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Business Profile

Car Wash

Rojo Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rojo Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rojo Company, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed to cancel my membership to ******* ******,district manager on 1/22/24. He sent the email saying it was canceled but continued charging the payment of ***** for 11 months. Sadly I just caught it. But I have the emails to back up the conversations from ******* ******. I am looking for a full refund dating back the 11 month's not counting the interest

      Customer Answer

      Date: 01/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/9/2024 I went to rojo car washing and I purchased three months of car washes for $30.00 that the employee offered to me and my wife. We paid $***** that day and it was charged to my credit card and in October and November I was charged $ ***** each month on my credit card On December 12th I noticed a charge of $34.99 on my credit card from Rojo car wash and I called Rojo Car Washing to find out about the charges. I was told that the fine print on the screen that I made the payment mentioned the $34.99 for each month after the first three months of car washes. The employee at ****** processed the credit card for us and DID NOT mention anything about the $34.99 and it was a complete surprise to see the charge. **** refuses to give me back the monies on my credit card and I don't want to pay for something I didn't want and would not have purchased

      Customer Answer

      Date: 12/28/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/10/2025

      Hi Team BBB,

      We see that the customer claimed that they did not know that the 3 for $30 promo would only last 3 months and after this period, the plan would charge them the full price on the fourth month. **** makes every effort to inform customers of our promos as we do not want miscommunication between customers and our business. With this being said, a customer must click the terms box (see picture attached) which indicates that the intro price is in fact in intro price and reverts back to the normal price after the promo period. This customer clicked the box agreeing to this and also had two other promo plans in the past where they properly contacted us to cancel the plan before the normal price was charged. After reviewing the customer's record, we see that the customer called to cancel the plan after the regular price was charged. Furthermore, the customer has also used the car wash plan since being charged. **** always strives to bring great value to our customers and treat customers with respect. We feel that this customer has received great value as they have only signed up for promo plans at $10 a month while washing multiple times per month (please see the customer record attached). If the customer disagrees with this assertion, we welcome the customer to reach out Christian at the ******* location and we will have a conversation with the customer to see where the disagreement is on the value they received. 

      We look forward to working with the customer to help out in any way we can. 

      Customer Answer

      Date: 01/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ********

    Rojo Company, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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