Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Mass Match, a dating service, in June 2023 after hearing advertisements for this company on ****, a local radio station. At the time, the advertisement said this company services eastern NY where I live. After I joined (~$200), the advertisement changed to say MM services western Mass. I reached out to Lanie D****** on 8/8/23 to ask for a refund. Her email response said that I was "wrong" and the radio station must have played the wrong add. I heard the same add on WAMC today, 11/2/23 at 5:05am. Additionally, Ms. D***** initially sent me a handful of potential matches that live out of state but then nothing after I asked for a refund for false advertising. Had she provided the service I paid her to provide, I would not be contacting the BBB. After paying for MM, Ms. D********* misplaced some notes she took on me and without my prompting, sent me a refund for $50. I am asking that she refund the difference, ($150) and stop false advertising her business in the capital district.

  

  Business Response

  Date: 11/04/2023

  I get many clients from *****'s area through that ad in her area and no one has ever complained about false advertising.  During our phone conversation she even told me she could move after a year if she met the right person. Many of my clients have moved to be with someone as I did when I was her age. The best person alas might not be next door.Many people will drive, many won't. I don't clock people out and I was certainly hoping that soon someone would join who lived closer to her and would be a good fit. It happens so often....it just can take a  lot of time. 

  That being said, lovely as she is, we are not a good fit and I plan to refund her money.

   

   

   

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once my fee is refunded.

  I joined Mass Match to meet a partner in my area.  I met one potential match in 6 months of using Mass Match's "services".  After hearing the false advertising on NPR, I reviewed other recent online reviews of this business and found similar complaints.  Although refunding my fees resolves this issue for me, I would encourage Lanie to stop advertising in the capital district until such time as she can actually deliver on the services people pay her to provide.  

  Sincerely,
  
  ***********************