Vacation Certificates and Vouchers
The Travel CenterInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
The Travel Center was contacted on August 18, 2016 concerning a pattern of complaints alleging the business did not provide refunds in accordance to their policy, failed to provide courteous and effective customer service, and further failed to provide clear, concise terms and conditions to the use of the services provided by the business. Complaints filed claim refunds promised were not received, and more often refund requests were denied. Many complaints assert problems with customer service, including but not limited to difficulty contacting the business, being able to resolve issues directly with the business, and discourteous customer service agents. Other complaints also contend that they were not provided with the terms and conditions of the use of the services of The Travel Center, nor was the role of the business clearly presented in the processing of vacation certificates.
On August 30, 2016 the BBB received a response from the business stating that they believed that not all of the consumer complaints filed against them are their consumers; that their role is merely to accept an "activation fee" and "assign a discounted vacation booking company." Further, "The fees that The Travel Center collects are to cover the fees that we pay to the booking company to process the customers vacation request." They further notified the BBB that as of December 2015 they have "...not accepted any activation fees for any types of vacations that require certain restriction/guidelines."
Lastly, The Travel Center notified BBB that by the end of 2016 they intend to cease all operations. The BBB will continue to monitor complaint activity and update The Travel Center Business Profile as new information becomes available.
Alert
There is information regarding a pattern of complaints filed with the BBB for this company. See the Alerts and Actions section for details.
Important Information
Additional Info
BBB has been notified that the current address on file for The Travel Center is a mail forwarding service and not their actual place of business. Should more information concerning their place of business become available, BBB will update the report.
Additional Info
Please be advised that the Comptroller and Resident Agent for The Travel Center, Donna Dillon, is also the owner of Fun Time Vacation, a/k/a Avolon Premiums, LLC.
Customer Complaint
Previously, the BBB Business Profile for The Travel Center indicated a pattern of complaints from consumers alleging misleading or complicated sales practices, poor customer service, and difficulties obtaining refunds. Consumers reported having difficulties making travel arrangements using vacation certificates purchased, or given them; in which during the process The Travel Center was involved in various stages. On August 18, 2016, BBB staff conducted an updated Complaint History Review, which concluded a pattern of complaints still existed; details are in the Alert & Actions section of this Business Profile.
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