Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 252 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired ******************* lost my case. ******************* did not want to do appeal and dropped me as a client. Worked with another Lawyer and won case.******************* is claiming attorney fees. Called his call-center .called again with my Lawyer on conference call to request withdrawal letter. Was assured it would be done. Called back a week later had to start over they keep finding ways to stop from sending me a withdrawal letter.i need to get withdrawal letter from citizens Disability and *******************.
Business Response
Date: 02/08/2024
We are mailing the letter today. You will receive this letter within 10 business days.Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was not able to get my monthly disability started nor my back pay because of their errorBusiness Response
Date: 02/07/2024
We are sorry that the client is not happy with our services. We filed the application for the client in 2022. Once the application is filed SSA will reach out to the client to attest to their application, if this is not done then they will delete it. Unfortunately, that is what happened in this case. We are sorry for this inconvenience.Customer Answer
Date: 02/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizens Disability calls me 5 times a day from all types of different phone numbers. PLEASE STOP CALLING ME AND TAKE MY NUMBER OFF YOUR CALL LIST. I do not wish to be contacted by this company. It is very annoying especially when I am at work.Business Response
Date: 01/31/2024
We apologize for this inconvenience. We have added your number to our DNC list. Please note this takes 24-48hrs to take effect.Customer Answer
Date: 01/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I enlisted their service in April of 2022. They told me fees would be 25% or $6000.00 whichever is less. They stated they would submit application to SS and be in contact with them and notify me of any requests that SS requests. I sent all the medical records CD requested. I waited and waited, my fiancee would stay in contact with CD regularly. CD stated on several occasions that they were not able to get through to SS on the phone for updates, but they would keep trying. Still waiting and now just about a year since filing. I decided to go to Social Security because whenever I would check the status of my case on the SS portal, the portal shows at what stage your application is at from 0% to 100%. Mine was just sitting at about 20 something % forever. So I went to SS and lo and behold, they stated that they had requested information from CD and that is why my file was just sitting and not progressing. From that day forward, which was around August, I and my fiancee, went to SS on a regular basis to check on status and supply any documentation and questions they had. At that point, now that I think of it, I should have terminated CD services, because literally the only role they had was submitting my application to SS. Once my file started moving, file was sent to disability determination on an expedited review due to my having no income and had utility bills past due and needing food and rent paid. In 9/23 DD completed their review within approximately 2 weeks. And finally 2 months later my Social Security Disability benefits were approved. SS hurried up and paid the attorney their $6000 and now CD is asking for another $852 because the case took longer. Does CD regularly practice this method of delay to ensure they get paid more than the $6k? I will be happy to pay CD at most $1000.00 and would like a refund of $5000.00 and the $852.00 voided. I did try to talk to CD regarding this issue, and they stated that I would have to contact SSCustomer Answer
Date: 02/09/2024
I have not heard from the business in response to my complaint.Business Response
Date: 02/12/2024
We are sorry that you were not happy with our services. After reviewing your claim, we have in fact done work on this case. We've dealt with the *** on numerous occasions, we've collected medical records so that they could be submitted to the *** and we've also worked with you during the processing of your claim. We are going to waive the $852 at this time but proceed with the rest. This is an amount that is allowed by ***.Customer Answer
Date: 02/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As i previously stated and stand firm on it. I waited over a year and my case was not moving anywhere at the social security office until I went in person to SSA and they informed me that they had requested further information from Citizens Disability and they had not responded and that is what was keeping my file from moving. SSA had requested this information some time ago. Yes, you submitted medical records to SSA that I PROVIDED TO YOU. I PROVIDED MEDICAL RECORDS TO THE DISABILITY EXAMINER. I PROVIDED DOCUMENTATION REQUESTED BY SSA FROM YOU, I PROVIDED TO THEM DIRECTLY, IN PERSON. SSA records and Disability ********************** will show this in their records. And then and only then, did my file begin to move and approved a few months later. You simply submitted the application but did not make an effort to ensure that my file was moving along. You did not respond to SSA requests for further information. I suffered mental anguish, disconnection notices, rationed food because of your inability to handle my case properly. $500 is sufficient for your processing paperwork, but I will agree to $1000, which is more than enough. My fiancee was the one calling you always asking for updates and you had none and never did you call us to give updates. So no, $6000 is not deserved by CD. If we have to go to arbitration, we can do that.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 02/22/2024
We are sorry that you were not happy with our services. After reviewing your case, you contracted for services that we did provide.Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last month, I keep getting phone calls from this Company. I don't answer, and they never leave a message. I block their number but they just keep adding a different phone number. This is harassment and need them to stop!Business Response
Date: 01/19/2024
We apologize for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call up to 5 times a day from different numbers. *** asked repeatedly to be taken off their call list as I did not ask for or need the services. They will not stop!Business Response
Date: 01/16/2024
On 4/17/23 **************** signed up with us for help with getting disability benefits. We have been calling the client because they have a hearing coming up and we need to do a med audit on their claim. We spoke to her on 5.16.23 regarding docs needed. Claimant asked that the docs be sent via email. If the client no longer wishes to move forward with their claim we will need for them to call us at ************ to discuss.Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving multiple calls a day, from different numbers, all with Citizens Disability as the caller id. I answer is there is no one on the call. I have requested multiple times my number be added to their DNC list.Business Response
Date: 01/12/2024
We are sorry for this inconvenience. We are adding your number to our DNC. Please note this can take up to 24-48hrs to take effect.Customer Answer
Date: 01/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been calling them since June 2023 to remove them as representatives for my uncle, who no longer wants them representing him in his disability claim, and they continue to lie, saying they will remove themselves with Social Security, but they never do. Their customer call centers are out of the country and you cannot reach anyone at their offices in MA. They take advantage of elderly and disabled people. They should be ashamed of themselves. They are scammers.Business Response
Date: 01/12/2024
We are sorry for this inconvenience. I am unfortunately unable to locate him in the system. If you would please email me his name and phone number I can look into this. My email is ************************************Customer Answer
Date: 01/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The complaint was made against Citizens Disability, and though they did answer my initial complaint, and removed themselves from the disability claim, their response indicates that they will still take a portion of the disability payment when ****** Security eventually approves the the claim.
I think it is important that consumers know that this company will not provide an actual service, and yet will still expect payment. The company waits out the disability claim, knowing that the consumer will have to follow up with ****** Services on their own in order to get their claim approved, and then the company collects payment for which they have not provided any services for. This is simply fraudulent, and I would like my initial claim to somehow represent that though the company did reach out, they did not actually solve the complaint issue.Business Response
Date: 01/30/2024
Fees were not waived initially because we did do work on your claim. However, after some consideration, we have decided to waive fees. A letter has been sent to SSA as of 1/29/24.Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been doing all the leg work and have fired Citizens. I have been trying to get a copy of the letter verifying I have fired them. Every time I call I am told rest assured I have sent this to be taken care of. 2 weeks later both has been done. I requested a call from a supervisor and 2 weeks out and still no call back.Business Response
Date: 12/28/2023
We are sorry for this inconvenience. We have closed out the file and have mailed/emailed the letter to you.Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizens Disability calls me 5 times a day from all types of different phone numbers. PLEASE STOP CALLING ME AND TAKE MY NUMBER OFF YOUR CALL LIST. Im a healthy 57 year male. This is my first and final warning!!!Business Response
Date: 12/26/2023
We are sorry for this inconvenience. We have checked our system and could not locate you but to be safe we will be adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
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