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Business Profile

Appliance Repair

Serenity Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Liebherr Refrigerator that is under warranty. I must go through repair companies on their list of approved repair services. For some reason, ***** *******/ Serenity Repair was on the list. I contacted them and Mr. ******* came to my home on 12/6/2022. He said I needed a part. He charged me $89 for the service call and left. He asked me to make the check out to him personally and not his company. I thought that was odd, but I have a plumber who does the same thing because it's a small business, so I paid him. I hadn't heard back from him in a month so I called and he said the part was not in. He has not answered or returned a call since and has not returned to fix my refrigerator. I got another repair service and apparently, under the terms of my warranty, I don't need to pay anything! So he shouldn't have charged me the $89 and it was all a scam. Not only didn't I owe the $89 in the first place, he took my money and never repaired my unit. He's a scammer.

Serenity Appliance Repair is NOT a BBB Accredited Business.

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