Reviews
This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,403 Customer Reviews
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Review fromNancy T
Date: 06/24/2025
5 starsNancy T
Date: 06/24/2025
***** was very friendly and explained everything to me. I think he did a great job!
Would be happy to have him come again if I have problems!
Len The Plumber, Inc.
Date: 06/25/2025
Thank you for the 5-star review!Review fromMichelle W
Date: 06/24/2025
5 starsMichelle W
Date: 06/24/2025
We’ve had several good experiences with Len the Plumber. Most recently, **** *. was extremely helpful in identifying what was causing our leak and, even though it turned out to be the roof rather than plumbing, he was able to tell us what exactly we needed to do to fix it. He was on time, thorough, attentive to cleaning up, a true expert, and very kind and helpful.Len The Plumber, Inc.
Date: 06/25/2025
Thank you for the kind words!Review fromNathan T
Date: 06/23/2025
5 starsNathan T
Date: 06/23/2025
***** ***** ** was wonderful, and my daughter called him a superhero. He was friendly and was very knowledgeable. I highly recommend and fingers crossed you get ***** as your technician.Len The Plumber, Inc.
Date: 06/24/2025
Thank you!Review fromArun K
Date: 06/23/2025
1 starArun K
Date: 06/23/2025
$495 to change the AC capacitor. Really? Such a sad world we live in. It was not even an emergency call. And I myself told the technician that it was the capacitor, so there was no "Diagnostics". The technician was here may be 20mins, that's it. No fault of the technician, he was friendly, he did the work right. It's the greedy company that's setting those prices.
Moral of the story, unless it's an emergency, stay far away from this company that's scamming customers and go with your local provider. I got the same fix done a couple years ago by a local company for $240, should have stuck with them. Oh and I have an appointment coming up to quote a new AC unit installed. If they charge $495 for a capacitor, imagine how high they would price a full AC installation, easily about $3-5k more than other providers. Have to cancel that appointment. Lesson learnt.Len The Plumber, Inc.
Date: 06/24/2025
****, To address the issue, we have escalated the matter to our branch management team. Please be advised that we have emailed you back and ask that any other feedback you may email us!Review fromCatherine C
Date: 06/23/2025
5 starsCatherine C
Date: 06/23/2025
I have been pretty pleased with this company as it is easy to make an online appointment and ***** showed up during the scheduled time frame. The A/C problem was fixed a couple of weeks ago by replacing the contact. Alas, ants have decided to party inside by electrocuting themselves and blew out the contact again. Sigh, ***** replaced it again at a discount. He was very helpful and honest, I would use this company again.Len The Plumber, Inc.
Date: 06/24/2025
Thank you so much for the review!Review fromWilliam E
Date: 06/23/2025
5 starsWilliam E
Date: 06/23/2025
Overall experience was great!!
Technician was very nice and professional.
The best thing was Len plumbing came out the same day, which was good when you have and emergency.Len The Plumber, Inc.
Date: 06/24/2025
Thank you!Review fromdavid b
Date: 06/22/2025
1 stardavid b
Date: 06/22/2025
Our last experience was really bad. i feel like they take advantage of being an emergency service.
we had a very backed up kitchen sink line from mis-using our garbage disposal. that part was 100% our fault.
We ended up having to cut out and replace a 12’ section of pipe.
to do this, they brought out 2 more trucks so there were a total of 3 people. overall time spent was about 1 hr, they made an absolute mess of our house and cared very little about letting water go any and everywhere. my wife was chasing them with towels and buckets.
at one point one of the techs let the sink run with no s-trap connected and let water fly everywhere onto the kitchen floor.
final bill was $6000. that was $5000 for labor and 2 extra techs, and then another $1000 because they said the pipe they replaced was “hard to access”.
the pipe was wide open - not behind a wall in an unfinished section of our basement. we refuted this charge to which they agreed to return $1000 to us in 1 months time.
3 months and many phone calls later- nothing. you can’t call the service managers directly. they have to call you. and they won’t.
my advice- unless your house is actively flooding- wait and get some proper estimates. i will not be calling len the plumber againLen The Plumber, Inc.
Date: 06/24/2025
We've escalated your review to ***************** for resolution and apologize for the delayed response.Review fromDrew D
Date: 06/22/2025
5 starsDrew D
Date: 06/22/2025
Fixed my AC on hottest day of the year. Quick, courteous and straightforward description of the issue. Thank you!Len The Plumber, Inc.
Date: 06/24/2025
Thank you!Review fromDonna J
Date: 06/21/2025
5 starsDonna J
Date: 06/21/2025
They were excellent did a great job. Highly recommend., very professionalLen The Plumber, Inc.
Date: 06/24/2025
Thank you so much!Review fromStephanie C
Date: 06/21/2025
5 starsStephanie C
Date: 06/21/2025
On time. Efficient. Explained everything to me. Answered my questions. Told me all the costs upfront.Len The Plumber, Inc.
Date: 06/24/2025
Thank you!
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