We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Ward Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 27, 2023, I entered into a contract with Ward Communities to purchase Lot 54 (** *** ***** ****) in the Pines at Cherry Hill subdivision in Elkton, MD. At the time, the home was constructed and was the 'spec' home for the community and being sold at a discount. The one outstanding item was the construction of a 14x12 deck to be added to the back of my property. Ward was responsible for the permitting process with Cecil County to request a variance or lot revision and then complete the deck within 180 days of my closing date which was September 28, 2023. Per the contract, if the deck is not constructed within 180 days, Ward would refund me the cost/value of the deck (which the sales rep estimated to be approximately, $18,000. TO DATE, Ward has not successfully obtained the permits from the county, and my emails go unanswered for days or even weeks at a time. There does not appear to be any good faith effort on behalf of the business to remedy this issue. Since they could NOT successfully complete the construction of the deck, on May 1, 2024 (nearly 8 months AFTER the closing date) I requested the sales team and construction manager to confirm and validate the deck value and let me know the amount I would be refunded. As of June 12, 2024, I still not have received a response to that inquiry.

    Each time I reach out via email, I also have to go and contact Cecil County zoning & planning to see if there has been any progress made so I can validate that against what Ward is telling me. On multiple occasions, I provided Ward with an update from the county that they did not seem to be aware of which to me constitutes negligence and a lack of effort. We have copied leaders on our emails and no one from the company has reached out to apologize for this poor performance.

    We purchased this home for $449,990 which included a deck that we have YET to receive. My request is that the company remedy this issue immediately by putting in the deck or refunding me.

    Business Response

    Date: 06/21/2024

    Hello,

    My name is Earl ********, I'm the President of Ward Communities. I just emailed Ms. Cleveland and told her that we will issue a check today for the amount she paid for the deck in question. I apologized about this terrible situation. The bottom line is we were unable to get a variance from Cecil County to allow us to build the deck she purchased, this should have never gotten this far. I'm embarrassed it took so long to simply give Ms. Cleveland her money back.

    If anything else needs to be done by Ward Communities on this situation, please let me know. We'd be happy to do whatever needs to be done.

    Sincerely,

    Earl ********

Ward Communities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.