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Business Profile

Used Car Dealers

Bournigal M Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started leasing a vehicle from said company in the month of August, 2022. Since then I had a couple of issues with the vehicle. The ac/heater doesnt work properly, I have a leak coming from somewhere in the car and now I'm having transmission issues. I've told them a few times about the issues and they've been telling me they will take care of it, I've contacted them several times and they always say they'll get back to me and never do. I just lost my job cause I couldn't make it to work cause the car is not reliable driving it. I've been paying my insurance and the car payments are up to date, I even have a warranty for the car which I'm paying extra on my car payments for which I consider a waste of money since no work ever gets done on the vehicle when they say it will. I just want them to fix what's been wrong with the car and the issue of the transmission that just recently happened, if they cant do that I would like to get my down payment back and the extra money for the warranty I've already spent.

    Business Response

    Date: 01/31/2023

    Hello, customer purchased the 2014 Jeep Grand Cherokee on August 19,2022. Customer came in saying the AC was not blowing cold on driver side vents. We replaced a blend door actuator and the issue did not get resolved. We advised customer to come back to further diagnose the issue. Customer stated he would return at a later date but never returned. We are still liable for said issue and will do anything necessary to resolve this AC issue. Regarding the transmission issue, customer called saying vehicle was having transmission issues well after our 30 day warranty period. Advised customer he has an extended warranty that he purchased. I have included copy of said warranty in this response. In order to get repairs done with extended warranty customer has to bring his vehicle to a licensed repair facility. We are not a licensed repair facility. AC issue is under warranty with us because the issue was brought to our attention before the 30 days so we are still liable and customer needs to bring vehicle in for us to further diagnose. The transmission issue is not covered through our 30 day warranty because it was well after the 30 days but customer can bring vehicle to any licensed repair facility with copy of warranty and they will work directly with the warranty company. For more info please call our office at ***-***-****. Thanks

Bournigal M Auto Sales is NOT a BBB Accredited Business.

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