Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Lori Designs for a small interior decorating project on 7/5/22. I paid a deposit of $1,152. One of ***** employees met with me at my home and discussed our needs, and we met a second and final time a few weeks later. Since that time, all attempts to contact Lori Designs have failed. I have called, emailed, texted, and visited her office in *******, ** in an effort to resolve this.

  Business Response

  Date: 11/15/2022

  ***************** asked our help in interior design time with her property.  I recollect it being about 800 square feet, so not a large project.  We agreed on an estimate of 12 hours design time and shopping time totaling $1,920, invoiced at intervals and a retainer of $1,152 which represents approximately seven hours of professional time.  ********, one of our contract designers, met with, reviewed space and needs, and managed this project through its entirety.  ******** spoke with ***************** several times and met with her.  During this time ******** created floor plans and spent a significant amount of time shopping for specific themes and products for *****************  I personally consulted with ******** three times for added direction and resources.  Together we have spent over nine hours on this project.

  I am unclear on the time frame of when ***************** was attempting to converse, but I believe it was over a couple week period.  I do not believe I ever received an email or phone call from ***************** directly, but I telephoned her in response to a second request from *****************  The conversation was brief in that she stated she received no services and wanted her money back wherafter she disconnected the call with no conversations.  
  

  I am at a loss on how to proceed with any resolution, but am open to conversations and suggestions.

   

  Thank you,  *****************

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18173019
  
  I am rejecting this response because: As I stated in my complaint, I hired Lori Designs for a small interior decorating project on 7/5/22. I paid a deposit of $1,152. One of ***** employees met with me at my home and discussed our needs, and we met a second and final time a few weeks later. Since that time, ALL attempts to contact Lori Designs have failed. I have called, emailed, texted, and visited her office in *******, ** in an effort to resolve this. ************ took my money and did not do the job. ************ NEVER responded to my contact attempts until I messaged her on her ******** page, as you can see in the attachments. No efforts by her or ******** to finish the job or refund my money. ************ has had several complaints filed against her in court due to similar actions with other clients.   ******** could not have spent hours on the floor plan, as the floor plan is the same as the one we have now. ************ has made NO efforts to rectify the situation.
  
  Sincerely,
  
  *********************