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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 335 Customer Reviews
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Review fromChelsey R
Date: 12/13/2022
1 starIf I can give them a 0/5 stars I would. I wasn't going to bother writing a complaint but my partner insisted I do before the year is up. This happened in March ***** of 2022. Long story short, during my 2 day stay, I realized on the last day that the sheets had blood on them, I didn't notice earlier because I did not sleep under the covers. After I called down to the front desk to bring this to their attention, they seemed very unbothered by this and hung up on me my first call. I called back, and the woman working the desk said they will send someone to change my sheets. A few minutes later there was a faint knock on the door, and the woman sent to "change my sheets" did kind of like a drive by past the door and shoved the replacement sheets in my hand in the process. So yes, I ended up having to change the sheets myself. The staff refused to assist me with making sure my sheets were clean because of "Covid." What about me? This was not my blood. Guess they didn't care if I caught it, and the staff also didn't have masks on. After my first initial complaint, I waited VERY patiently (about 2 months) for a response, and unbeknownst to me one of the general managers (*******************) at the location closed the case and said it was settled with a free parking pass. I did not speak to anyone about settling and absolutely WOULD NOT accept free parking as compensation. The parking wasn't even $20. Also why am I paying for parking at a hotel? I've filed multiple cases with different people/branches/levels of management during the next few months (at least 3+) and received no response! Even when I tried to follow up they gave me the same run around. The promised reopen the cases and follow up with me, and never did. I would never recommend this hotel to anyone, and would rather stay in my car if this was the only option. The staff is horrible and very nonchalant, & I never got any type of compensation, sorry, or refund. Unsanitary. Nobody even cared. 0/5 stars. Don't book!Review fromJeff F
Date: 12/09/2022
1 starJeff F
Date: 12/09/2022
Stayed in courtyard Marriott Charlottesville, my room flooded within 10 min of me being there. They couldn’t move me so they cleaned it up and told me they’d comp the room and dinner. After playing 477.00 for everything they NEVER Reimbursed me. When I left in the morning I found my truck broken into and $2000 worth of stuff stolen. I filed a police report and marriotts response was “sorry you park in our lot at your own risk” they have no cameras no security and they know this is a problem. I’ve been a Marriott Customer for years but they will never get anymore of my money. They do not care about their guest their properties and they damn sure don’t care about keeping your stuff safe while on their property. Shameful.Marriott International, Inc.
Date: 12/10/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromMelissa D
Date: 11/20/2022
1 starMelissa D
Date: 11/20/2022
I had one of the worst experiences ever at the Marriott hotel in Everett Washington a couple weeks ago, in near freezing temperatures. We get there an hour after our room is supposed to be ready, it’s not ready yet, they do not have an alternative except to take a lesser room so fine.. we take that. We drop our things at our room on the fourth floor. Then we take the elevator to the second floor and I take my six year old daughter to the swimming pool. There are 2 towels left. I set them aside for us and we go swimming. Another guest takes our towels unbeknownst to me because the pool is out of towels, and there is no staff there to help. After an hour of waiting and pacing around the second floor trying to get help dripping wet in my bikini with my fat mom bod I tell my daughter that we are going to have to rush up to the room.. so soaking wet and dragging a screaming six year old we rush up to the fourth floor to our room. Once there I realize that there is no hot water. I let the water run for literally five minutes and it is ice cold still, I call front desk. After being on hold shivering for what seemed an eternity. Their advice was to “leave the water on for longer because we’re having issues today”. I try this. Nothing. Chilling, ice cold water. I call again, same wait, same advice. A third time I call and ask for a manager. I’m told the manager is gone for the night but they will send up maintenance. 1130 at night rolls around and maintenance still hasn’t come. We finally go to bed exhausted with chlorine in our hair. Maintenance never did come and despite asking for a Manager that morning I was never contacted by one and never offered so much as a discount. I left a complaint with the front desk and emailed a complaint. I was told someone from “leadership staff” would get back to me. I never did hear from them after three times of emailing. I have reached out and they still have not contacted me, so I feel my only recourse is to write a bad review.Marriott International, Inc.
Date: 11/26/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromJohn H
Date: 11/20/2022
1 starJohn H
Date: 11/20/2022
My house was undergoing renovations. My wife has just undergone dental surgery and she was also suffering from a painful diverticulosis. It was so severe. that my Sister-in-Law had to rush her to the Emergency Room at the University Medical of Georgia when the pain became unbearable. She was released and we booked a room at Fairfield Mariott in our hometown, Aiken. When we checked I informed the clerk on duty, Dayton, that my wife was ill, and we would not need housekeeping. There was never a problem until we decided to extend our stay an additional day. Dayton was again the clerk on duty, and we were booked for another night. The next day, I went to get and additional key. At that point, I was told that I had to vacate the room > I was given no explanation. I am 100% disabled Veteran from wounds that I suffered in Vietnam, and it was all I could do to restrain myself in the face of such blatant arrogance that the franchise owner displayed. For no apparent reason, we were told to leave. Prior to leaving, I ensued that housekeeping inspected my room. After this, we left and sent the Night at the Holiday Inn Express. There was absolutely no reason for blatant arrogance except greed .Marriott International, Inc.
Date: 11/26/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromBrenda D
Date: 11/15/2022
1 starBrenda D
Date: 11/15/2022
I had the worst hotel experience at the Springhill Suites Lousiana Downs. $275.93 for a one night stay. My card was charged so I had to pay whether I stayed of not. First, I payed for the room online but was asked for my card again on arrival to charge for incidentals. That was shady. I have never stayed at a Marriot hotel that was this dirty. The floor was dirty, the walls were dirty, the bed headboard was dirty, mold in the shower, feces looking stains on the floor near the bathroom, the room floor was stained and dirty, the toilet had low pressure and was difficult to flush, the sheets and towels were dingy. I left to go to the store to pick up extra lysol and disinfectants. I had my two young grandkids with me and I felt so disappointed.
I slept fully dressed so that we could get up and leave as soon as possible. I could not wait to return to Texas to shower again. We all felt dirty. This hotel is a ripoff. They are over charging and something needs to be done. The non-response makes me feel that they are aware and are just getting paid. I feel that they really need to refund my money back. I do have photos and can provide them. What a rip-off.
I responded to the review from the Marriot Hotel and got absolutely no response.Marriott International, Inc.
Date: 11/17/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromAmanda W.
Date: 11/08/2022
1 starAmanda W.
Date: 11/08/2022
They never paid me and is refusing to give me my checkMarriott International, Inc.
Date: 11/09/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromStacey G
Date: 11/04/2022
1 starStacey G
Date: 11/04/2022
We evacuated to this hotel when Ian came through. We ended up staying a few extra days and decided to get our clothes laundered. When we left to go back to our home, it was discovered that they charged us for two “dry cleaning” charges that we never asked for. We were told by the front desk to specifically write “launder only” which we did. I’ve called and have spoken to the manager several times with promises of being called back and having the charges taken care of. This has been a month and I’ve been the one to initiate the phone calls. They also charge you for parking and tax you on the valet service. We missed an airboat ride because the valet lost our damn car! Turns out, housekeeping had our keys for whatever reason. No apologies, NOTHING! We are Marriott Elite members and the service we received here was atrocious! I would avoid this hotel like the plague. We definitely will be finding another chain that will take care of their customers. We WILL NOT be spending another dime with Marriott again.Marriott International, Inc.
Date: 11/05/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the futureReview fromRitz A.
Date: 11/02/2022
1 starRitz A.
Date: 11/02/2022
My complaint is regarding the time shares Formerly ******* ******* now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so
Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies. I’m merely asking to use my star options (that I was FORCED to Bank due to the Pandemic COVID) that I may use it as intended, for me and my family to use to book vacation/hotels and NOT for insurance or almost nothing resort credit. This is FAR FROM FAIR or Just.
I’m sure I’m NOT the only one experiencing this. I’d appreciate if the company can reach out to make this a more pleasant OWNER experience.
Thank you.Marriott International, Inc.
Date: 11/02/2022
Please note Marriott International is not in the timeshare business. Please direct your inquiry to Marriott Vacations Worldwide Corporation - https://www.marriottvacationsworldwide.com/contact-us/.Review fromMatt S
Date: 10/28/2022
2 starsMatt S
Date: 10/28/2022
This review is for the "Fort Lauderdale Marriott Pompano Beach Resort & Spa" in Pompano Beach FL.
Stayed here for 4 days earlier this month and our experience was fine, but really not motivating to return, even as Marriot reward members and cardholders. The location and property itself was nice, but left a lot to be desired.
The perks were the ease of being able to sit at the beach and the nice pool area (for an upcharge of course). The guy working the beach booth all weekend was awesome! The local "circuit shuttle" was a great feature to be able to go to the nearby restaurants without paying for uber/lyft.
While there is a restaurant on the property with a bar and menu for each meal, they charge an outrageous amount ($26/person!) for the buffet (unless you're a top tier cardholder). This was disappointing and it ended up being more budget friendly to DoorDash from a few cafe's in the area (we ordered delivery for 2 people for basically the same price as 1 buffet). Seems like a flawed perk.... It was good they can add the charges to your room for the bar at the pool though. The staff there was nice and accommodating within what they're allowed to do.
The worst part was our final 2 nights. There's construction currently going on with a new high rise next door along with roadwork on the street front facing the hotel (N Beach St). The front desk told us they usually are done by 10pm, but our final night it went on all night and we heard constant beeping and drilling on the road. I understand they can't control that but they clearly knew it had been an ongoing thing and didn't mention it when booking (a warning would've been sufficient) especially since we paid to upgrade for the balcony with the ocean view. The front desk couldn't comp us any discount for that when we expressed our concern cause a manager wasn't there but said they'd note it. Felt like we got nickle and dimed for everything, even though we're new Marriott cardholdersMarriott International, Inc.
Date: 11/01/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromSheryl S
Date: 10/27/2022
1 starSheryl S
Date: 10/27/2022
This hotel is too over priced for the numerous problems they have.
1. Their reservations dept changed fraudulently my date of arrival from the 14th of Oct to the 13th without notifying me then they said they'd charge me a cancelation fee if I cancelled my reservation.
2. They charged a flat $200 on your credit card for staying with them then they tell customers if you use a cash deposit that you have to pay $300 and $100 per day to discourage you from using cash. They are committing fraud to earn interest and run up their hotel credit card revenue by holding onto credit card authorizations for lengthy periods during and and after the hotel stays.
3. At check in - they held $507 over the actual room stay. Their error but the Supervisor was rude towards Mr.
4. The first room wasn't cleaned properly. There was an old towel left in the bathroom, dirty shower a blue warehouse garbage can in the bathroom that matched nothing. No garbage liner.
5. Dust was all over the furnishings
6. Oil leaking all over the hotel door from something at the top hinge. Housekeeping is pretty bad.
7. There was dark food splashes all over the wall near the elevators where Noone took the time to clean up.
8. The 2nd room that I was moved up to had the same blue warehouse garbage can without a liner in the bathroom, dirty towel left behind, a dirty soap holder.
9. There was gum on the phone mouthpiece, the fridge was not cleaned and dust was all over the furnishings as well. I placed a call to the GM to express my frustration and never heard back. I missed one of my workshops dealing with this mess as well.
10. The day before check out, I requested a late check out due to a workshop time frame scheduled for the day. They still turned off my key and I had no access to my room for over an hour.
11. Check out took me over an hour. I went to go and get my $200 cash deposit I gave them and had to go through an extensive wait to get my money from Vinny T***** - Asst Mgr.Marriott International, Inc.
Date: 10/28/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future
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