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Business Profile

Veterinarian

Massachusetts Veterinary Referral Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 20yr old cat named lightening to mass veterinary referral Hospital in ******. She has kidney issues and diabetic on insulin Friday night.5/23/25 I noticed I dont think she ate any of her food. Shes drinking a lot of water and urinating Friday night. Seemed to have trouble walking with her back legs.Her walk had progressively gotten worse Saturday 5/24 She wouldnot eat again so I did not give her insulin. Went to animal hospital they did bloodwork. They ask, are you looking for quality of life. Yes. Told me nothing in the blood work shows what could be causing her issues why shesnot eating or able to walk. The doctor recommended an ultrasound to see if theres anything going on in there. The ultrasound showed fluid in the abdomen so my option was to do anything. The doctor did let me know that she was not in kidney failure. My options were Take her home do nothing, drain and hospitalize or drain and take her home. I was told hospitalization cost thousands of dollars.I did the drain and took her home Sunday. Her walk in progressively got worse. Shes falling over. I took her back different doctor. Did a ketones blood test nothing suggest any issues of shes not walking or eating still no insulin. The doctor said her heart rate was rapid. I told her it was not like that yesterday She just looks like a drunken sailor give her time I took her home. I took her out ofthe crate. She tries to get out she falls now shes peeing herself. She cannot walk at all. I give it a little more time. Shes not moving she keeps swelling herself. Shes just laying there heart rate is still very fast. I called and asked for a doctor. A different doctor called me she immediately told me that my cat was in kidney failure and has an infection. We need to hospitalize her to slow down the kidneyfailure, and address the infection. She had a fever, no one told me about.Never an option to euthanize. I had to tell the doctor she needs to rest. She did not get quality of life. Suffer

    Customer Answer

    Date: 06/13/2025

    I have not heard from the business in response to me emailing to have a medical director call and she did. I have decided I’m not completely satisfied and  still think I’m due a refund. I have not heard back regarding my BBB complaint regarding refund for unnecessary medical procedures when my 20yr old cat need to put to rest. Not suffer an additional day and be put thru procedures that were not appropriate given her age and health issues

Massachusetts Veterinary Referral Hospital is NOT a BBB Accredited Business.

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