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Business Profile

Pizza

Roma Little Italy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/25 I called the **** **** road location of Roma Little Italy XXX-XXX-XXXX and placed an order for me and my coworkers. I asked the store to review my order amount before charging my card because he kept changing prices and it was different than on the menu. He was very nasty and irritated. He kept changing the order and the price. I told him to forget it, I don't feel comfortable. the price keeps changing and the order is wrong. I told him to cancel it. When I hung up the phone. I received a notification from the bank of a charge. He charged my card $118. I called him back he said the food is outside and he is not returning my money. I asked him how is that large order cooked and outside when I just hung up less than 5mins ago. He hung up. I called back. he kept yelling and refusing. no food was outside. He then tells me to come to the store and order the food for the amount he charged. I told him I am at work no. I did not authorize my card to be charged. I told him I will call the cops. he kept calling my job saying it will be there Monday my friend says Monday. I still have not received my money. I have disputed with my bank

Roma Little Italy is NOT a BBB Accredited Business.

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