTLY, THE RESPONDER THAT I WAS TRANSFERRED TO MYSTERIOUSLY DROPPED THE CALL NO FEEDBACK NOR APOLOGY FOR WASTING MY TIME

      Business Response

      Date: 07/27/2022

      Dear ****************-

         We apologize for this inconvenience.  We have added your number to our DNC list. You should not be receiving anymore calls from us. All our calls are made from the potential claimant contacting us we do not cold call.

       

       

      Sincerely-

      Laura  

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant, unsolicited robocalls from numerous different numbers. Impossible to reach a live person and I'm listed on both the Federal and State do not call registries.

      Business Response

      Date: 07/21/2022

      Dear ********************-

         We are very sorry for this inconvenience. We have closed out file and added your number to our DNC list. This can take 24-48hrs to take effect.

       

      Sincerely-

      Laura 

      Customer Answer

      Date: 07/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,


      *****************************

    • Initial Complaint

      Date:07/20/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting many calls from this company but from different numbers. Once they left a message saying I asked them for help applying for SSDI. Not true at all. I don't know what's up but I don't think I trust them!But the worst part is that they won't stop calling. As a previous complaint stated, they call "through " different numbers every time so you cannot block them.I really want to get these calls to stop please ??

      Business Response

      Date: 07/20/2022

      Dear ****************-

        We are sorry for this inconvenience. We are adding you to our DNC list This can take 24-48hrs to take effect.

       

       

      Sincerely-

      Laura  

      Customer Answer

      Date: 07/20/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,


      ***********************

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a complaint similar to others. I am not sure how I got on their call list but I receive multiple calls a day every day, but from different numbers so I can't block the number. I was prompted to press 1 if I want to be removed which I did but calls still haven't stopped. (that was over a week ago). I then tried asking the rep on the phone to please remove me from the call list as I am not disabled and did not apply for benefits of any kind, but she just kept reading her script over me and refused to listen to my request, and then hung up.

      Business Response

      Date: 07/22/2022

      Dear Ms. *********-

          We are very sorry for the inconvenience and late reply. We have added you to our DNC list. This should take ***** hrs to take effect.

       

      Sincerely-

      Laura  

    • Initial Complaint

      Date:07/19/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is making unsolicited robo calls to me daily and refused to put me on their DNC list. I am on the National DNC list, which makes this a violation of the CAN-SPAM Act.

      Business Response

      Date: 07/20/2022

      Dear Mr. Pernitt-

       

          We are very sorry for this inconvenience. We can not locate you in our system, but to be on the safe side we are adding you to our DNC list. This can take 24-48hrs to take effect.

       

       

      Sincerely-

      Laura  

    Citizens Disability, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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