Complaints

This profile includes complaints for Dunlap's Propane, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dunlap's Propane, Inc

  81 Long Pond Rd Plymouth, MA 02360-2641

• 

  Dunlap's Propane, Inc

  PO Box 1167 Plymouth, MA 02362-1167

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Dunlops since I first moved into my home, about 2017 - and I always pay WHAT I CAN, WHEN I CAN, but since I am a totally, permanently disabled senior citizen living on ONLY SSDI BENEFITS - I cannot pay what they ask, and they have been getting 'on me' about my overdue balance. Since I cannot afford to move, or sell, I am stuck with them, and vice versa, they are stuck with me. I do get fuel assistance from the town, but since the prices of the propane have soared, my usual allotment has been depleted. I owe them money, I know that, and I pay them when I can but getting 'your bill is overdue and to get a delivery of propany, you must pay" IS RATHER UPSETTING. My propane usage is for HEAT, HOT WATER and since I am disabled, I need my HEAT & HOT WATER for my health & well being. I simply want them to UNDERSTAND I am doing ALL I CAN..

  Business Response

  Date: 01/29/2025

  Please contact the office to make arrangements for automatic payments to continue automatic delivery.  Thank you.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  They probably won't accept my payment terms, which would be under $100 per month due to my financial situation. I can probably make $25 per month, which this business won't accept.

   

   

  Business Response

  Date: 01/30/2025

  We see that you have made payments totaling $60.00 in the past 4 months (10/7/24 $25.00, 1/3/25 $10.00, 1/28/25 $25.00).  We have delivered $1,182.62 worth of propane in this time. Payments totaling $855.79 have been made by ************************************ (Fuel Assistance).  Part of your balance is the remainder from deliveries from last winter.  We understand that you are as disheartened with us as a company as we are with you as a customer.  We have made multiple attempts to contact you.  Please call the office so we can make payment and delivery arrangements.  Alternately, you can begin to make payments on your account.  We are trying to keep lines of communication open to avoid these issues.  You have not responded any time we have reached out.  

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am totally and permanently disabled and unable to use THE PHONE - due to my aphasia - I get too anxious to speak with you over the phone. I have paid you every cent I have & the note on my paper bill stated 'TO CONTINUE DELIVERY, YOU MUST PAY THE BALANCE DUE" - do you realize that I need my heat for MY HEALTH? My health is my priority - and I need the propane for HEAT, COOKING MEALS, LAUNDRY & PERSONAL HYGIENE. that last paper bill really threw me for a loop. I have been a customer since I moved here about 2016 and have paid you when i can, what I can. With the cost of EVERYTHING rising - i am sure your cost will also increase but I am DOING THE BEST I CAN.. The American Disabled Act does not allow you to NOT PROVIDE me with heat, nor does the SENIOR CITIZEN bill. I don't mind if you send me just enough to keep the heat on - BTW - i have dropped my heat from 68 (last year's usual temp) down to 64 to decrease my propane usage.

   

  I AM TRYING MY BEST BUT I ONLY GET SSDI BENEFITS - just be patient with me please
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting this little 'notices' on my gas bill - "balance necessary for delivery or service" -which in my eyes,means if I cannot pay the entire bill - I will not receive any propane delivery.However, I am SSDI, receive fuel assistance, and even though I usually don't use a lot of propane in the summer - if they do cut me off - I will have no access to hot water for food, laundry, personal hygiene.I have contacted this company multiple times and asked them to simply stop putting that frightening notice on my bills and I have asked them to please reduce the finance charge on my bill (usually about $4-5.00)I simply just want them to UNDERSTAND that I am paying what I can and I eventually catch up.

  Business Response

  Date: 09/07/2023

  As requested, we will remove the notice on your statements and envelope.