Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 252 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since I retire from **** in 2/1/2024 Ive been getting 6-8 phone calls a day from CITIZENS DISABILITY??Im not disabled and Im only 60 so Im not eligible for SS BENEFITS..I need them to stop calling me
Business Response
Date: 04/11/2024
We apologize for this inconvenience. We checked our system and found you only once for 4/1/24. We have closed your file and will not be calling you anymore.Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business continues to call my number several times daily for the past six months. I have never answered to speak with them until the past month , I answer the call, and state very calmly and clearly , TO STOP CALLING MY PHONE, I do not wish to talk with them , nor will i buy from them or use their product or services, i am being harassed by this company or business doing cold calls , I have asked them by email, by picking up the calls, and yelling and calmly politely requesting they stop calling me. I have blocked the numbers, however they call from various business lines. My caller ID identifies them as ******************************* Services .They wake me up in mornings, I'm in school, and I work so I cannot be woke up for sales calls, but I have to keep phone volume on in case my grown children need me ot grandkids. Or my demanding job.Please I want them to STOP CALLING MEBusiness Response
Date: 04/11/2024
We apologize for this inconvenience. We have eliminated your file and added your number to our DNC list. Please note this can take 24-48hrs to take effect.Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been called over and over from this place. The woman representing this company blatantly lied to me today. I ask her if I could draw social security and social security disability at the same time. She said yes. I figured out that is an absolute lie. I want no contact again with this place. Faith should be fired.Business Response
Date: 04/04/2024
We are sorry for this inconvenience. We have closed out your file and you will receive a letter within 7-10 business days.Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First of all, they called my companion phone looking for me and he told them that she has her own number and they insisted on calling him instead of my phone number and when I answered them they said that they r working with ssdi and they could get me more disability money and I know that they don't work for ssdi and ******** and I also called the airport fraud for social security and she said that they not with social security and for me to file a complaint with u !!Business Response
Date: 03/19/2024
We are sorry for this inconvenience. I am unable to locate you in our system. If you could please email me your phone number or your companion's we will gladly add it to our DNC list. My email is ****************************************Customer Answer
Date: 03/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since February 22, 2024 I have received non-stop calls from them. I don't know all of sudden I started receiving calls from them, I don't need their services or contacted them to discuss or start services.Business Response
Date: 03/05/2024
We apologize for this inconvenience. We have added your number to our DNC list. Please note this takes ***** hrs to take effect.Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me numerous times per day, and when I look it up, it is listed to the feed corporation as well as the disability company associated with this complaint. Finally called them back and told them to remove me from their list and they have not done so yet I do not want them to call me. I have no reason to apply for a disability and its very annoying. Complete harassment.Business Response
Date: 02/20/2024
We apologize for this inconvenience. We have added your number to our DNC list. Please note this takes ***** hrs to take effect.Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizens Disability got my number from some scammer list they bought. I have never contacted them nor am I in need of their services. They keep harassing me by calling me five times a day starting in the early morning. I block each number but they just keep on calling using a new number each time. This is clearly a case of harassment and I want it to stop.Business Response
Date: 02/19/2024
We apologize for this inconvenience. We have added your number to our DNC list. Please note this takes ***** hrs to take effect.Customer Answer
Date: 02/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps calling my phone and never leaves a message. I have no business with this company and would like my number removed from their calling list. Thank YouBusiness Response
Date: 02/19/2024
We apologize for this inconvenience. We have added your number to our DNC list. Please note this takes ***** hrs to take effect.Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I withdrew my request for service and they took my money anyway. Someone provided them with all my personal information and they contacted me out of the blue to say they were an advocate to help me when all along they knew I would be approved due to brain damageBusiness Response
Date: 02/23/2024
We are sorry that you are not happy with our services. You hired us to provide a service, and we provided that service. We wish you the best.Customer Answer
Date: 02/23/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 02/28/2024
We were hired to provide a service, and we provided that service.Customer Answer
Date: 02/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have my final disability hearing on the phone with a judge on 21st & no "representative " has contacted me from the *********** where all the calls originate.I've been waiting 4 years, & all you guys have done is send requests for documents that I've had to arrange myself. I assume you folks then pass them on to SSI.You folks have done absolutely NOTHING in the ladt for years, but we're prim to tell us that you're fee increases from 20 to 25% last year. There were no phone calls or checking in with us to see how we're doing or give us any assurance you had anything handled. I have no idea who my my representative is & the financial strain it has put on my wife who works 60 hours a week is enough.. You guys need to get it together. I'm figuring out how to fire you in the next week!Business Response
Date: 02/12/2024
We are sorry that you were not happy with our services. We have looked into your claim and over the past 3 years, we have done a lot on your claim. We have collected medical records and submitted them to *** and we have done appeals when you were denied. There were times that we would try to reach you to no avail. You received a call in Dec 2023 from your representative to go over your claim and you will be receiving another call from him before your hearing. Unfortunately, we have no control over the length of time it takes for the *** to process your claim.Customer Answer
Date: 02/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
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