Complaints

This profile includes complaints for Cimpress USA, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cimpress USA, Incorporated

  275 Wyman Avenue Waltham, MA 02451-1200

• 

  Vistaprint

  170 Data Dr North Waltham, MA 02451-2222

• 

  Vistaprint

  447 Advance Blvd Windsor, ON N8N 5G8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered postcards as well as your mailing service and the order number is VP_CCM2BMQ7. I ordered 392 postcards to be sent for $256.26. I've seen two of the postcards so far and both have discrepancies, one has a ***** **** going from the top of the postcard to about an inch down and the other has a distorted mark an inch or so long going down the middle. This has happened before and you've given me a full refund, which seems fair because you're sending distorted versions of what I ordered. Today, 6/22/25 at approx. 6:23 pm, I chatted with ***** online to have this issue resolved. Usually your **** are very professional and responsive but I felt like ***** was slow and not as professional. I've resolved this quickly in the past and was very satisfied with the results but this time, ***** said the she would only give me a refund for 50 of the 392 cards because I don't know that all of them have discrepancies. How would I know that though? I can't knock on every door and ask to look at every card. So far, I've seen two and both are distorted. I also asked her if there would be a survey that her supervisor would see after the chat and she said yes, and there wasn't. I would like a full refund please. Btw, I plan on using Vistaprint for all of my printing and mailing in the future, you guys have been great over the years and I also tell others great things about you!

  

  Business Response

  Date: 06/27/2025

  The customer placed an order for Postcards with Mailing Services (VP_CCM2BMQ7) and reported quality issues on two damaged postcards. 

  We have offered a refund for the value of 50 pieces; however, the customer explained that she is unable to verify the condition of all mailed postcards and is therefore requesting a full refund. 

  We have attempted to reach the customer via phone but were unsuccessful.

  As a resolution, a full refund was processed. Customer informed via follow-up email, and feedback regarding the service experience was acknowledged and escalated for review.

  The customer responded on the email to confirm that the issue has been resolved.

  Customer Answer

  Date: 06/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23504065. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Jonathon Sheposh

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vistaprint recommended one of their web deign services through 99 designs to us which is an affiliate of Vistaprint. We wanted a new website developed and paid. The designer ***** ***** from ***** failed to finish our website. We were asked later to review our designer which we did with an honest 3 star review. After that, I received emails from the designer ***** ***** from ***** directly to remove our review. I did not do so and within a week we began receiving MULTIPLE negative fake Indian reviews that has taken our 4.8 star rated company to a 3.9 in a matter of Months. I am requesting someone to contact me to go over the information and documentation I have regarding negative emails from the designer, emails from Navi Singhs supervisor Jolo admitting to this and I am demanding they crack down on their employee ***** *****, His family and friends and Jolo his supervisor from 99 designs. This whole mess started when I called Vistaprint. I have also made a complaint against 99 Designs, ***** *****, and Jolo his supervisor, Again, I have nearly 15 documents related to names, emails and corespondence t justify my claim. I have only uploaded a few I am willing to speak to the media.

  

  Business Response

  Date: 06/20/2025

  Hello BBB Team,
  
  We acknowledge receipt of the customers complaint regarding their experience with 99Designs. Our relevant team has taken over the matter and is currently working to resolve the issue by establishing direct communication with the customer.
  We have made several attempts to reach out, including a phone call and a follow-up email to schedule a time for further discussion. Unfortunately, we have not yet received a response. We have since sent another email outlining key points related to the concern and are currently awaiting the customers reply.

  
  Thank you.

  Vista Support Team

   

   

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed a reorder for simple clothing hangtags from Vistaprint. Nothing different just a REORDER. I paid for Express shipping on June 3rd. I then receive an email stating that there are production delays on June 4th. This is the SECOND time this has happened with them. After contacting them they finally refunded me because my order didn't arrive until today, June 10th. I open my box and it's not the same as my reorder. It's basically printed on regular paper, with extreme fading and color only on one side when I should be both sides. It's as if I printed it on my personal printed using ***** business cards when my printer was about to run out of ink. The same thing happened to my husbands million dollar company with their last business card order. I'm going to suggest a different printer for them as well. They order all of their companies business cards through Vistaprint which happens to be a large account. This is why I was also ordering for my business. This is the last order you will receive from me and possibly his company. This was the most ridiculous thing I've ever had to deal with with a vendor. I was so upset that I immediately threw then in the trash. I cannot even put these "different" tags on with them being so different. I want a full refund. Do not even send me a replacement at this point. I want a refund for the order.

  

  Business Response

  Date: 06/10/2025

  Hello Abby,

  Thank you for taking the time to share your experience with us. 

  I sincerely apologize for any frustration or inconvenience this issue may have caused. I completely understand how disappointing it must have been to receive a product that did not meet your expectations.
  

  Per your request, a refund of $34.75 for your order of hangtags have been processed. This amount should reflect in your account within 3-5 business days.
  
  We value the trust that you and your husband’s company have placed in us over the years, and it’s disheartening to know that we have lost that trust due to ongoing issues. 

  If you have any further questions or concerns, please feel free to contact us at 1.866.207.4955. We're here to help.

  
  Sincerely, 
  
  Patrice
  Vista Executive Escalation Team
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2025, I ordered two banners from VistaPrint to use outdoors at our farm garden and our local farmers market. I ordered my banners 2.5'x 6' with grommets, reinforced edges and a coating. I had selected the appropriate boxes and before placing my order, I was asked to review my design. It didn't show the other options that I had chosen in my cart only a picture of my design and the price for the products with shipping and tax. I received my order today, June 2, 2025, two days earlier than expected. Upon opening the package, there are no grommets, no reinforced edges, no coating. I called VistaPrint and spoke with a very rude woman who told me that my order didn't include these things and that I could reorder. I told her that I had indeed selected those additional items. However, upon receiving my order confirmation, there was nothing there but a picture and a price. She continued to argue with me, so I asked to speak with a supervisor. She said there was none available. I even had her to give me a price for two banners with the additional items that I had selected. She gave me the same price that I was charged ($111.49) before a promotional discount. After the discount and tax was added, my order was $106.36. However, she continued to argue that I didn't order my banners with grommets, reinforced edge and coating. I did! Therefore, I am asking that my order be replaced with the appropriate options and shipped to me with expedited shipping without incurring any additional costs to me or else I want my money refunded immediately. I don't know what the problem is with this company, but I do know what I ordered! I don't know if it was made incorrectly or if it was a website problem, but once again, I know what I ordered and what I paid for. The person that I spoke with on the phone was very rude. Please help me resolve this problem.

  

  Business Response

  Date: 06/03/2025

  Hi ******, 

  Thanks for reaching out. 

  Im sincerely sorry to hear about your recent experience with our customer service and the issues with your order. I completely understand how frustrating this must be, and I appreciate you bringing it to our attention. 

  I have recreated the banner on your account and included the missing accessories, such as the grommets and the reinforced edges. 

  Please note that the coating is not available for outdoor banners. Additionally, a credit was issued on your account and the replacement order processed with expedited shipping at no additional cost to you. Your new order number is VP_5F0QWDKM, and it is expected to be delivered by June 9, 2025.

  I have cancelled the order that you replaced and processed a refund of $10.23, which was charged. The refund should reflect in your account within 35 business days.

  I sincerely apologize for any inconvenience caused by the issue with your original order and truly appreciate your understanding and patience as we worked to resolve the issue.
  If you have any further questions or concerns, please feel free to contact us at **************.

  
  Sincerely, 

  
  *******
  Vista Executive Escalation Team

  
  

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I want to extend my Thanks to the business and those who responded in a very timely manner. Their understanding and assistance in resolving this matter were very greatly appreciated. I look forward to doing business with vistaprint in the future. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Thank You and God Bless,
  
  ****** *****

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered (Order #: VP_4XNMMQS4) 47 direct mail post cards with Vistaprint on 12/14/2024 and paid $62.97. Upon random checking with recipients, it appears most of them did not receive postcards. Part of the problem could be the graphic image on the card which Vistaprint did not notify me that it may not comply with **** mailing guidelines. I asked Vistaprint if I could put my return address, so I know which cards are not delivered. Vistaprint stated no. Though Vistaprint put their return address to hide how many cards were not delivered, which I did not approve of on the template. They are not transparent. This is unfair business. I think there is a problem with the mailing system Vistaprint is using. Not happy with this service.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered (Order #: VP_N3BF76RQ) about 2500 direct mail post cards with Vistaprint on 12/29/2024 and paid $1,758.93. Upon random checking with recipients, it appears most of them did not receive postcards. Part of the problem could be the graphic image on the card which Vistaprint did not notify me that it may not comply with **** mailing guidelines. I asked Vistaprint if I could put my return address, so I know which cards are not delivered. Vistaprint stated no. Though Vistaprint put their return address to hide how many cards were not delivered, which I did not approve of on the template. They are not transparent. This is unfair business. I think there is a problem with the mailing system Vistaprint is using. Not happy with this service.

  

  Business Response

  Date: 04/25/2025

  Hi ******, 
  
  Thank you for reaching out. 
  
  I'm truly sorry to hear of the challenges with your mailing order. This is not a typical experience and certainly not one we intended you to have. Your feedback is invaluable and helps us continue to improve the services we offer.
  
  Please note a refund for the total amount of $1758.93 has been processed. Most of our customers can see this refund on their online statement within 3-5 business days.
  
  Thank you again for bringing this to our attention. If theres anything more we can do to assist you, please dont hesitate to contact us at **************. 
  
  Resolution: A refund was processed for the total amount of $1758.93

  Customer Answer

  Date: 04/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created and managed a personal Vistaprint account using my work email solely as a login credential. The account was never owned, funded, or administrated by my former employer. I used it to create both personal and work-related marketing materialsnone of which were developed as part of my official job duties, and no agreement existed assigning IP to the company.After my employment ended, a former coworker accessed my deactivated work email without my knowledge or consent, used it to reset the password, and changed the account login credentials. I was locked out of my own account and denied access to creative work that I independently designed and need for my professional portfolio.Ive contacted Vistaprint multiple times and even submitted a hand-written letter at their request, formally declaring my ownership and requesting account restoration. Despite this, Vistaprint has refused to return access, citing that the login reset aligns with their Terms of Usewithout addressing the unauthorized nature of the access or my ownership.Resolution requested: Im requesting immediate restoration of my access to the account and revocation of access for the unauthorized user. My personal designs should be protected from misuse, and my intellectual property returned.I have attached copies of our email exchanges and a copy of my hand-written letter for proof.

  

  Business Response

  Date: 04/08/2025

  Hello ******,
  Thank you for reaching out. I understand how important access to your account and documents are, and I want to provide as much clarity as possible.
  After carefully reviewing your account, we found that the email associated with it is linked to your former organizations domain. Because of this, the account is considered part of the organizations property. ***** determines business accounts based on factors such as the email domain (e.g., @*************) and whether the account contains products featuring the companys name, logo and colors.
  We recommend reaching out to your previous employer to discuss access to the account and any documents you may need. I hope this information provides clarity on how this can be resolved through contacting your former employer.
  If theres anything else I can do to assist, please dont hesitate to reach out at **************. 

  Resolution: After thoroughly reviewing the account, there were no personal items created. All items on the account were company related to "skylakepa." To have a personal account. a new account would be needed with a different email address other than one that is associated with an organization. 

  
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st I ordered gift tags for my daughter's first birthday. I paid $20 for expedited processing and Vistaprint promised a delivery date of March 6. On March 6 I got an email saying that my order was still in production with no end in sight. There was no apology, no offer of compensation, no updated delivery date. Just "we're delayed." It is no Friday evening, with almost zero chance of me even getting it from someone else, and Vistaprint can't even tell me what is happening with my order let alone offer anything in return. Vistaprint owes me $100 for the cost of purchasing this through someone else. They have literally ruined this birthday because they couldn't do the one thing they were supposed to do.

  

  Business Response

  Date: 03/11/2025

  The customer was informed that the tracking number for the delayed order (VP_61KS36Q8) is still unavailable. 
  The customer also expressed that she needs the current order delivered by Monday, but due to the missing tracking number, she no longer expects it to arrive on time.
  While the order has been refunded, the customer insisted on an additional refund for a previous order. The supervisor explained that the order from 2016 does not qualify for a refund because there's no issue on the order. The customer requested to speak with a manager.
  The case was endorsed to CCE for Account Management.
  Solution Provided: An outreach was made and spoke to the customer regarding the delayed order.
  She requested a refund for the older 2016 order, as the amount is higher than the 2020 order.
  She requested a refund of $100 to cover the cost of having the order printed due to the delay. 
  The customer was advised that we can only refund one order, and the total refund would be less than $100.The customer agreed to a check refund. I sent an email requesting her address for the refund, but an error occurred while entering the address. I assisted the customer in submitting the address and completed the manual refund request .
  Check refund request was submitted for order number : HNBHG-44A39-5N8
   The customer was informed that the check would arrive in 2-3 weeks, and she agreed to this timeline.
  The order has been delivered on March 11, 2025 with tracking number 1Z7R44E21342060739.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Vistaprint Unresolved Order Issue Dear Better Business Bureau,I am submitting this complaint regarding Vistaprints failure to honor a reasonable modification request and their refusal to acknowledge their error in processing my order.Within hours of placing my orderwell within a reasonable timeframeI followed Vistaprints established procedures to request alterations. Despite adhering to their protocol, my request was ignored, and the order was processed and shipped without the necessary corrections. This resulted in a product that does not meet my business needs, through no fault of my own.Vistaprints unwillingness to address this matter appropriately reflects predatory business practices, as they deny consumers the opportunity to correct errors within a fair timeframe while enforcing rigid, non-transparent policies that ultimately serve their financial interests. I am seeking either a full refund or an equivalent store credit to resolve this issue.I would appreciate the BBBs assistance in holding Vistaprint accountable and ensuring they address this matter fairly. Please advise on the next steps.Sincerely,***** *****

  

  Business Response

  Date: 03/03/2025

  Complaint Summary: 
  The customer claims that ********************** failed to honor a reasonable modification request made within hours of placing the order, despite following the companys procedures. As a result, the order was processed and shipped without the requested changes, rendering the product unsuitable for their business needs. 
  Action Taken:
  We're able to confirm that the customer was assisted by another CARE specialist last Feb 24th via chat and proceed in updating the document and replacing the order.  The shipment of the initial set of cards  (Incorrect version) has been cancelled and returned to us. 
  For the inconvenience, we issued a $15 store credit, valid for one year, which the customer acknowledged and confirmed they could see at checkout.
  The replacement order was successfully delivered on February 28, and we have received no further communication from the customer.
  
  

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay vistaprintUS for a website and the website cannot be accessed. VistaPrintUS did not secure the website domain name and now a 3rd party is holding it ******. I emailed vistaprintUS and they do not seem to be wiling to help me solve the problem theyve created. How can you charge someone for a website that cannot be accessed because the provider failed to secure it??? My small veteran owned business has used the website for years and now its basically been stolen. We based our apparel and advertising on that website. We want VistaPrintUS to pay the ****** for our site and secure the domain to provide us what were paying for. Thank you. Feel free to call or email me. My name is ******* ********* *************. *********************

  

  Business Response

  Date: 02/25/2025

  Complaint Summary:
  The customer is disputing the loss of their domain, which was previously managed by us and migrated to Wix on August 18, 2023.
  
  Action Taken:
  It was confirmed that the domain is now hosted by *********************.
  The domain was handled by Hover after the migration, and renewal reminders were sent to their email throughout April and early May 2024. Both VistaPrint and Hover provided sufficient notification regarding the domain transfer and the need for renewal. Hover sent approximately ten email reminders about the domain renewal and the lack of billing information on file.
  This information was communicated to the customer via email, along with the best possible resolutionpurchasing a new domain name.
  The customer agreed to proceed with purchasing a new domain and was provided with instructions on how to complete the process. As a one-time courtesy, a full refund for the one-time domain reservation will be processed once the reservation is completed. The last email was sent to the customer on February 21st, and we are currently awaiting their response, as the next step must be taken by them to update the domain name.