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Business Profile

Solar Energy Design

Viridis Energy Solutions, LLC.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation was completed on 09/13/2024.I was promised that System Inspection would take only 5 weeks so it should have been completed by 10/18/2024. I am almost a month later and I am getting the run around. If you can be so kind to talk to this business on my behalf to provide a valid explanation for this delay or to finish the job they are contracted to do.I am deeply grateful whatever you can do to assist. I rather not complain to ******************************* but if it is necessary I will do it.

    Business Response

    Date: 11/13/2024

    Dear *****,

    Thank you for reaching out and sharing your concerns with us. We understand the importance of timely project completion and apologize for the delay.

     After completing your installation, our head electrician conducted an additional inspection to ensure every detail met code standards. During this process, he coordinated with the town to schedule your final inspection, only to learn that the primary inspector had unexpectedly gone on leave without a confirmed return date. Since then, weve addressed all minor adjustments needed to meet the required standards.

     The backup inspector, who has limited availability, will conduct the re-inspection, and were working closely with the town to secure an appointment as soon as possible. We share your commitment to wrapping up your project and appreciate your patience as we navigate these scheduling challenges.

     Thank you again for your understanding, and please know were doing everything we can to expedite the final steps.

    Warm regards,

    The Viridis Energy Team

  • Initial Complaint

    Date:09/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6,2023 my solar panels stopped producing solar power. I then received an electric bill for $652. I have been calling multiple times per week since the beginning of August, in which they have not responded. I have left voicemails and there has not been a returned call. I have been paying $226 monthly for my solar panel loan, in which they have not been working. I would like someone to come out since the main distributor SunPower said that since viridis was the installer and they have done everything on their end, that viridis would have to come out. I have not been able to talk to someone. My goal is to get my solar panels working.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been asking them to send back an installer for nearly 3 months now to fix a crooked solar panel on the front of my house. They do not return texts or emails. They have not set up the final inspection yet and completed the installation over 3weeks ago. Zero communication as to what is going on . We signed this contract back in Oct. Of 2022 and they still have not got the system running.

    Business Response

    Date: 06/26/2023

    To whom it may concern,

    We have been in contact with the client and went by to take photos of the panels. We will aim to come by and make adjustments for that.  We are aiming to have someone go there tomorrow. 6/27

    For the final inspection we will coordinate that with the inspectors as soon as we have the paperwork necessary (COC and Affidavit) This should happen over the next couple of weeks. We will also reach out to the client directly when we are ready to schedule the inspection.

    Our goal is to get the system up and running and adjust the panel so we have a satisfied client!

    Thank you for your message and we look forward to getting this system turned on.

     

     

    Customer Answer

    Date: 07/07/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Viridis Energy Solutions, LLC. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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