We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Leasing

EZ Rentals and Leasing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started renting cars from EZ Rentals on Reistertown Rd in October of 2023. I rented from them for over a full year, including everyday in that year. Within that year I was involved in 2 car accidents in their vehicles. I communicated with the company immediately following both accidents to ensure they understood I wasn't at fault and that I was responsible for their vehicle. I let them know I was hurt and they didn't say anything to me. I actually asked if I could go to see my lawyer and the office Manager ** A said that I could, so I did. I received treatment through my lawyer ***** ***** at the *************** injury center. They treated me for both accidents ******* **** up until August. When I finished therapy I checked in with my lawyer to see where we were with the case. Mr ***** informed me on that day that he never got any assistance from EZ Rentals and their so called ********************* that they used to not help people. They had my lawyer send a email to this department and there was never any response or solution to this issue! I argued to ** A and management in the building (4 different people) including ***** and ******** ********* that they made me pay for insurance everyday, so I should be covered in accidents that's not my fault. I am still waiting for my lawyer and EZ Rentals to find some type of resolution. They are bad business and hopefully you can help me.

    Customer Answer

    Date: 01/28/2025

    On April 22, 2024 and May 18, 2024 I was involved in car accidents while renting vehicles from EZ Rentals on ***************. Both accidents were the fault of the other driver. Months later they have still not given my lawyer any help processing this claim. I brought insurance from the company everyday I had their cars. 

  • Initial Complaint

    Date:07/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting a vehicle from them (EZ) and the brakes went out on the vehicle while driving (almost crashed) I was instructed to bring the vehicle back up there to swap it out .. I was charged (45$) daily rate is 65$ .. I was there for 4-5 hours waiting after I paid for that day.. they put me in another vehicle which I had for 9 hours and the fuel line came out while driving .. power steering and brakes didnt work so I had to coast into a parking lot once I stopped the vehicle all the gasoline poured out on the ground.. this being the second life threatening issue I expected compensation. They offered to swap me out into another car which I specifically asked would it be a safe vehicle because if I had children in the vehicle with me at the time of the incident things could have gone worse. They informed me that after I paid 100$ I could be put into another vehicle (unsure if it would be safe or not) they shouldnt be in business if they are renting vehicles that are putting peoples lives in danger.

EZ Rentals and Leasing LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.