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Business Profile

Tattoos

Haven Body Arts, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2022, I paid this business a $70 deposit for a tattoo that was supposed to occur on Wednesday, November 9, 2022. The day before the tattoo appointment, I was contacted by my artist saying that they had left the business effective immediately and would not be returning to do my tattoo. They also informed me that Haven body arts would be calling me to inform me about the cancellation themselves and should be offering to reschedule me with another artist. After about a week of not hearing from the studio, and I decided to call them myself And let them now that I would like my deposit back because I didnt want to reschedule with a different artist of theirs. The receptionist took down my name and phone number to leave a message because they couldnt process my deposit themselves, And informed me that I should be getting a call very soon to discuss it. After another two weeks of not hearing anything, I decided to call again to try to speak to the owner, Penelope. I was told to email Scott to inquire about my deposit instead. I emailed Scott on November 25, 2022 and still have heard nothing. I called Haven a couple more times this week to try to speak to the owner, but she is either too busy to take my call or is not there. I truly believe that they want to hold out for me to give up and have no real intention of ever getting back to me. It is almost been a month since my original tattoo date, and I have heard nothing from them whatsoever. This is just completely unacceptable. I held up my end of the tattoo agreement. Had the cancellation been my fault, I would understand that they would not want to give me my deposit back. However, They could not hold up their side of the bargain, and the cancellation was on them. Below I have attached my credit card statement from July to provide proof of the transaction. I just want my deposit back so we can go out separate ways.

    Business Response

    Date: 12/15/2022

    The client has been issued a full refund.

    Customer Answer

    Date: 12/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Haven Body Arts, Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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