Complaints

This profile includes complaints for Brown & Brown Absence Services Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Brown & Brown Absence Services Group, LLC has 2 locations, listed below.

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  Brown & Brown Absence Services Group, LLC

  101 Edgewater Dr Ste 260 Wakefield, MA 01880-1297

  
• 

  Brown & Brown Absence Services Group, LLC

  300 N Beach St Daytona Beach, FL 32114-3304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I at no point reached out for assistance. Brown and Brown some how found my information to "help" me file my disability claim with CMS. I never signed fee agreement, and requested multiple times for letter of no representation after I displeased with their representation. This firm did minimal efforts to help with case along with complete lack of communication until time for collecting their fees. I was finally fed up and reached out to CMS personally for status update, a representative at ********** confirmed they sent multiple attempts to contact B&B for more records and information to process claim but never received a response from ************************************************ I did all of the records requests personally to move disability claim forward after months of no movement. My disability claim gets approved and all of the sudden B&B have claimed to have tried to reach me regarding case and took a substantial amount of my disability benefits as attorney fees and costs. Borderline unethical and definitely would not recommend this firm's service to anyone.

  

  Business Response

  Date: 08/29/2024

  Thank you for taking the time to share your concerns. We genuinely regret that your experience with us did not meet your expectations and want to address the issues you've raised thoroughly.
  
  Our records indicate that we did assist with your SSDI claim, working diligently to ensure all necessary evidence was provided to the *** to facilitate a favorable decision. We only take on cases when a properly signed and executed 1696 appointment of representation agreement is in place, and we proceed with a fee agreement to ensure transparency and compliance with regulations.
  
  We understand from our records that we did not receive a formal request for a letter of no representation from you. We strive to maintain open lines of communication and regret any instances where our response may have fallen short. We also show that we made efforts to keep you updated and handle your case efficiently.
  
  Regarding the issues with communication and the handling of your case, we take these seriously. We would appreciate the opportunity to review any specific instances of missed communication and resolve any discrepancies in our records.
  
  Please reach out to us directly so we can address your concerns more comprehensively and work towards a satisfactory resolution. Your feedback is valuable to us,and we want to ensure we improve our services based on your experience.

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried accessing their website and I got the following certificate warning. This company does not comply with government standards. The second connection blocked multiple connection attempts. This site and business have been compromised.

  

  Business Response

  Date: 05/12/2024

  I apologize that a user had troubles accessing our website, but our security certificates are fully up to date.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************ advocates was a part of my ***************** policy to help me with Social Secuity Dissability Benefits. April **************************************************************************************** Brown & Brown request me to send them an electronic payment from my bank account for the total of $19,225 that was suppoused to be pay to Metlife, Social Security sent Brown and Brown $6,000 to paid them for their services when the total amount due to them from me was $3,800 since May I had been trying to get my $2,200 reimburse to me only to just heard back that they sent a check directly to Social Security however when I request a copy of the check or transaction ID number nothing is provide to me. I request them to send my eimburstment the same way I sent them the payment from Metlife via Bank electronic transaction. Even the Social Security doesn't understand why they don't sent that money directly to me because that money is part of my retroactive payment. When it was time for me to send payment for Metlife they even mentioned to me if they didn't receive payment ontime my disability benefits could get stop. Currently I have a financial and a health hardship I need that money urgent to pay my bills. Please help me!

  

  Business Response

  Date: 09/12/2023

  ************ was awarded SSDI in March 2023. Our *** agreement with ************ called for a maximum rep *** of $3,800.00 to be payable to ** from Social Security. Unfortunately, Social Security made an error when processing the award. Social Security paid us $6,000.00. Not $3,800.00. We received the payment from Social Security on 3/17/23. We remitted the overpaid rep *** of $2,200.00 to Social Security on 3/23/23 along with a letter explaining the error by made by Social Security. We asked Social Security to process the remittance and send these funds to ************ as soon as possible. We remitted the funds to Social Security instead of ************ per the Social Security regulations pertaining to overpaid ***s. Social Security has not yet processed the remittance and sent the funds to ************. We have followed up with them and will continue to follow up with them to ensure SSA rectifies their mistake by processing the remittance and sending the funds to ************. If ************ would like a copy of the letter or check we provided Social Security on this matter, we would be happy to provide that to her directly.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 09/15/2023

  We expedited your concerns and were able to secure approval to send you a check in the amount of the difference. We will continue to seek reimbursement from Social Security on this matter.

  Customer Answer

  Date: 09/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

   

  Thanks to BBB I finally received the check today. Go bless you!