We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Contractors

Alexis Kitchen and Bath, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid Alexis Kitchen and Bath LLC a sum of about $60,000 to renovate our kitchen and bathroom along with some additional projects within our apartment. Huguens Alexis abandoned the project without completing the entire scope of work. When we tried contacting him to find out when hed be back to finish, he was unresponsive. He ignored our calls, texts and emails. He left plumbing, electrical and carpentry work UNDONE! Huguens Alexis breached the contract. We are owed money back as major aspects of the contractual work has NOT been completed.

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this contractor to upgrade my kitchen, take down a load bearing wall and reinstall cabinets ect. The contractor told me his project would take 3-4 weeks- he abandoned the project after 14 weeks when I told him I was refusing any more payments until the work was completed and fixed. He claimed there were no issues and refused to rectify the issues. He lied multiple times on when and who was coming to do what work, no one was licensed to do the work and he didn't get anything inspected. I have had to spend more money to fix all his issues and have had multiple flooding issues with whatever his plumber did. I have documented all of these issues, have photographs, emails and other contractor statements. I've paid him $16,620 dollars in cash out of the $22,000 due. I have had to redo everything. He even stole a cabinet without my consent or knowledge from my residence and refuses to return it. I don't feel safe as he knows my address and where doors are. I have filed a lawsuit as well as complaints with the MA ***************** to revoke his license and the AG's office.

    Customer Answer

    Date: 10/28/2023

    I have not heard from the business in response to my complaint.

Alexis Kitchen and Bath, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.