Reviews

Review Details

• Review fromAngel P

  Date: 03/29/2023

  1 star

  Angel P

  Date: 03/29/2023

  I bought Sylvania Mosaic starter kit ***** from Amazon that was supplied by Ledvance according to Amazon and the two that I have ordered and received does not work, Amazon sent me a replacement of the same product and they don't work either. So Amazon is sending me a reimbursement of my purchas, since I was told that they are having a hard time contacting the supplier they gave me their number. When I talked the their support person, I was told that he would transfer me to the warranty ***** what I got was a message to leave my number and I would get a call back, I left my number but after 2 days I never got a call back. I called back and I was transferred to the supposedly warranty department, after explaining what my problem was with product that they are selling the person started asking questions to find out if I tried troubleshooting, I explained that I did all that I could to all the product that I have on hand, so he kept on asking questions like did I take out the plastic off the remote before using it, so I told him that I had mentioned that when I was doing my testing with the remote that the light on the remote was blinking when I press any button and pointing it to the controller next to the ac/dc converter and I did this to all 3 products that I have on hand. His solution was send it back to Amazon and ask for replacement, so I pointed to him that what I have are all replacement of my original purchase, so then he said that they can send me a replacement but I have to send the product that I have on hand and I have to pay for shipping, so I said what guarantee do I have that the product that they are sending will work, he said there are no guarantees on everything. I am not inclined to spend anymore money on this product if there are no guarantees that the product that I will receive is going to work.

  Ledvance, LLC

  Date: 04/07/2023

  The units were purchased from Amazon and replaced by Amazon. Amazon is reimbursing you for the units that are not working. It would be unusual for six out of six units to not work, which is why the troubleshooting is required. We can offer prepaid shipping in order to test the products. If product is deemed defective, we will replace. Please send email to ************************************* Please include your name, address, and the receipt in the email, along with a description of the issue. Once we receive this information, we can process a warranty claim. 

  Warranty (ledvanceus.com)

  if you are outside of the return window at your point of purchase, and your product fails to operate within the warranty period, please contact us at *********************************** or at (800)-LIGHTBULB ***************). Product warranties can be found on the packaging as well as the product link pages on this website and are summarized below.

  
  Terms & Conditions
  LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period found on the product packaging and product pages and specified below when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God.

  if you are requested to return product after contacting LEDVANCE please ship to address provided on the Return Material Authorization paperwork. If paperwork is misplaced, you may ship to the following, please be sure to include your contact information so that your claim can be processed.

  
  LEDVANCE
  1100 *********************
  ********** ***** **
  *************

  
  LEDVANCE WILL REPLACE WITH THE SAME OR SIMILAR PRODUCT FREE OF CHARGE. LABOR FOR REMOVAL OR REPLACEMENT IS NOT INCLUDED. LEDVANCE RESERVES THE SOLE RIGHT TO EXAMINE AND DETERMINE WHETHER THE PRODUCT IS DEFECTIVE. PROOF OF PURCHASE MAY BE REQUIRED. THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.