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Business Profile

Resort

Red Jacket Beach Resort & Spa

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

This profile includes complaints for Red Jacket Beach Resort & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Jacket Beach Resort & Spa has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked my resavtion thew ****** and tried to cancel it i got no help from ****** or the blue jacket resorts and the resort got payed by ****** ok I tryed to cancel with in 48 hours head of time I got no help from ****** or the blue jacket resorts ok the resorts got payed

      Business Response

      Date: 10/30/2024

      We received ****** ***** reservation through *******. We charged the virtual card day of arrival for the 2-night reservation. Mr. ***** never arrived for his reservation. We reached out via the Expedia portal and through email. We never received a response; Blue Rock honored the stay and held the room for the 2nd night. We never had any interaction with this guest directly or through 3rd party Online Travel Agent, ***********. This guest should be charged an agreed 1st night deposit as they did not cancel outside of the 10 day cancelation policy. Mr. ***** will be refunded $104.21 that has been requested through the 3rd party. Red Jacket Blue Rock does not have Mr. ***** personal credit. We credited the virtual credit card from *******, they will now need to complete his transaction on his credit card. Please know Mr ***** will be responsible for canceling within policy of $85.42, he will be refunded $104.21 which he will need to reach back with the 3rd party he will need to complete.

      Please reach out for any additional assistance

      **** **********

      *******************************************************************************************************************

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Red Jacket's Green Harbor Resort, ***************************************************************** ************** ......................................................................................................................................................................Requesting AX Hotel Deposit Refund of $417.20. I called Hotel Reservation Line *************) and spoke with their reservation staff member for 16 minutes about their rooms and resort. I then went online to their website and ********** reservations for 5/20-24/24 at their Green Harbor Resort, 2 bedroom suite. Unfortunately, our plans have changed and I called today to cancel. I was told they charge one night fee AND if they cannot resell the suite (160 days from now), they will charge me the full $1668.80. Nowhere on their website when I made this reservation was this policy stated, nor was it discussed when I was talking with the reservationist. I would like my $417.20 refunded and the threat of charging me the entire $1668.80 nulled. Thank you for your assistance to this very stressful matter. *********************

      Business Response

      Date: 01/25/2024

      Talked with guest and resolved issue. ***** was able to cancel her reservation with no penalty. ***** claimed she would connect with BBB and close complaint filed.

      Customer Answer

      Date: 01/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a weekend stay at the Riviera Beach Resort in South ********, ** from 9/16/23 - 9/19/23 and had placed a deposit through expedia. Upon checking in I paid the remainder of the balance. There was an issue on 9/17/23 where my husband and I were threatened to be evicted because we had our Emotional Support Animal with us which was included in the initial booking from Expedia. The manager ***** was extremely rude to us and threatened to call the police and hung up on us multiple times and refused to allow us to speak to anyone else. We ended up calling the police to help mediate the situation where *****'s manager ********************* arrived and stated that we could stay with our dog and would not be charged anything further for the inconvenience. While checking out on 9/19/23 there was no balance due and room was in perfect condition (no stains or messes, broken items, etc). After reviewing my bank account it was noticed that the resort had charged me for the remaining balance twice, and another amount $290.62. After contacting the Regional manager and ***** via email, the Regional Manager ***************************** stated that the "$290.62 was for incidentals" but no incidentals were charged to the room. A dispute was processed with my bank for the second charge of $500.78 that was charged as well as the $290.62. My bank issued the second charge of $500.78 back to my account and as of yet the incidentals charge of $290.62 has not been refunded and based on email received from ***************************** it does not appear they have any intention of doing so, and an itemized bill at checkout was not provided at that time or since. It is an experience that was extremely stressful for us and horrible customer service along with the extra charges that initially placed my bank account into the negative and incurred overdraft fees when they should not have been charged at all.

      Business Response

      Date: 01/25/2024

      I do remember this situation and believe we have rectified on the financial side of the matter.

      I will of course re-investigate the charges and refund whatever is warranted.

      *******************************

    Red Jacket Beach Resort & Spa is NOT a BBB Accredited Business.

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