Complaints

This profile includes complaints for Comfort Care Medical Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comfort Care Medical Equipment, Inc. has 4 locations, listed below.

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• 

  Comfort Care Medical Equipment, Inc.

  1105 N Point Blvd STE 306 Baltimore, MD 21224-3472

• 

  Comfort Care Medical Equipment, Inc.

  405 Frederick Rd STE 158A Catonsville, MD 21228-4633

• 

  Comfort Care Medical Equipment, Inc.

  7801 York Rd # 336 Towson, MD 21204-7449

• 

  Comfort Care Medical Equipment, Inc.

  10710 Charter Dr STE G050 Columbia, MD 21044-3263

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed my lymphedema specialist, ****, and the medical equipment supplier, Comfort Care Medical, that if my primary insurance ******** does not cover the expense, then neither will my secondary insurance ********** Blue Shield. I will also mention that *** provided my insurance information beforehand as Ive been going to the same lymphedema clinic at Christiana **** for years. They told me that my insurance covered the lymphedema products 100%. They processed this order and put it through the incorrect insurance on their own. Now, Im receiving a bill from Comfort Care Medical in the amount of $1,025.00. It was originally $1000.00, now they are adding $25.00. Again, this should not be my responsibility. I provided all of the accurate insurance information. They acted on their own. I cannot afford this bill because Im on a fixed income. I also offered to send the products back to Comfort Care Medical, but they said they cant take them back. I should not be responsible for a billing/insurance error that originated from ****/Comfort Care medical. The date of service is 08/26/23 and the account number is *****

  Business Response

  Date: 08/13/2024

  My name is ******** ******** - partial owner and President of comfort care. *** forwarded this patients complain to me.  After reviewing this claim, I understand where there may have been confusion coming in.  We communicate with all patients that verification of coverage is not a guarentee of payment; however, i beleive this patients benefits were ran incorrectly on our end.  They checked benefits as if Highmark BCBS was this patients primary, as ******** did not cover garments at the time of this DOS.  There is a specific question they put in that states "will there be coverage if ******** denies" and the answer to that was NO.  So this order should have never been proceeded with from the beginning.

   

  I will pull this patient out of collections and write off her balance, as i agree with her. Please let me know if you would like to see copies of insurance denials, etc. or any other pieces of information.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Could you please send me a copy of the cancelled bill in the amount of $1,025.00 or some form of confirmation that this bill has been pulled from collections?
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comfort Care Medical I informed my lymphedema specialist, ****, and the medical equipment supplier, Comfort Care Medical, that if my primary insurance ******** does not cover the expense, then neither will my secondary insurance ********** Blue Shield. I will also mention that *** provided my insurance information beforehand as Ive been going to the same lymphedema clinic at Christiana **** for years. They told me that my insurance covered the lymphedema products 100%. They processed this order and put it through the incorrect insurance on their own. Now, Im receiving a bill from Comfort Care Medical in the amount of $1,025.00. It was originally $1000.00, now they are adding $25.00. Again, this should not be my responsibility. I provided all of the accurate insurance information. They acted on their own. I cannot afford this bill because Im on a fixed income. I also offered to send the products back to Comfort Care Medical, but they said they cant take them back. I should not be responsible for a billing/insurance error that originated from ****/Comfort Care medical. The date of service is 08/26/23 and the account number is *****

  Business Response

  Date: 08/30/2024

  I have already responded to this in great detail and said I agree with the patient I am not sure why I keep getting these notices stating I haven't responded. Please advise. 

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, I ordered two new pairs of compression socks from this business. I have been ordering socks twice a year for the past five years from them without a problem. But when I ordered this time, the *** was very unprofessional, putting me on hold for five minutes, and laughing. Apparently she didn't ask all of the questions, as usual, so the next day a *** named ***** called and left a VM that I needed to fill out paperwork and wanted to know the color and type of the socks that I ordered. Since June 8, I have been calling them back and always get a VM and no one returns my calls. Today, June 12, I called and got a *** named ****** who said that my order was never placed therefore I would not be billed. But my ******** credit card account has been billed for $160. I want the charge to be removed. I do not want the product.

  Customer Answer

  Date: 06/14/2023

  
  Jun 08, 2023
  COMFORT CARE MEDICAL - ************
  
  Dispute In Progress
  $160.00
  160 points
  $841.68
  Purchased On
  Jun 08, 2023 12:53 PM ET
  Posted On
  

   

  Here is the bill on my Citibank account from ******************** Care. I have put the charge into dispute with the credit card as well.

   

  Jun 08, 2023
  Purchase Method
  Online
  Cardmember Name
  ****** C ****
  Spend ********************************************* Not Else Where Classed
  Merchant Details
  Comfort Care Medical
  
  
  *************
  
  Website

  Business Response

  Date: 07/07/2023

  This is the 1st im hearing there were additional issues after we had spoken with Mrs **** on 06/12 and sent the request to our billing **** to issue the refund. The refund was issued back on 06/19. There are protocols we have to follow as a medical provider as what was being requested to be ordered is medical equipment. A signed patient consent and hippa form are required for every order that is processed regardless of if they are paying out of pocket. This was explained to her as it is to all of patients, doctors and therapist that order medical equipment thru us. She was made aware regardless of payment nothing would be ordered until the paperwork was in fact completed. When she called back on 06/12 at 9:24am we did let her know this, and reminded her nothing had been ordered as of yet and once we have the documentation completed, we could process that order for her. She asked to cancel and that is what we did. I did attach proof the refund was in fact issued back to her card. 

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****