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Business Profile

Urgent Care Clinic

Clarksburg Urgent Care, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service - 11/22/22 Date Invoice was Received - 10/20/23 I have called this office NUMEROUS times since receiving this bill, nearly a YEAR after the service was performed. No one will answer as to why I am receiving this a year later, with no warning. This is the only bill I ever received regarding this service. I was told, numerous times, that I would be called back by the billing department and have YET to receive a call. After so many phone calls and no answer to my question, they simply stopped answering the phone for my call. My husband has called numerous times as well and he has also been told someone will call him back. No one has called either one of us and this bill is over 121+ days past due and I am terrified that this is going to affect my credit, even though I am just now learning of this bill. I need an explanation as soon as possible. I continue to call but my calls are now being ignored.

    Business Response

    Date: 12/21/2023

    From: Clarksburg Urgent Care <**********************************>
    Date: Thu, Dec 21, 2023 at 11:45 AM
    Subject: Re: ***************************** Complaint (********)
    To: *********************** <***********@mybbb.org>

    Thank you for your email,

    I have reviewed the complaint from the client and it regards a bill that was sent late after insurance didn't cover all the services provided. Client bills are processed when they become due by our billing department. This is a legitimate bill for services provided and we have answered the client's calls regarding the same. Unfortunately she isn't satisfied with the answer given. This bill is for service provided that needs to be paid unless the client is denying that she received care with us. 

    Thank you 

    ***********************, MD
    Medical Director

Clarksburg Urgent Care, LLC is NOT a BBB Accredited Business.

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