We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laundry

SudShare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 104 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used there service with fantastic customer service only to use it the last time and hove our laundry returned unclean and unfolded. When we notified the company via the SudShare app we were told the investigation team would reach out. It's been 8 days and nobody reached out. We want our money back.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 7, 2022/08/16) */
    I would absolutely love to look into this for you! Have you checked your spam or promotions email folder, to make sure you didn't miss our communication? It's very easy to submit a Help Request or contact a Support Agent for assistance. Additionally, if you leave your order number here, I can have someone reach out to you immediately.

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found Sudshare online and thought it would be great for helping me get some laundry done more easily. I looked on their website and saw that they offered "simple pricing" of $1 per pound of laundry.
    I got an account, scheduled for my laundry to be picked up, and was notified that a $20 hold would be placed on my card until it was weighed, and the actual price was calculated. That's all fine, but there was no notification that there was a 20-pound minimum for laundry orders.
    I contacted customer support and was told that if I wanted to know about the minimum, I had to manually look up the FAQs on the very bottom of their website to be aware of it before my order.
    This minimum is fair, but I should have been notified of it prior to my placing my order. My laundry was $13.60, and I was charged $20.97 after the minimum and tax were applied.

    Because there was no notification of the minimum, I feel like this was misleading, and maybe even unlawful advertisement, and I want a refund or credit for the extra minimum charge to the $/lb price for the amount of laundry that was done, which would be only $6.40. I'd also like them to start notifying people of the minimum at payment time.

    Business Response

    Date: 10/24/2022

    Business Response /* (1000, 12, 2022/09/01) */
    ***Document Attached***
    I apologize if the customer did not feel that we were up-front regarding a minimum price. We do have this information listed boldly on our website, it's very easy to find when a consumer is learning about our product. We also have this information listed in the Terms of Service, which must be agreed to before being able to use the app. Lastly, this information is available on the Home Screen of the app; the very first page you see when getting your account started has this information. Please see the screenshots I provided, both of our webpage, and when in the app itself.

    There are also several other places in the app that the customer could review this information, and I would be happy to provide screenshots, if necessary, I just offered screenshots of the easiest, most basic places that this information is immediately available to any consumer interested in the service.

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sudster Kierra picked up my 4 regular bags of my clothes on Sunday 07/17/2022. On 07/18/2022 she left 6 large bags of other people's clothes on my porch & charged me $57. I immediately advised SudShare & requested correction of the bill. She picked up the 6 bags & left 5 bags of my clothes mixed with the clothes of others: maternity clothes, baby/toddler shirts, underpants, leggings etc., & men's clothing including socks & underwear. The underwear & socks were folded in a smaller bag within a bag & mixed with mine, even socks were rolled into mismatched balls-one of mine rolled with one larger different color man's sock. They also lost one of my custom German Shepherd Dog Pawsionate brand shirts that cost me $43 & for which I made a claim to them. They did not respond to this email although their basic insurance plan provides up to $ 200 in insurance. SudShare has failed to correct the bill. They responded that the clothes would be picked up & the bill corrected . Today is 07/20/2022 & the clothes are still on my porch. I warned SudShare to pick up the clothes by 8 pm yesterday, their cutoff for pickup & delivery is 8 pm, but I changed my mind because I didn't want to destroy the evidence of their misfeasance. In addition some pregnant mother is missing these items. I am 67, live alone-not pregnant, no children or grandchildren or men in my home. How do I get this app-based business to correct this problem? I also left 2 messages for a call back through their automated Senior Support telephone line (833) ***-**** & to date have received no response. Please help me. I don't know whom else to call.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 10, 2022/08/29) */
    Hello, thank you very much for reaching out about this. I do apologize for the tardy response, but after reviewing the original complaint and the communication between the customer and Support Staff, I have initiated a full investigation, to be handled by Directors in the Customer Service Department. I can see that the customer is absolutely correct and that Support should have done better to assist her. We deeply regret the challenges she faced in discussing her problem with Support and we will be making immediate changes to prevent this happening ever again.

    I will also have upper management reach out to the customer in question to offer a much better resolution than she has so far experienced. I do see credits were given for the missing item (as other items originally reported missing have since been returned), however I do feel more attention to this complaint is deserved. I apologze fully on behalf of SudShare for the poor experience this customer has had and hope sincerely that we will be able to come to a resolution for her.


    Consumer Response /* (3000, 12, 2022/08/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    After multiple non-responsive emails & in-app "chats" over days with SudShare, I asked my bank to block SudShare's access to my account & it did so. I deleted the SudShare app from my phone. I no longer do business with this company & would advise others to avoid it as well. I note that its answer to my complaint is devoid of concrete steps to remediate the issues I raised & to avoid them in the future. But you may close my complaint because my bank resolved the problem to my satisfaction.

SudShare, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.