Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a birdland member by placing a sizable amount of money, $2500, to purchase tickets to regular season games and have access to purchase playoff games. While I realize some of the issue lies within ********************* setting game times and determining the dates of playoffs, the Baltimore Orioles sold playoff tickets to its birdland members at a higher price then they did for the general public. During presales, the Baltimore Orioles claimed they would provide early access to game tickets. However, they then decided to lower the ticket prices due to lack of demand, without reaching out to compensate the same loyal customers. Then, while attending the game, it was widely publicized that numerous season plan holders or birdland members were provide $100 compensation AND given upgraded seats. Of course, being a diehard fan, I was already in the stadium trying to enjoy it. However, I couldnt hear anything that was said by the ** announcer, nor could hear the umpires that were speaking about certain plays being replayed / challenged. My biggest disappointment came when I reached out to the ball club (before game 2). Instead of contacting me by phone before the game offering me any of the upgrades AND partial refund, instead they responded to an email. This email wasnt received until well after game time. The club obviously has my phone number because they most certainly called me last year answering questions before I made the decision. As soon as I made my down payment, my representative and the membership services havent responded in a timely manner. When I signed up, I was under the impression I would have an individual representative who treated me as a valuable customer.Consider me disappointed that I had to even consider reaching out to the Better Business Bureau. As a lifelong Orioles fan, this makes me rethink things in the future Pictures are screen shots of ticket prices I couldnt access in the presale

  Customer Answer

  Date: 10/10/2024

  The Baltimore Orioles called me today and I wish to drop my complaint. I thank them for making the situation right. 

  Business Response

  Date: 10/10/2024

  Hello All - 

  I spoke with ******* ***** this morning around 10:30am via telephone at ************.

  We had a pleasant conversation about pricing and demand for Wild Card games.  He appreciated that I took the time to pick up the phone and call him.  

  Thanked ******* for his support as a Birdland Member and offered complimentary tickets for his family for an April or May game in 2025.  Also, emailed him my contact information and offered to be his point of contact for the near future.  

  Toward the end of the conversation, I mentioned his claim and ******* agreed to cancel it.  We both were happy with the way the conversation ended. 

  Thank you,

  *****

  ***** *******
  MANAGER, BIRDLAND MEMBERSHIPS
  Baltimore Orioles
  O: ************
  

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attaching several letters that will help explain the issue. In late 2019/early 2020 before the pandemic I paid for the 2020 Full Season Tickets. The 2020 season was cancelled and ticket holders were allowed the option of letting the Orioles keep the money and they would pay interest or refunding the money. I allowed them to keep the money. In 2021, ticket holders were given the option of taking the tickets or leaving the money, again I allowed them to keep the money. In 2022 I was not able to come to the games due to family issues so they offered to keep the money. In late 2022, I informed the Orioles that my health had unexpectantly declined and I would no longer be able to attend the games. I have requested a refund of the $10, 440.00, initially telling them they could keep the additional $2283.00 they added to the account. They have ignored four verbal requests and two written requests for the money. Since they have ignored my requests (absolutely no response) I would expect a refund of the entire $12, 723.00 that has been sitting in my account - #******. It is a shame I used to think they were an honorable business, unfortunately I no longer feel that way.

  Business Response

  Date: 08/22/2024

  After looking into the complaint and gathering information, we
  were able to reach out to our accounting department. They were able to provide
  us with a check number, which is ******, which you can see in the attached document
  provided. The check #****** that was sent to ****** ******* on July 19th,
  2023, with the amount of $10,338. The check was deposited on July 24th,
  2023, at a PNC bank and was signed by ******. 

  Customer Answer

  Date: 08/22/2024

  Thank you for helping me. Yes, the Orioles did finally pay me last year. I wasn't sure why the complaint was resubmitted by BBB but thank you. Please close the case.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Orioles membership account has a $125.75 credit. I tried on numerous occasions to get my balance refunded in early September until Mid-October with no resolution. Each time the person said the could not, when I pleaded due to various circumstances; they said they would have to check and never responded back. I gave the Orioles various opportunities to honor this with no resolve.The service at the stadium became very poor at the latter part of the season (i.e. July, Aug, Sept). It was not worth me driving 150 miles to a stadium that didn't value my business. They continually ran out of food or didn't have enough SGA items. The staff was incompetent and not responsive to the *** requirements.

  Business Response

  Date: 01/30/2023

  The Orioles reached out to this fan in December to address concerns. After the holidays, we were able to connect and resolve the concern. 

  On January 17, 2023, we processed a refund of her $125.75 credit to her credit card. We asked if she had any other outstanding concerns and she said she was all set.

  Customer Answer

  Date: 02/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************