Complaints

This profile includes complaints for Cimpress USA, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cimpress USA, Incorporated

  275 Wyman Avenue Waltham, MA 02451-1200

• 

  Vistaprint

  447 Advance Blvd Windsor, ON N8N 5G8

• 

  Vistaprint

  170 Data Dr North Waltham, MA 02451-2222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have created a Sync folder link for you to view all the evidentiary documents *********************************************************************

  

  Business Response

  Date: 04/07/2023

  Hi ********,

  Thank you for reaching out to us at Vistaprint regarding the recent challenges with your webmail account.

  We sincerely apologize for all inconveniences caused and assure you that this is not a typical Vistaprint experience.

  We reported the issue to our website specialists and one of our website supervisors reviewed your account and notified our engineers who worked on fixing the issue and recently notified us that the issue with your account is now resolved.

  We appreciate your patience in order for us to fix the issue for you, again we apologize for issues you faced however our website team advised that everything is now resolved.

  Should you have any additional questions or concerns do not hesitate to reach out to us via phone for further assistance.

  Sincerely,
  
  Intraday
  Intraday Coordinator
  **************

   

   

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Vista Print for some stand up pouches as well as some plastic business cards.The cards arrived pink instead of the grey color that they were supposed to be. The stand up pouches, many of them were not properly sealed down the side. I contacted Vistaprint via live chat on Wednesday, December 28, 2022, 16:15:24. I submitted the photos of the damage as requested and I was assured that the refund was processed. Almost 3 months later and the refund still has not been processed.I called Vistaprint and spoke with a "supervisor" today, Thursday, March, 23, 2023 15:20:56 and was told that they could not issue me a refund because I already had 3 previous refunds on my account. I have been placing 1 - 3 orders every month for the past 7 years. 3 refunds isnt that bad. If I complained about every issue, you would be refunding 90% of my orders with your quality guarantee!

  

  Business Response

  Date: 04/03/2023

  Dear *****,
  
  Thank you for choosing Vistaprint.
  
  I have reviewed your complaint and have issued a refund for $653.05, the cost for the Pouches and Business Cards.
  
  I hope that this is helpful and again we are truly sorry for any inconvenience or disappointment caused.
  
  Intraday
  Intraday Coordinator
  **************

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To The BBB Triumph ******** ******************* is filing this consumer complaint against Cimpress *** *** and their Vistaprint Division. For 8 years our company has been a loyal customer of ********************** and ********************** for our company website ********************************** Three months ago Cimpress merged with Wix.com which they changed their website editor from the Vistaprint format for website's they had. This Wix you lose your content, the editor flies all over pages get extended and lost of all content. They do this to force excellent paying customers to use their hire a professional for a charge when the old format you could have your own webmaster do it and more.Our office has contacted CEO *********************** by email today as well. Our office has lost movie business websites, information and more because of Cimpress *** merging with Wix.com. Triumph ******** ******************* is demanding a full refund for website payments for the last 8 years for $1,079.00 back to our company for this loss of business because of this merge.Please file Thank you Triumph ******** ******************* Legal Triumph ******** *******************, consumer

  

  Business Response

  Date: 03/27/2023

  Hello Mr.  ********,

  Thank you for reaching out to us regarding the issues you had with your website.

  Our records show that one of our managers was able to restore your website and reconnected your domain name to the original website.

  We also tried reaching out to you via phone multiple times since last week however the efforts have been futile.

  An email has been sent advising that the website issue is now resolved, and steps was also provided to connect the domain name to the new *********** site.

  We also received feedback that you would like to withdraw your BBB complaint since the website issue was prioritized and resolved.

  We want to thank you for your business and for giving us the opportunity to resolve this issue for you.

  Sincerely,
      
  Intraday
  Intraday Coordinator
  **************
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an annual subscription to this company. Vistacreate- a Vistaprint company. The ads are very deceiving. I immediately messaged and asked for a refund. I think sent a further email asking for an update. Both of my messages were completely ignored.

  

  Business Response

  Date: 03/23/2023

  Hi ******,
  
  Thank you for reaching out. Several attempts to reach you by phone has been unsuccessful.
  
  We must first apologize for any inconvenience that this has caused you. We have read your complaint and I can truly understand your frustration.
  
  Upon reviewing your account with email address ************************* I have seen where there are no current subscriptions or charges taken for a subscription on this account. If it is a possibility that you may have another account, please provide the necessary detail so this account can be checked if needed. 
  
  We apologize for any inconvenience that you may have experienced and can assure you that this is not a typical experience and hope that we are able to resolve your issue.
  
  If you have any additional questions, please feel free to call us at ************** Monday-Friday 8am-12am Est. Saturdays-Sundays 8am-6pm Est.
  
  Thank you for choosing Vistaprint.
  
  Intraday
  Intraday Coordinator
  **************

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  It clearly states I have a pro account and my email address. 

  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago our website was transferred to wix, it was a mandatory switch by vistaxwix. I was informed in January the switch would be happening in the next few weeks. I decided to update our website before the switch and spent the next 3 weeks doing so. I did this because I read that when the site is transferred I would not be able to make edits for some time. The switch was completed and they transferred the version of the site from 2020, not the updated version I had spent weeks on. I let them know of the mistake and they promptly sent an email saying it had been resolved. This was a relief as I also had ads running that were connected to the pixel on our site, costing around $500 per month. I checked online and the correct site was live, almost. I checked the new builder by wix and the site in the builder was the version from 2020. I called and they said it would take 2-3 business days to fix. I waited the three days, there was 0 change. No one had even attempted to fix anything or transfer the correct site. I was told the transfer happened in January which it did not. I called 3 more times and was personally assured I would receive a call back that same day with an update if not a resolution. It has been 2 days since that, no one has called, nothing has been done at all. I havent been able to run ads now for an entire week during our slowest time of the year. Our work phone has been silent, the quietest its been in years. This is no coincidence. But they simply dont care, VistaPrint tells me what they think I want to hear and that is all.

  

  Business Response

  Date: 03/08/2023

  It was confirmed that the customers domain name: yodersheatingncooling.com was changed recently to yodershvac.com. I found that the site is already migrated to WIX. I called the customer today and she stated that she already started editing the site on her own from WIX and so I double checked with Naleeca that the site was not queued for any additional migration and/or changes, this was confirmed and the customer was assured that we would not make any changes from her new edits.
  Customer no longer needs refund.

  Sincerely, Intraday
  Intraday Coordinator

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is all correct, BECAUSE the site hasnt been qeued for any changes or fixes whatsoever after over an entire week, me and my husband decided to fix it ourselves. We are not in any kind of position to hav our website down for an entire week or not displaying are advertising correctly. I was contacted by vistaprint yesterday and she asked me all the same questions they have asked all week. "looks like nothings been done" "what is the domain?" "and it transferred wrong?" It is basically a joke at this point I do not believe they were ever going to fix anything and that is why after waiting a week we decided to just fix it ourselves. It took us two entire days and it still isn't finished but it is close. After she contacted me and I told her we were fixing it she said "ok.. so you don't need our assistance?" and I said that was correct. Never at any point in the conversation did she mention a refund/asked me if I still wanted a refund. I should mention this "refund" would be the $25 that we pay per month which is also a joke in itself. You provide awful customer service, trashed our site for a week, and $25 was too much to offer. But ok sure, go ahead and pretend like this has been fixed but be sure to know it was 100% not fixed by vistaprint. Go ahead and keep your $25. 

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****** & *********

   

   

  

  Business Response

  Date: 03/10/2023

  I attempted a few time to call the customer, it seems she was unavailable or busy as the call went to voicemail. A voicemail was left for this customer, I apologized for the oversight and for not mentioning the refund requested. Since this customer was grossly dissatisfied, we refunded her for the past two months, $50. The customer was advised that the refund should ************** 3-5 business days. An email was sent expressing the same sentiments as well.

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vistaprint is refusing to issue an invoice for our b2b purchase (order VP_B6XB6T1M) . Vistaprint US website states that it can provide invoices. By refusing to issue an invoice it is not honoring its promise. Vistaprint claims it cannot issue an invoice because the tax amount is zero. Our ask however is to have an invoice regardless of tax amount an invoice issued to us can and mention that the tax amount is zero.As a b2b transaction we need an invoice in order to be compliant with our legal accounting obligations Vistaprint US sent us an email where they copied its Dutch subsidiarys legal information eventhough the purchase was done via vistaprint US. We are uncertain of the legality of this and do not wish to take any fraud risk.On the phone we were informed that a refund wasnt an option because the item had already shipped. In your website, however, it claims that invoices are issued after the order is shipped . * Vistaprint's subsidiaries are able to issue invoices. We are not quite sure why this particular company refuses to issue an invoice to us just simply because the tax was zero.Vistaprint is an international multi-million dollar company which has dealing with many other businesses around the world and such, should be able to issue invoices to business customers upon request. Even if that means manually issuing the invoice.

  

  Business Response

  Date: 02/27/2023

  Dear *****,
  
  I have received your complaint as it relates to receiving an Invoice for your order: VP_B6XB6T1M 

  
  The only receipt/invoice that is available for our US customers is the order confirmation email which is sent automatically once the order is placed.

  
  Our US customers usually use the order confirmation email as this is received and accepted for tax purposes to show what was ordered and purchased.

  
  I have gone ahead and requested for the order confirmation email to be resent to your email address.

   

  You can also print a copy of your receipt for your records from your Order History: 

  
  1.Log into your Vistaprint account.

  
  2.Click My Account > Order History & Reorder.

  
  3.All of your orders to date will be displayed. Locate the appropriate order.

  
  4.Click Order Details.

  
  5.Click Print order details.

  
  Upon investigating I also noticed that you were already sent an order confirmation email by one of our customer service specialist.

  
  Therefore we have already sent all the necessary order details to you which gives full details of the items purchased and the amount paid.

  
  I wish there was more that we could do, however we have already sent all the necessary order details to you.

  
  We truly apologize the inconvenience experienced.
   
  
  Sincerely,
   
  Intraday
  Intraday Coordinator

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 I was logging into my VistaPrint account to place an order for Holiday cards for my sister's company. I forgot my account password, so my account was locked, and I was not able to access it. I had recently changed my email, so the recovery email was being sent to an email I no longer have access to. I called VistaPrint to have them help me reset my password. I was told by customer service that they can't reset my password due to security issues. I was told to make a new account and send screenshots of my past purchases so they will transfer ALL my data to the new account. I have called so many times to get updates and with each phone call I must reexplain all the details again. There have been several case numbers assigned, but most were closed without them contacting me to fix the issue. As I said this is since November, we are a catering company have lost a great deal of revenue for holidays and special events, that we could not advertise for or update our specials on our website www.firehousebbqli.com They have refunded me for our website but have not fixed it as of today 02/23/2023. The last case number I received was CM-********* the order I had for our site when purchased was digi-ssx634r9. They can't even find our website. I have written emails to the corporate office with no response at all. I have been a client with VistaPrint for well over 20 years. I have never in all my years been so disappointed in a company like i am with Vistaprint. Their customer service and work ethic are disheartening. The amount of stress this has inflicted our ourselves and our business has been catastrophic.

  

  Business Response

  Date: 02/24/2023

  Hi BBB,

  i was able to contact the client directly via telephone. over the interation, i confirmed what the more pressing issues were - restoring her Website, and will investigate further to determine the best steps forward.

  she also wants to have her old documents transferred to her new account. this will also be checked into, and a resolution provided in short order.

  i had vowed to follow-up with her in the coming week, to discuss any updates in achieving a resolution.

  i will update the records here with the resolution as it progresses.

  Kind Regards,

   

  ***************************

  Customer Advocacy Group

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my company reached out to vistaprint to design a company brochure on 02/14/2023. I received an email on 02/15/2023 from the company stating that they couldn't fit the requested information on the brochure. I reached out the same day and spoke with a customer service rep. we removed the excess requested info and was told that the design team could now do the project. I called the company on 02/17/2023 to request an update as i was told i would receive a proof within 24hrs. after being on hold for approximately 10minutes i spoke with a customer service rep by the name of ******* who informed me that my order has been cancelled and i will have to place another order. i requested to speak with a supervisor and was placed on hold again for over an hour with no update or response. when the rep finally came back on the line after the ridiculous wait time i was informed that they were all busy and someone would call me back. the customer service and respect for other business's time is overwhelmingly disgusting. i will never again do business with vistaprint and would recommend that no one waste their time with this company.

  

  Business Response

  Date: 02/20/2023

  Dear ********,
  
  Thanks for taking my call today. 
  
  We would again like to apologize for the experience you encountered which prompted this complaint.
  
   Thanks for bringing the issue to our attention and we will be taking the necessary steps to ensure that this issue does not recur.
  
  We are happy to learn that you have been in contact with our designers since this complaint and that you are currently working with them to complete your design.
  
  Thanks for your time and I hope you will have a great day. 
  
  Sincerely,
      
  Intraday Coordinator
  **************
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint based on breach of contract, fraudulent and deceptive trade practices, fraudulent misrepresentation and also relates to horrible customer service and evasive tactics to avoid communications with customers directly about issues OVERVIEW Complaintant has been a customer of this company for probably going on 20 years and over the past few months this business has really gone downhill. We have had numerous issues over the past few months with orders not arriving, getting stuck in que, or totally misrepresented as to delivery dates. I am in the middle of releasing a multi million dollar motion picture and am in a position where timing is critical. I have made several justifiable reliances made on statements made by this business that are misrepresentations. Most recently, we joined their pro-advantage service (a paid service) because they offer free priority shipping on orders over $60. This is a fraudulent misrepresentation as they keep sending my orders via **** surepost. Most recently I placed an order totaling $102 containing time sensitive items critical to timing of our motion picture needed for a film premiere event. I even added a bunch of T-shirts to get over the $60 requirement to get these sent priority mail. Again, they ship them surepost?? These will arrive beyond the time that they are needed but they represented they would arrive prior. Had I known this I could have had another company produce these items in the timeframe they were needed. This continues to happen and has been doing serious harm to our film based upon their direct breach of contract and fraudulent misrepresentations. I attempted several times to reach a US based agent and the numbers given me were not valid numbers, even the number listed here with the BBB ************** is not a valid number. Another number gives you an option to speak to customer service by pressing 1, which just disconnects your call. This company really was once reliable and did stuff great??

  

  Business Response

  Date: 02/09/2023

  Hi *******,
  Thank you for reaching out to us regarding the issues youre experiencing.
  I understand your frustration in getting answers regarding your orders and the services. I sincerely apologize for any inconvenience caused and as per our telephone conversation, I am happy to provide the details regarding your account and the services youve selected.
  I have reviewed your account and  21 orders between November 1st 2022 February 9th 2023.
  It was found that two orders were replaced due to technical issues, one order was late by two days due to the Christmas delivery challenges (Expected Dec 28 2022- Delivered on Dec 30 2022) and one order was delivered on the expected delivery date. All other orders were delivered early.
  Your account shows that you signed up for the ******************** with which premium members get a low flat-rate deliver; Economy: $3.99 , Standard: $8.99 and Express: $16.99.
  In addition, ProAdvantage premium members enjoy free shipping on orders over $60 at no extra cost.
  Once an order is placed with Vistaprint you are given an estimated/on time delivery date. In our efforts to provide excellent service we try to process and ship orders sooner than expected and as such I understand  how an expectation of orders being delivered early instead of the expected/on time delivery date may be conveyed.
  For transparency and security all contacts made to Vistaprint via phone, chat and email are documented.  There are notations  on your contacts and what transpired in these instances in which calls were disconnect from you line and also no response from you in chats.
  On our telephone conversation I have advised you of the actions take for the late order, a credit was issued and the postcards youve mentioned to be unusuable were refunded. I have provided you with the telephone numbers to contact us.
  You have shared that the major issue you have is the delivery time and you were advised the estimated delivery date is the expected/ontime date that your order should arrive.
  I hope Ive answered all your queries and nullified the issues you have experienced using our services.
  Thank you for your time and do have a great day.
  Intraday
  Intraday Coordinator

  Customer Answer

  Date: 02/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  They resolved that matter satisfactorily and then turned around and did something completely screwed up again?  I have been ordering items for my movie for going on two years now, then suddenly out of the blue they cancel my recent order???? Then when I call they tell me they need proof I own the design to my own movie, one they have been doing the exact same artwork for over a year and one where my name appears as the movie is titlled, ******************************* Bed of Nails and the film credits appear at the bottom where my name appears what 5 times in with the cast where I am listed as producer, director, etc.....  Now after doing items for my movie for going on two years, now they want to question my copyright now??????  I contacted them and sent a copy of my copyright and trademark registration.......  Still, this new issue remains unresolved

   

  

  Business Response

  Date: 02/24/2023

  Hi ****************,
  
  I am truly sorry to hear about the challenges you have experienced with your order.
  
  As per our telephone conversation, your order was randomly reviewed by our system which requested the information for copyright.

  The information was subsequently provided, and your order reinstated into production. 
  

  We have agreed the issued has been nullified. 
  
  Please contact our ************************ at ************** for further assistance on the matter.
  
  I sincerely apologize for any inconvenience caused by this issue.
  
  Thank you for your time and do have a great day.
  
  Intraday
  Intraday Coordinator

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered >$1000 worth of product from Vista Print (order #VP_LGV7QRQR) on January 10th. The order was canceled and replaced automatically by their system 3 times. I called and spoke to various customer service reps who were never able to explain the issue. Eventually (on February 3rd) I heard from one manager that the items were out of stock. She asked me to look on the website for alternatives and said she would call me back within an hour. I waited two hours and did not hear from her. I spoke to another manager who said the items ARE in stock but could no be delivered until February 23rd (>6wk from ordering and past the deadline we needed for the products of February 15th). When originally ordered, the products were supposed to arrive by January 27th. I'm not sure who to believe because I have received such conflicting information. **************** has not been able. They have not been able to answer any questions.

  

  Business Response

  Date: 02/13/2023

  Hi *********,

  Thank you for bringing this to our attention, we would like first to apologize for the inconvenience caused and assure you that this is not a typical Vistaprint experience.

  We thoroughly reviewed your account regarding the items needed for the deadline February 15, 2023, and we were able to work with you throughout last week and assist with getting the items printed and delivered on time to meet your request.

  We thank you for your patience and understanding and for also allowing us to make things right with you our valued customer. We spoke recently today, and you advised that you now have all the items needed for your original deadline February 15, 2023.

  It was a pleasure assisting you and we look forward to assisting you in the future.

  Have a Blessed and Productive Day.

  Sincerely,
      
  Intraday
  Intraday Coordinator
  **************