We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pipes and Smokers Articles

Fat Ass Glass Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a mystery box. I've yet to receive the box. I've reached out to company and keep getting bounced around from them and **** Nobody wants to either resend the package or refund me. They ask for a *** investigation to be done and I call *** and get placed on hold forever. I don't have time to sit and play games for something I've already payed for.

    Business Response

    Date: 05/21/2024

    Ups confirmed delivery of package with a photo of it on *****'s porch. When ***** reached out to me regarding a lost package we contacted *** lost package investigation team to try and locate the package. *** driver confirmed delivery to *****'s address and *****'s fianc ******************************* signed and acknowledged receiving the package. Please see documentation from *** attached. When still claiming he did not receive the package I have reopened the investigation several times with *** where ***** refuses to cooperate with ***'s delivery investigation department. ***** also did the exact same claim in 2022 & also complained to the BBB which was over turned. I have never had an issue an issue like this once never mind twice with the same customer. I have followed all necessary steps with *** and it is left for ***** to respond to *** I gave him the direct *** line & the *** dispatch team in **** has also attempted several times to contact ***** without success or a returned call. 

     

    ****************************************************************************************************************

     

    Thanks for your time any other documentation can be submitted upon request.

    Customer Answer

    Date: 05/21/2024

     
    Complaint: 21741026

    I am rejecting this response because:
    I have called *** and get placed on hold for numerous mins. I don't have time to just sit and wait around 20 mins for someone to get on the phone. It's fine I've chalked it as a lost already and just wanted to leave a review with BBB for future customers to be cautious when ordering. 
    Sincerely,

    ***********************

    Business Response

    Date: 05/22/2024

    Unfortunately we are not *** so when there's a lost package investigation you have to cooperate with the shipping company as the receiver. We CANNOT do it for you as the shipper... I gave you the direct line to package investigations there should be no wait time. This is relevant with any e-commerce order wether its ***, FEDEX, or ***** I would suggest signing up for shipping locker or PO Box if you have theft where you deliver your packages. Since you claim this is the second time it's happened out of your 2 orders. All documents provided by *** including the photo of the delivery and your fianc signing for the delivery at your address... 

  • Initial Complaint

    Date:08/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an online order for 75 dollars. ***** is my order number. Was given a tracking number and it's marked my package as delivered. However I've not received and I've reached out to the company multiple times and nobody will respond. Starting to think it's a scam site and I just got ripped off.

    Business Response

    Date: 08/12/2022

    Customer has been in contact with us since receiving the package on 08/10/2022. I have spoke with customer through email, text, & phone (proof of all three) Order was placed 08/08/2022 & shipped same day. They actually called us 08/08/22 when the package was received to ask a question about some of the contents. Customer expressed how happy they were with the order. I will attach screenshots of *** proof of delivery where *** says they "handed package to individual". I have everything I could possibly need to prove this order was fulfilled and completed. Customer is inaccurate in all claims saying they placed the order last week when it was placed 08/08/22. Customer claims order was $75+ untrue order total was $67.49 with Insured free shipping. Customer has stopped answering and isnt looking to "resolve" instead just making fake claims. Customer was provided with all necessary information to prove order fulfillment. At this point I believe they are trying to scam us. If more information is needed I can provide anything. Thank you for your time. I have been in business for years with no complaints as a small business a false like this is insulting and upsetting. 

    Tracking from ***:

    https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z8T473T0395639341&requester=ST/trackdetails

     

    -******
    Owner 

    Customer Answer

    Date: 08/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Everything is good. Package has been received however I will note that it wasn't received until August 12th. 

    Sincerely,

    ***********************

Fat Ass Glass Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.