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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 334 Customer Reviews
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Review fromRodney M
Date: 09/03/2022
1 starRodney M
Date: 09/03/2022
My wife and I had to make an emergency trip to Wake Forest, NC and made a reservation with Fairfield Marriott in Wake Forest and canceled within 10 minutes. They charged us for the room and added over $100 in taxes and fees. They refused to reimburse us any part of total. After multiple times of trying to contact them and discuss our situation they kept giving us the run around. I WOULD NOT RECOMMEND FAIRFIELD INN.Marriott International, Inc.
Date: 09/07/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromDavid L
Date: 09/01/2022
1 starDavid L
Date: 09/01/2022
In July, I booked a stay at this hotel through hotels.com. When I arrived at the hotel, the desk clerk asked for my credit card for incidental charges. A few days later, I noticed that the hotel had charged my credit card for a full nights stay in addition to the charge by hotels.com. I have called the hotel three times. Each time, the person answering the phone acknowledged the double billing and promised that I would receive a credit. I have not received a credit after more than 6 weeks, Now I am now working with credit card company to cancel the charge. Such a nuisance.Marriott International, Inc.
Date: 09/07/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromShwetah M
Date: 08/31/2022
1 starI recently stayed at the Marriott Aruba Ocean Club last month with my family to celebrate my parents birthdays. My mothers handbag had $1300 stolen from it as well as my fathers wallet had $300 and change stolen from it. We called security the same day we found out about it and luckily they caught the housekeeper with the cash in $100 bills just like my mom told them. I told Marriott I want a full refund for my parents room because they were traumatized by this incident and my mom refused to leave the room after this happened. They have given me a run around for my money and no one follows up or calls me back depsite calling their customer service number multiple times. They have offered me a $250 comp which is unacceptable and at this point I will be going through my credit card to get a refund but this is a joke. We have never felt so unsafe in any resort in all the years we have been vacationing around the globe. The manager of the property never even came once to apologize to us even once. Security guys and the director of operations were nice but unable to give us a refund. This should be as simple as 1-2-3, we got stolen from, and we had to wait hours before they found the money. How scary and devastating is that? I have opened two cases with marriott about this but no one seems to care or call back. I am shocked because I did not accept this kind of horrible customer service and treatment from a Marriott. We spent a lot of money on this hotel thinking its a 4 star property it will be a great experience and now I regret it so much because the Ritz Carlton was the same price as this property and the only reason we picked this is because the rooms were together on same floor but I made a big mistake and ruined the entire birthday celebration for my parents and my family as well as my brothers family traveling with me. We had 3 rooms and no one enjoyed this vacation. My brother was already refunded by his credit card and now I have to go same route.Review fromAbhijit R
Date: 08/31/2022
1 starI am a Titanium Member with Marriott rewards for over 20 years and have had some of the greatest experience with Marriott. But for over a month I haven't been able to access my account or use my points. I have been told that my account has been combined with another customer and it is getting worked on. I have been given a ticket number and in spite of repeated follow-ups, the issue has not been resolved. The worst is that Marriott is not able to give me an ETA for resolution and I see no sense of urgency . It has impacted by travel plan and I can't even schedule future vacations with points. This is extremely disappointing and I am hoping for some immediate help from Marriott to resolve this ASAP.Review fromJoy H
Date: 08/25/2022
1 starMarriott's business practices seem very short-sighted. I had just stayed 30 days in a Residence Inn and I was trying to stay one more night using the points I was collecting during the current stay. There was more than enough for one more night. But instead of helping me make that happen, Marriott customer care roadblocked the entire discussion. I would think that helping a long stay customer stay one more night, using her own earned points, would be in the best interests of the company. This just soured Marriott for me and I will be switching to Hilton or Hyatt for my future stays.Review fromDylan W
Date: 08/22/2022
1 starDylan W
Date: 08/22/2022
We decided to take advantage of a gift card we got and have a vacation and get out of town for a bit. We wanted to visit the Boston and Cape Cod area and we found Raynham MA, being between both of our areas of interest. I booked a room online and my gift card said I couldn’t book it with my gift card and had to be a bank card, that seemed fair so I put my card down and it took ~$237 out of my account on July 18th. I didn’t realize that it would take it out and I called the hotel and they said it was just a temporary hold to reserve the room and that I need to show the gift card to the front desk when we arrive and it would go back into my account.
Okay, a little strange already but if it’s policy then it is policy.
About a month later on Saturday August 20th we make our way to the hotel and when we checked in the woman charged my card an EXTRA $260. I was really shocked that it came up after I showed her the gift card number and she left the desk came back and ignored the card. I asked what it was about and she said it was a temporary hold. They already took a temporary hold out on my account and now they took ~$497 of my bank. She brushed us off and wouldn’t contact a manager to have other questions I wanted answered. Terrible service already.
2 hours later the first woman changes shifts and I met the person I talked to on the phone to answer my questions. I explained her the situation and she said “I am ZERO percent surprised the other woman didn’t help you…” she said the first $237 charge was put in for a refund and now the gift card was taken by this new woman. I did leave a message with the manager but he never answered my call or message to get my questions answer. She said it should be fixed and my remaining balance on my card matched what it should have been.
Check out day comes and we have woman #1 again and I said IMarriott International, Inc.
Date: 08/23/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromSteve K
Date: 08/21/2022
1 starSteve K
Date: 08/21/2022
I had a reservation at the Fairfield In Charlotte Northlake on Aug 16, 2022. When I stopped to check in, the staff told me that they were oversold and I did not have a room. This was at 11pm local time. Staff told me to call the Marriot reservations number to find another room. I have called the Marriot number give them the change to address and make my poor experience right. A Marriot supervisor refused to resolve my poor experience and told me that the hotel manager is responsible for finding me a new room and comp me for the poor service. To date I have left messages with Cory, the hotel manager and have not received a call back. Unacceptable.Marriott International, Inc.
Date: 08/23/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromTracy S
Date: 08/19/2022
1 starTracy S
Date: 08/19/2022
I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat.Marriott International, Inc.
Date: 08/23/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromRd W
Date: 08/16/2022
4 starsRd W
Date: 08/16/2022
Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members.
8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended bad -while checking out the last day mgr. ask me to leave.
Events :2nd day I told the manager I would never stay at this hotel again. The next day I went to check out the manager was talking rude to me and asked me to leave the hotel while checking out. She embarrassed me and humiliated me. left in tears. The whole event at the hotel was twisted and accused me of being a bad guest. 67 - husband 78 with health issues. filed a complaint as soon as i got in the car and asked them to watch the hotels tape. -given a case number the issue was sent to the manager that I had the complaint on, and the case was closed. Managers email me a letter saying I threw towel -trash on the ground and aggressively yanked her business card from her hand " I do not tolerate this behavior from anyone at my property ask to leave. and they said the case was closed. hotel Manager told the headquarters that she had review the tape and had the case closed. Why would they let the manager do the investigation on the issue when it was on her. experience (Arrived did not have my room that was guaranteed, found wet towel in our room in BAG-I took to the front desk WAS UPSET, no hair dryer, shampoo, frying pan. Next day spoke to mgr.-ask if I can have a new room because of noise- scratch sounds. Put us on 4th floor (in notes -first floor only)kept the old rm . Funeral took wet towels left all day -door to the front desk and dropped side of desk. I am at fault.Marriott International, Inc.
Date: 08/18/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromCourtney
Date: 08/14/2022
1 starCourtney
Date: 08/14/2022
I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location to OSHA and the Texas Health Department as this is a health and safety violation. The hotel manager refuses to communicate and Marriott is not helping either.Marriott International, Inc.
Date: 08/18/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
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