Reviews

This profile includes reviews for Cimpress USA, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cimpress USA, Incorporated

  275 Wyman Avenue Waltham, MA 02451-1200

• 

  Vistaprint

  170 Data Dr North Waltham, MA 02451-2222

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  Vistaprint

  447 Advance Blvd Windsor, ON N8N 5G8

Review Details

• Review fromChase C

  Date: 11/03/2023

  1 star
  I ordered a few business-related items on my personal account by accident, and asked them within 24 hours to cancel the items and administer a refund.They happily obliged, but unbeknownst to me, they only sent a 50% refund for the entire cancelled order.Two fulls months went by when I got a ping from my CC that I had a balance 60 days overdue and was accruing interest.I contacted VP support, and they refunded the full amount. I also requested they cover the gained interest charges, but they said this was a user/customer error.Stating, "Cancelled orders aren't refunded unless the user reaches out to the team directly," and, "Cancelled items are automatically issued as a credit."However, I was speaking directly with customer support when the items were cancelled and the full amount was supposedly refunded. Zero "credit" showed in my account, so I wrongly assumed the refund event was successful.Therefore, VP will allow you to cancel your order and keep your money until you realize there's an discrepancy on your statement and zero platform credit in your account.Shady business.

• Review fromJoe N

  Date: 10/23/2023

  1 star
  Had Vistaprint print two black XXL polos with my logo on the left breast. They came to me and a logo was all crunched up and cannot be worn. Spent over $65 on these polos and they will not give me a refund for the crappy products they sent me.

• Review fromDesirae C

  Date: 09/26/2023

  1 star
  I have been using this company for well over a decade. I will no longer use vistaprint services. My order was changed by vistaprint and I received my brochures and a doll house size version of my brochures. The order was brochures and gift certificates. I need the gift certificates for this weekend and instead I have 500 of the worlds smallest brochures. **************** is a complete joke and they are rude. With the hundreds of printing companies out there I will support a small business moving forward. Working with Vistaprint with this order error was the worst experience. After using them for over 15 years.....I was treated like garbage for their error that they will not accept accountability for.

• Review fromHenry S

  Date: 09/01/2023

  1 star
  Reordered business cards requesting phone number update. Received a box of cards of copy sent with update written on all 200 cards. They copied the card with handwritten update and didnt even re-key and print a clear copy! A very poor off center copy duplicated! I could have done this myself. This is a rip off!!!

• Review fromCheryl S

  Date: 08/10/2023

  1 star
  This company is a total joke! They willfully held on to my domain name and refused to release it for well over 7 months--until my renewal was due. The website hosted by them had so many problems such as the contact form worked only rarely, resulting in my losing clients. Terrible experience, the representatives keep you hung up on chat or they purposely disconnect calls, claim they cannot help and need to transfer you to a different department which again then gives the customer the run-around. Never get involved with VistaPrint! I agree with previous reviewers as their customer service is "junk" & sorely in need of an overall. However, even if they had decent customer service, the products they offer are a joke. Stay away!!!!

• Review fromKristin L

  Date: 07/13/2023

  1 star
  99 Designs by Vista is a scam. They won't let you cancel a design unless the "designer" hired agrees to cancel. Of course the designer won't agree, they want paid for doing a crappy job. This has been a nightmare and their customer service is junk. $199 down the toilet for a terrible web design by someone who can't read or write in my language. Beware.

• Review fromArmeni Painting S

  Date: 05/05/2023

  1 star
  Terrible product produced Simple business card was not quality controlled AT ALL off center and huge white stripe on side of business card, I WAS THEIR QUALITY CONTROL ****** Painting LLC **************************

• Review fromJeffrey T

  Date: 04/30/2023

  5 stars
  I just left the most awesome one review and I couldnt get it verified so Im going to make a short took me a dang half hour to write it and Vista Print deserves it and ******** was incredibly awesome and they back everything they say 199% anybody tells you differently I feel bad for them because I just had a wonderful experience. Oh my gosh thanks ******* I wish you could see my other rebuild video.

• Review fromTia E

  Date: 03/18/2023

  1 star
  DO NOT USE THIS COMPANY FOR ANY DIGITAL PRODUCTS!! I was using VistaPrint for my website and business email account. They stole multiple random email files and caused catastrophic damages to my business, my client communication and important court case discussions. For several weeks they apologized and stated they will have it fixed "by end of business day". Several weeks later, more and more files kept disappearing. Then the ** Rep asks me, what email communication I am looking for so she can go into my emails and read me what my client said about how they served their Notice (court filing documents - HIGHLY confidential). They claim for several weeks now that my issue has been sent to their "escalation team" ,,,but I guess that team has not yet been born, because several weeks later, they are still saying that! I am at my **** end on how to recoup the information they stole. They will not take any responsibility for their epic service failure! Yet they keep charging my account for their services. RUN FROM THIS COMPANY! GotPrint does a much better job on printing products and is cheaper! DO NOT PURCHASE ANY DIGITAL PRODUCTS from VistaPrint - this is not their forte and they have NO CLUE how to provide service for this!

• Review fromJackie W

  Date: 11/23/2022

  1 star
  I placed an order for three of my employees on 9/22. I received two out of the three orders. On 10/5 Vista Print cancelled my order for the last set of business cards with no reason. I waited until I had more people to order for to place a re-order for the overlooked cards. I did not want to repay for shipping. I placed another order on 10/27 and received AGAIN two out of the three business cards. I called on 11/10 and they were unsure of what happened and promised that the cards would be there the next week....they NEVER CAME. I called again and they offered to either reprint the cards or cancel my order and refund me. I asked for the cards to either be overnighter or for them to credit my account and reprint them since I had been trying to get these cards for 2 months. They would not. They could care less that they lost a long time customer. Their customer service is horrible.